CBRE Group, Inc

Exterior Services Account Operations Manager

CBRE Group, Inc • $75K — $95K *
Atlanta, GA 30349In-Person
Real Estate & Construction
Less than 5 years of experience
2 months ago
Job Overview by Ladders

Qualifications

  • Bachelor's Degree preferred, or equivalent experience and education.
  • 3-5 years of relevant experience in account operations or facilities management.
  • FMP Certification highly preferred for industry expertise.
  • Proficient in staffing, selection, training, and performance management.
  • Strong leadership skills with a focus on team motivation and effectiveness.
  • In-depth knowledge of Microsoft Office and Apple products; Corrigo experience is a plus.
  • Organizational skills with a strategic and inquisitive mindset.

Responsibilities

  • Supervise and train staff, conducting performance evaluations and coaching.
  • Coordinate daily activities and establish work schedules for the team.
  • Identify sales opportunities and promote capabilities to potential clients.
  • Monitor vendor performance on service contracts to ensure quality.
  • Ensure compliance with safety regulations and codes at all levels.
  • Develop operational solutions, including documented playbooks and plans.
  • Evaluate utility consumption rates and suggest cost reduction strategies.
  • Inspect client accounts and document findings to address any issues promptly.

Benefits

  • Proactive, service-oriented work environment.
  • Opportunities for professional development and training.
  • Access to industry-leading operational tools and resources.
  • Potential for career advancement within a global firm.
Full Job Description
About the Role:
As a CBRE Account Operations Manager, you will supervise the team responsible for plumbing, electrical and general building repairs on retail sites within the Mobile area. You will ensure the team meets key performance indicators (KPIs), adheres to budgetary goals, and maintains a proactive, service-oriented culture.

What You'll Do:
  • Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
  • Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
  • Promote organizational capabilities and identify sale opportunities to potential clients.
  • Track vendor performance on outsourced provider service contracts and ongoing administration. Verify best pricing and service level performance.
  • Manage account programs aimed to ensure safety and compliance with national, state, and local codes and regulations.
  • Assist with the development of operational service delivery solutions to include documented playbooks, account operations plan, etc.
  • Manage ongoing evaluation of utility consumption rate structures and suggest cost reduction programs.
  • Monitor the effectiveness of maintenance efforts for facilities, ensuring work is completed under account KPIs.
  • Responsible for client account inspections. Document inspection report results and rectify any issues, concerns, etc. with the client.
  • Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
  • Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
  • Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.
What You'll Need:
  • Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
  • FMP Certification is highly preferred
  • Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
  • Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
  • Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
  • In-depth knowledge of Microsoft Office and Apple products. Corrigo experience is a plus.
  • Extensive organizational skills with a strong inquisitive mindset.
  • Intermediate math skills: add, subtract, multiply, divide. Ability to calculate intermediate figures such as percentages discounts and commissions.

About CBRE Group, Inc

CBRE is a vertically integrated global commercial real estate services and investment firm. The company was established in 1992 and is headquartered in Chicago, Illinois, United States.

CBRE Group, Inc Careers

Join the world-class team at CBRE Group, Inc, the global leader in real estate services and investment. At CBRE, we are committed to fostering a culture of innovation, diversity, and professional growth. Our team is composed of industry-leading experts who are passionate about shaping the future of real estate.

Work You’ll Do

At CBRE, you will have the opportunity to engage in transformative projects that reshape the landscape of modern real estate. Our professionals lead with expertise and a deep understanding of industry needs, making CBRE the epitome of excellence in the real estate sector.

Explore Job Opportunities and Internships

Whether you're starting your career or looking to make a significant impact in the real estate industry, CBRE offers a range of job opportunities and internships that will harness your skills and expand your horizons. From positions in management to roles in research and analytics, your perfect job awaits.

Innovate and Lead

Join a team where innovation and leadership go hand in hand. CBRE empowers its employees to take the lead on projects, encouraging a culture of leadership that permeates every level of the company. With CBRE, you can transform your career trajectory through meaningful work that drives the real estate market forward.

Professional Growth and Development

CBRE is dedicated to the professional growth of its employees. With comprehensive diversity training and leadership development programs, we ensure that every team member has the resources to succeed. Our commitment to professional development is unmatched, offering continuous learning opportunities and career advancement.

Benefits and Culture

At CBRE, we understand that our employees are our greatest asset. That’s why we offer competitive benefits that support both your professional and personal life. Our inclusive culture champions diversity, encouraging a workplace where every voice is heard and valued.

Networking and Career Advancement

Enhance your career through CBRE’s vast networking opportunities. Connect with industry leaders, participate in global conferences, and engage in groundbreaking projects. Our robust networking channels foster connections that lead to dynamic career opportunities and lasting professional relationships.

Join Our Team

Ready to advance your career at CBRE Group, Inc? Explore our current job openings and find out how your skills and interests align with our needs. We are always on the lookout for passionate, creative, and solution-driven team players.

Stay Connected

Keep up to date with the latest from CBRE careers by subscribing to our job alert emails. Tailor your subscription to receive updates that match your career preferences and discover the exciting opportunities that await.

Apply Now

Start your journey with CBRE today. Submit your resume, prepare for your interview, and get ready to join a company where your career will flourish. Let’s build a better future together.

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At CBRE Group, Inc, we don’t just offer jobs—we offer careers that make a difference. Join us and be a part of our journey to shape the world of real estate.
Learn more about CBRE Group, Inc
Size
105,000 employees
Market Cap
$23.8 billion
Industry
Real Estate & Construction
Net Income
$751.9 million
Founded
1906
5 Year Trend
+9.8%
Revenue
$23.8 billion
NASDAQ
CBRE
* Ladders Estimates

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