Wonder

Facilities & Maintenance Manager

Wonder • $88K — $102K *
Hospitality & Recreation
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of facilities management experience, preferably in the restaurant or hospitality industry
  • Proven track record in managing repair and preventative maintenance programs
  • Strong project management expertise with capital projects and budgeting
  • Solid understanding of HVAC, plumbing, and electrical systems
  • Exceptional organizational skills with prioritization and delegation capability
  • Physical ability to lift up to 25 lbs frequently and occasionally up to 100 lbs
  • Willingness to travel frequently by car and plane

Responsibilities

  • Serve as the primary contact for repair and maintenance issues within the operations team
  • Manage and track capital budgets and repair maintenance expenditures
  • Collaborate with Facilities Team to standardize workflows and processes
  • Identify and build relationships with vendors for repair and maintenance
  • Oversee capital projects from planning to completion, ensuring timelines and budgets are met
  • Lead preventative maintenance initiatives to enhance asset longevity
  • Analyze FF&E and building systems to guide cost-effective repair decisions
  • Supervise the maintenance work order network and ensure timely request fulfillment
  • Act as a liaison for problem resolution with property landlords
  • Analyze restaurant closure trends to support vendor and department collaboration
  • Ensure compliance with equipment warranties at the restaurant level
  • Communicate project and maintenance updates to leadership regularly

Benefits

  • Competitive compensation package including equity and a 401(k)
  • Choice of medical, dental, and vision plans
  • Company-paid short and long-term disability coverage
  • Flexible paid time off for exempt employees
  • Paid vacation and sick leave in accordance with applicable laws
  • Paid parental leave
  • Discounted meals and exclusive perks across various brands
Full Job Description
About the Opportunity

The Facilities & Maintenance Manager plays a vital role in supporting our production center by managing maintenance expenses, capital improvements, and preventative maintenance programs. This position focuses on optimizing repair/replace decisions for all facilities, furniture, fixtures, and equipment (FF&E), leveraging partnerships with national and regional vendors. As the subject matter expert in repair and maintenance, you will ensure seamless facility operations and contribute to the scalability of our expanding company.

This is an in-house position that requires regular on-site presence within the production facility to support daily operations, collaborate with plant personnel, and ensure compliance with operational and safety standards.

While the role is primarily plant based, there may be limited opportunities to complete office-related tasks such as paperwork from an approved home office. You're welcome-and encouraged-to be in the office 5 days a week.

The Impact You Will Make

  • Facilities Expertise & Support: Serve as the primary point of expertise for repair and maintenance issues escalated by the operations team and service providers
  • Financial Oversight: Manage and track capital budgets, repair and maintenance (R&M) spending, and general administrative (G&A) expenses
  • Process Improvement: Work with the Facilities Team to standardize and improve departmental processes, tools, systems, and workflows
  • Vendor Management: Identify, qualify, select, and develop relationships with national and regional vendors for repairs and scheduled maintenance. Evaluate vendor performance to ensure high-quality, cost-effective service
  • Project Coordination: Plan, prioritize, and oversee capital projects, ensuring timely, on-budget completion. Support other departments with project scope and execution for rollouts
  • Maintenance Strategy: Lead and optimize preventative maintenance programs for equipment and systems to reduce downtime and extend the lifespan of assets
  • Repair/Replace Analytics: Perform analytics on FF&E and building systems to make cost-effective repair/replace decisions
  • Work Order Management: Oversee the work order network, providing guidance and ensuring timely completion of maintenance requests
  • Landlord & Property Liaison: Act as the field contact for problem resolution with landlords or property managers
  • Closure Trend Analysis: Identify and analyze trends in restaurant closures, working with vendors and internal departments to prevent disruptions
  • Warranty Management: Ensure compliance with warranties for equipment and services at the restaurant level
  • Communicate regularly with the national/regional leadership team, providing updates on projects and maintenance trends
  • Manage, track, and evaluate significant R&M expenses


What You Bring to the Table
  • Experience: 5+ years of progressive facilities management experience within the restaurant or hospitality industry
  • Project Management: Demonstrated success in managing repair and preventative maintenance programs, capital projects, and budgets
  • Technical Knowledge: Solid understanding of restaurant building systems and equipment, including HVAC, plumbing, and electrical systems
  • Organizational Skills: Strong organizational skills, with the ability to prioritize, multitask, and delegate effectively.
  • Physical Requirements: Ability to lift up to 25 lbs. frequently and occasionally up to 100 lbs
  • Travel: Frequent travel is required, both by car and plane.
  • Ability to work flexible schedules
  • Ability to work in varying temperature zones including cold environments for extended periods


New Jersey: $88,500 - $102,000 per year.

Wonder uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.

Benefits

The benefits applicable to this role include a competitive compensation package with equity and a 401(k). We also offer a choice of medical, dental, and vision plans, company paid short and long term disability coverage, paid time off including flexible time off for exempt employees, paid vacation for non-exempt employees, and paid sick leave in compliance with applicable law in addition to paid parental leave, discounted meals and exclusive perks across the Wonder family of brands.

Eligibility, effective dates, and available plan options vary by employment classification and location. To learn more about benefits for this role, visit our Careers page here.

About Wonder

World of Wonder Productions is an American production company founded in 1991 by filmmakers Randy Barbato and Portsmouth-born Fenton Bailey. Based in Los Angeles, California, the company specializes in documentary television and film productions, with credits including the Million Dollar Listing docuseries, RuPaul's Drag Race, and the documentary films Mapplethorpe: Look at the Pictures and The Eyes of Tammy Faye. Together, Bailey and Barbato have produced programming through World of Wonder for HBO, Bravo, HGTV, Showtime, the BBC, Netflix, and VH1. World of Wonder is perhaps best known for its contributions towards LGBTQ programming, for which they won an Outfest Annual Achievement Award in 2011. Their most well known LGBTQ production is RuPaul's Drag Race, having managed the career of drag queen and titular host RuPaul for many years before this, eventually producing the franchise alongside the majority of its live shows, podcasts, television specials, and conventions.
Learn more about Wonder
Industry
Founded
2015

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