Position Title: FACILITIES DIRECTOR

SALARY: $125,000 - $130,000

Pay Grade: 16

Other Forms of Compensation: BONUS

This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM's clients include many household names from the life sciences, technology, oil & gas and manufacturing markets.

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the 'job search' in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on 'referral tracking.' For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email [email protected].

Job Summary

The Facilities Director is responsible for the overall leadership, performance, and strategic direction of Integrated Facilities Management (IFM) services at a large, complex, multi-service site. This role ensures safe, compliant, and efficient operations while delivering exceptional client service, maintaining financial performance, and driving continuous improvement across all service lines. The role includes a dotted-line partnership with Dining & Catering Operations to ensure a seamless end-user experience.

Operational Leadership

• Provide oversight of all IFM services including hard services, soft services, and workplace services. Ensure consistent execution of SOW, PM programs, and reactive services.
• Drive operational consistency and service quality.

Client Relationship Management

• Serve as the primary client interface. Build strong stakeholder relationships. Lead weekly, monthly, and quarterly meetings. Manage escalations and ensure proactive communication.

Financial Management

• Own P&L performance including budgeting, forecasting, and cost control. Drive cost savings and manage change orders. Ensure financial discipline and reporting accuracy.

Safety & Compliance

• Ensure compliance with all safety, regulatory, and contractual requirements. Lead incident investigations and promote a strong safety culture.

Team Leadership

• Lead and develop a high-performing team. Establish accountability, support hiring, and drive engagement and retention.

Vendor Management

• Manage vendor performance, enforce SLAs, and optimize vendor utilization and cost efficiency.

Work Order & Asset Management

• Ensure PM compliance, WO backlog control, and CMMS data integrity. Maintain asset registry and lifecycle planning.

Projects & Continuous Improvement

• Lead capital projects, MAC work, and process improvements. Drive innovation and standardization.

Dining & Catering (Dotted Line)

• Partner with Dining & Catering leadership to align services and enhance user experience. Support event coordination and ensure operational alignment.

Success Metrics

• KPI performance, budget adherence, safety results, client satisfaction, team engagement, and operational consistency.

Qualifications

• 8-12+ years facilities experience, leadership in complex IFM environments, strong financial acumen, client-facing skills, and safety knowledge.

Apply to ESFM Services today!

Associates at ESFM are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_ESFM.pdf

Applications are accepted on an ongoing basis.

Req ID:1531805

ESFM

Julia Lari