PACCAR

Export Service Manager

PACCAR • $104K — $162K *
Kirkland, WA 98034In-Person
Manufacturing & Automotive
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in engineering or automotive technology preferred.
  • 7+ years of directly related experience required.
  • Proficient in Excel, Word Processing, and database management software.
  • Knowledge of Davie IV, ESA, and Cummins Insite.
  • Ability to work independently with truck systems experience.
  • Strong verbal and written communication skills, including formal presentations.
  • Solid interpersonal skills for relationship-building.
  • Experience in heavy truck or automotive service management preferred.
  • Knowledge of Kenworth manufacturing processes and products required.

Responsibilities

  • Support export dealers to enhance customer satisfaction and service.
  • Develop action plans with dealer management for service improvement.
  • Assist in reducing warranty costs for Kenworth products.
  • Counsel dealer management on service performance objectives.
  • Train and develop dealer service personnel effectively.
  • Expand Kenworth Service Support network among international dealers.
  • Maintain technical knowledge of truck systems and components.
  • Coordinate with various departments to identify training needs.
  • Travel internationally for approximately 25% of the role.

Benefits

  • 401k with up to a 5% company match.
  • Fully funded pension plan for retirement benefits.
  • Generous paid time off including vacation, holidays, and sick time.
  • Tuition reimbursement for continuing education.
  • Comprehensive medical, dental, and vision plans.
  • Flexible spending and health savings accounts available.
  • Paid short-term and long-term disability insurance.
  • Life and accidental death insurance options.
  • Employee Assistance Programs with wellness and financial counseling.
Full Job Description
Requisition Summary
Support our export dealers and customers to help make our product the best it can be. As an Export Service Manager, you will be responsible to support assigned export dealers. Make decisions in the field that will immediately impact our customer's lives and belief in our product. You will work with multiple vendors and suppliers as well as multiple areas within PACCAR including Kenworth engineering, production, sales, PACCAR Parts, accounting, applications, and PACCAR Technical Center.

Job Functions / Responsibilities
  • Provides management assistance to dealers to ensure proper customer support in accordance with Kenworth service and warranty related objectives.
  • Works with dealer management to develop action plans to improve dealer service, product certifications, and customer satisfaction.
  • Assists in the reduction of Kenworth warranty costs.
  • Establishes an effective counseling and advisory role with dealer management regarding service performance objectives.
  • Assists in training and developing dealer service personnel.
  • Expands the Kenworth Service Support network within the assigned international dealers in any applicable aftermarket program.
  • Maintain a technical working knowledge and troubleshooting techniques of all truck components and systems.
  • Coordinate with Dealers, Sales, Engineering, Manufacturing, Customer Service and major suppliers to identify and prioritize technical training needs.
  • Additional task can be assigned to support customers' visits.
  • This position will require approximately 25% international travel.


Qualifications & Skills
  • Bachelor's degree in engineering or automotive technology preferred.
  • 7+ years of directly related experience is required.
  • Personal computer skills include working knowledge of Excel, Word Processing, and database management software.
  • Working knowledge of Davie IV, ESA, Cummins Insite
  • Ability to work independently; demonstrated experience in truck systems.
  • Excellent verbal and written communication skills including formal presentations in a classroom environment.
  • Solid interpersonal and relationship-building skills.
  • Experience in dealer service/service management, preferably in heavy truck or automotive field, or related experience.
  • Demonstrated knowledge of Kenworth truck manufacturing processes and products.
  • Maintain a strong knowledge of Kenworth electrical, HVAC, pneumatic, electronics systems to support the continuing increase in electrical and network complexity.
  • Coordinate with Dealers, Sales, Engineering, Manufacturing, Customer Service and major suppliers to identify and prioritize training needs.
  • Current passport is desired.


Why work for PACCAR/Kenworth?
  • Global Fortune 500 Company with a wide array of growth and development opportunities
  • Work alongside experienced goal-oriented colleagues recognized as experts in their fields
  • Support and/or design the commercial vehicles of the future with a focus on emerging technologies such as electric and autonomous trucks


As a U.S. PACCAR employee, you have a full range of benefit options including:
  • 401k with up to a 5% company match
  • Fully funded pension plan that provides monthly benefits after retirement
  • Comprehensive paid time off - minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
  • Tuition reimbursement for continued education
  • Medical, dental, and vision plans for you and your family
  • Flexible spending accounts (FSA) and health savings account (HSA)
  • Paid short-and long-term disability programs
  • Life and accidental death and dismemberment insurance
  • EAP services include wellness plans, estate planning, financial counseling and more


Additional Job Board Information

At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for the Export Service Manager is $104,100 - $162,900 annually. This position is also eligible for a holiday gift. Additionally, this role is eligible for the full range of benefit options listed above.

About PACCAR

PACCAR Careers

Join the PACCAR team today and be part of a global leader known for its commitment to excellence and innovation in the automotive industry. At PACCAR, we offer a range of job opportunities that allow you to put your skills to work in a dynamic environment that fosters growth, leadership, and professional development.

Work You’ll Do

At PACCAR, we believe in empowering our employees to drive their career paths with robust support and resources. Engage in challenging projects that not only enhance your skills but also contribute to groundbreaking innovation and sustainable practices in the truck manufacturing industry.

Explore PACCAR’s Diverse Opportunities

Whether you're looking for a full-time position, an internship, or a leadership role, PACCAR has a place for you. Our team is composed of dedicated professionals who bring their unique perspectives and skills to the table every day. We are committed to diversity and provide comprehensive diversity training to ensure an inclusive culture where everyone feels valued.

Innovate and Lead

Join a company that is at the forefront of the transportation sector, where innovation leads to real-world solutions and market leadership. PACCAR is not just about trucks; it's about technological advancements that revolutionize how the world moves.

Grow and Develop

PACCAR is deeply invested in the professional growth of its employees. With access to cutting-edge tools and technologies, our team members enjoy unparalleled opportunities for career advancement and skill enhancement through continuous learning and development programs.

Benefits and Culture

PACCAR’s culture is built on a foundation of respect, integrity, and excellence. We offer competitive benefits to ensure the well-being of our employees and their families. From health and wellness programs to retirement plans, we provide the benefits that contribute to a healthy and secure future.

Join Our Team

Discover the wide range of employment opportunities at PACCAR. From engineering to sales, and from supply chain management to customer service, your next career step could be just around the corner. We are actively hiring and looking for ambitious individuals who are ready to make an impact.

Networking and Professional Development

At PACCAR, networking and professional development are part of our DNA. Connect with leaders and peers within the company through various networking events, mentorship programs, and professional groups. Enhance your resume and interview skills through our tailored career development sessions and become a prime candidate for advancement within the company.

Stay Connected

Keep up to date with the latest at PACCAR by joining our career network. Receive personalized job alerts and insider tips that match your interests and skills. Explore the exciting and rewarding career opportunities that await at PACCAR.

Search PACCAR Jobs

Ready to take the next step in your career? Search open positions that align with your skills and interests. We look for passionate, curious, and solution-driven team players who are ready to contribute to our legacy of quality and innovation.

Join PACCAR—where your career journey aligns with outstanding innovation and a thriving company culture.

Learn more about PACCAR
Size
28,500 employees
Market Cap
$34.6 billion
Industry
Manufacturing & Automotive
Net Income
$1.2 billion
Founded
1905
5 Year Trend
+6.7%
Revenue
$18.7 billion
NASDAQ
PCAR
* Ladders Estimates

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