Requisition ID: 928655
Store #: 130074 Target EyeCare - Field US
Position:Full-Time
Total Rewards: Benefits/Incentive InformationGENERAL FUNCTION The Eye Care Director drives execution of eyecare activities and initiatives within their geographic area. This role supports field leaders and doctors to deliver a great eyecare experience, maintain a high OD NPS, and grow exams. This role is responsible for ensuring adequate eye care availability to meet patient demand. Works with OD Recruiters and field team to attract and retain high performing doctors.
MAJOR DUTIES AND RESPONSIBILITIES- Coach and influence RMs & ODs to deliver the patient journey and be key point of contact on eyecare initiatives
- Partner with Zone and Field Leaders to develop clear plans of actions for stores to improve eye exam availability and patient experience
- Partner with the Doctor Recruiting Team and Regional Managers to optimize coverage across the brand, ensuring there are no stores without a sublease doctor covering the location, and no dark days that require coverage to serve needs of patients
- Responsible for ensuring that all Doctor onboarding activities have been completed by the field leaders in alignment with brand standards
- Provide support to sublease OD to grow practice through increase of eye exams.
- Responsible to ensure alignment with ZVPs, measuring and developing Regional Managers on result gaps within the OD business KPI's and collaborate to build action plans to increase performance of the location
- Support, deploy & execute brand and eye care initiatives, ensuring there is zero variance in execution and experience by the patient
- Establish effective relationships & collaborations with other departments (Eyecare COE, Marketing, Fleet, Legal, Finance, etc.) to address key business issues & opportunities
- Maintain knowledge of state regulatory requirements for optometric practice. Stay abreast of any pending rule changes or legislation, and partner with Luxottica Retail's legal and regulatory services department accordingly
- Ensure that all stores/doctors are in compliance with company, HIPAA, PIPEDA, and other privacy policies
- Keep track of upcoming lease renewals, ensure timely completion and submission of all necessary forms/documents related to changes in lease terms
- Ensure timely completion and submission of all EyeMed, Medicare, and managed care credentialing materials
- Ensure sublease doctors are aware of MVC plans in their area and encourage participation
BASIC QUALIFICATIONS- BA/BS in business, health care or related field
- 10+ years of multi-unit responsibility for physician/optometric practice management, Franchising, or similar experience
- Strong influencing and negotiating skills
- Strong communicator and listener
- Problem solving ability
- 50%-75% travel
PREFERRED QUALIFICATIONS- OD degree; licensed to practice optometry in state where brand does business
Pay Range: 168,540.90 - 221,800.15
This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
