Wells Fargo

F1 Incident Commander

Wells Fargo$90K — $120K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years in Systems Engineering or Technology Architecture
  • 5+ years in IT Incident and Event Management
  • 5+ years of ITIL Incident, Problem, and Change Management experience
  • 5+ years using ServiceNow or similar ITSM platforms

Responsibilities

  • Engage with Major Incidents for triage and recovery coordination
  • Drive timely engagement of technology teams to restore service
  • Log, update, and transition incidents accurately across shifts
  • Coordinate Major Incidents and technology events
  • Support or lead war rooms with clear execution
  • Track milestones and application readiness during incidents
  • Deliver clear communications to stakeholders during events

Benefits

  • Hybrid work schedule
  • Opportunity for skill enhancement in high-pressure situations
  • Engagement with senior leadership and executive audiences
  • Position in a well-established financial services environment
  • Exposure to various operational frameworks including BCP and disaster recovery
Full Job Description
About this role:

Wells Fargo is seeking an F1 Incident Commander in technology as part of Commercial and Corporate & Investment Banking Technology (CCIBT). In this role you would be responsible for frontline (F1) engagement in technology incidents and events impacting CCIBT, helping to ensure rapid detection, effective coordination, clear communications, and disciplined execution during incidents, major events, and high-risk operational activities.

In this role, you will:
  • Actively engage with Major Incidents assisting with triage, stakeholder communications, and recovery activities, while ensuring high-quality hand-off to Problem Management
  • Help drive timely engagement of platform, infrastructure, and application teams to restore service
  • Ensure incidents are accurately logged, updated, and transitioned across shifts using defined handover processes and tooling
  • Help coordinate Major Incidents and planned/unplanned technology events (e.g., BCP exercises, data center activities, market events)
  • Support or lead war rooms / command bridges, ensuring disciplined execution, clear roles, and structured updates
  • Track milestones, risks, and application readiness during events, ensuring issues are raised and managed via standard incident processes.
  • Maintain accurate event status tracking and ensure final outcomes and issues are formally documented
  • Deliver clear, concise, and timely communications to stakeholders, senior leadership, and executive audiences during incidents and events.
  • Produce and distribute incident notifications, updates, and summaries via approved channels (email, Teams, leadership chats)
  • Identify opportunities to improve incident detection, response efficiency, automation, and tooling


Required Qualifications:
  • 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 5+ years of experience in IT Incident and Event Management within an enterprise environment
  • 5+ years of experience with ITIL Incident, Problem, and Change Management practices
  • 5+ years of experience with ServiceNow or equivalent ITSM platforms


Desired Qualifications:
  • Proven ability to operate calmly and decisively in high-pressure, high-visibility situations
  • Excellent stakeholder communication skills, including executive-level updates
  • Experience supporting Major Events, BCP/DR exercises, or market-critical activities
  • Familiarity with follow-the-sun operational models
  • Exposure to Reliability Engineering, SLOs, or automation-first operations
  • Experience within banking, financial services, or regulated technology environments


Expectations:
  • This position offers a hybrid work schedule
  • This position is not eligible for visa sponsorship
  • Relocation assistance is not available for this position


Location:
  • 2600 S Price Rd., Chandler, AZ 85286


Posting End Date:

28 Jul 2026
*Job posting may come down early due to volume of applicants.

About Wells Fargo

Wells Fargo Careers

Joining Wells Fargo means becoming part of a distinguished financial institution that has been a cornerstone of innovation and leadership in the banking industry. At Wells Fargo, we offer a plethora of job opportunities designed to empower your career growth and development in a diverse and inclusive environment.

Work You’ll Do

At Wells Fargo, you will be part of a team that values diversity and is committed to fostering an inclusive culture. We are looking for professionals who are eager to drive innovation and lead with integrity. Our employees are our greatest asset, and we invest in their professional growth through comprehensive leadership and diversity training programs that are recognized industry-wide.

Explore a Multitude of Career Paths

Whether you're interested in a position in finance, IT, customer service, or management, Wells Fargo has career opportunities in various fields. Our team members benefit from job stability, competitive benefits, and a culture that values and rewards performance and dedication.

Internship Programs

Kickstart your career with a Wells Fargo internship. Our programs provide invaluable industry exposure, professional skills development, and networking opportunities that often lead to full-time employment offers. Interns at Wells Fargo work on real projects, solve actual challenges, and gain the mentorship of seasoned professionals.

Professional Growth and Development

We believe in nurturing the potential of our employees. Wells Fargo offers robust training programs and resources to help every team member excel in their current roles and prepare for future challenges. Growth at Wells Fargo is not just about climbing the career ladder but expanding your skills and expertise to add value to our team and customers.

Benefits and Rewards

Wells Fargo is committed to the well-being of our team members. We offer a comprehensive benefits package that includes health care, retirement plans, and generous paid time off. Additionally, we provide unique perks like employee discounts, adoption assistance, and tuition reimbursement.

Join Our Team

Discover the opportunities waiting for you at Wells Fargo by exploring open positions that match your skills and interests. We are continuously hiring and looking for individuals who bring creativity, passion, and a drive to serve our customers.

Stay Connected

Keep up to date with the latest from Wells Fargo Careers by subscribing to our job alert emails. Tailor your subscription to receive updates that align with your career preferences and get insider tips on crafting the perfect resume and acing your interview.

Networking and Innovation

At Wells Fargo, networking and innovation go hand in hand. We encourage our employees to connect across departments and roles to foster new ideas and strategies that lead to groundbreaking solutions.

Empower Your Career

Step into a role at Wells Fargo where your skills will be honed, your achievements recognized, and your career can flourish. We're not just filling positions; we're building leaders who are equipped to navigate the complexities of the financial world. Join Wells Fargo today and be part of a team that’s redefining the future of banking.
Learn more about Wells Fargo
Size
246,577 employees
Market Cap
$155.2 billion
Industry
Net Income
$3.3 billion
Founded
1852
5 Year Trend
-5.9%
NASDAQ

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