Job DescriptionAs an Experienced Technical Support Engineer here at Honeywell, you will play a key role in providing technical support and guidance for our PMC Organization. You will be ensuring the timely resolution of customer issues and the delivery of exceptional customer service. Your expertise in PMC applications and your strong problem-solving skills will be instrumental in driving customer satisfaction and business growth.
This position will require a hybrid work schedule, with a combination of on-site and remote work.
In this role, you will have a direct impact on the success of our PMC applications by providing technical support, troubleshooting complex issues, and collaborating with cross-functional teams to deliver effective solutions. You will also contribute to the development and implementation of application support strategies and processes to enhance customer experience and drive continuous improvement.
ResponsibilitiesKEY RESPONSIBILITIES- Technical Customer Support
- Resolve customer issues promptly and ensure exceptional service.
- Documentation of all inquiries, including the solutions
- Liaison with Technology, ISC, Quality and Customers
- Manage Customer Escalations and Case Loads
- Do Complete & Process Customer's Warranty claims
- Verification and Validation of Hardware & Software products
- Liaise with Quality on Issues reported & Root cause analysis.
- Review Product literature with Technology
- Deliver technical training to internal and external customers.
- Participate in New Product development.
QualificationsYOU MUST HAVE• Bachelor's degree from an accredited institution in a technical discipline such as science, technology, engineering, or mathematics.
• Minimum of 3 years of experience in application technical support or a similar role
• Strong knowledge of Elster Gas Analyzer and related technologies
• Excellent problem-solving and analytical skills
• Strong communication skills with customer empathy
• Ability to travel up to 30% within the US & Canada to engage with clients and address technical issues on-site.
• Valid passport
WE VALUE- Engineering & Support Experience is valued
- Diverse and global teaming and collaboration
- Being a creative person
- You artfully convey even subtle or complex messages clearly, as appropriate for the topic and audience.
- You find the correct balance between demand and capacity when establishing priorities for the organization.
- People who consistently take the initiative to get things done
- People who are Self-motivated and able to work with little supervision
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Postnig Date: 6/25/2026
Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status or have the ability to obtain an export authorization.
