ResponsibilitiesJoin a leading provider of IP protocol testing solutions and support customers using Keysight Network Test Solutions across the Americas. You will collaborate closely with customers' QA teams and internal engineering to solve complex networking and automation challenges spanning OSI Layers 2-3.
Success in this role requires strong coordination with offshore teams, excellent organization and attention to detail, and the ability to work independently with minimal supervision.
About the teamYou'll join a highly specialized team of ~20 technical and application support engineers primarily based in the United States, with expertise across Layer 1-7, including hardware, routing & switching, virtualization, and data network testing/monitoring.
Key responsibilities- Provide post-sales phone, email, and occasional onsite support for Keysight Network Test Solutions customers in the Americas.
- Assist customers with operation and configuration of Keysight hardware/software and automated test execution, with emphasis on Layer 2-3 products.
- Accurately log, track, and maintain customer service requests.
- Meet customer satisfaction targets and support metrics/SLAs.
- Work effectively with worldwide support and engineering teams.
- Deliver training for colleagues and sales teams as needed.
Qualifications- S. or M.S. in Computer Science/Information Technology, or similar engineering fields
- Prior customer support experience.
- Strong hands-on experience with Layer 2-3 protocols and troubleshooting in customer-facing environments.
- 8-12 years of related experience in automation and network testing.
- Excellent English communication skills (written and verbal).
- Automation/programming skills (e.g., TCL, C, Python, REST, Robot Framework) and eagerness to learn new APIs.
- Linux CLI debugging experience (permissions, file system, logging, networking).
Preferred qualifications- Network certification (CCNP/CCIE or equivalent).
- Experience deploying and troubleshooting virtualized environments (VMware, AWS, Azure, OpenStack, KVM).
- Knowledge of clustering/containers (Docker, Kubernetes, Docker Compose).
- Experience with community tools such as OpenIxia, OTGen CLI, Snappi/GoSnappi, sonic-mgmt, or similar GitHub-based tooling.
- Understanding of Open Traffic Generator concepts and API models.
- Experience designing and maintaining Python-based test automation using Robot Framework or other modern automation infrastructure.
- Good understanding of version control systems (e.g., Git).
If you enjoy solving challenging customer problems, working across global teams, and building deep expertise in network testing and automation, we'd love to hear from you.
Most offers will be between the minimum and the midpoint of the Salary Range listed below:California pay range: MIN $148,080.00, MIDPOINT $197,430.00 - MAX $246,790.00
Note: For other locations, pay ranges will vary by region
This role is eligible for our Keysight Results Bonus Program
US Employees may be eligible for the following benefits:
- Medical, dental and vision
- Health Savings Account
- Health Care and Dependent Care Flexible Spending Accounts
- Life, Accident, Disability insurance
- Business Travel Accident and Business Travel Health
- 401(k) Plan
- Flexible Time Off, Paid Holidays
- Paid Family Leave
- Discounts, Perks
- Tuition Reimbursement
- Adoption Assistance
- ESPP (Employee Stock Purchase Plan)
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