What You'll DoThe Principal Custody Solutions (PCS) Workflow team is hiring a Workflow Software Engineer to join their team! This role builds and supports automation solutions, integrating with databases and APIs, and collaborates closely with delivery and partner teams with a focus on driving measurable improvements in quality and operational efficiency.
- Partner with business stakeholders to gather requirements and lead process and workflow design sessions
- Design, build, and test BPM workflows and automation solutions end to end
- Collaborate with the workflow team and other technical teams to ensure high-quality integrations and reliable solutions
- Monitor and maintain BPM platforms, including performance tuning, upgrades, and defect resolution
- Diagnose and resolve workflow or system issues while providing ongoing technical support
- Create and maintain documentation for workflows, processes, configurations, and standards
Who You Are
We are looking for someone with:
- Associate or bachelor's degree (preference in a computer science, technology, engineering or math-related field or equivalent experience) and 3+ years' work experience or equivalent experience
- 2+ years of Hands-on experience in IBM BPM / IBM Business Automation Workflow (BAW) is required.
- Excellent planning, organizational, problem-solving, analytical, decision-making and communication skills
- Proficiency with database applications, knowledge of web programming languages, mainframe systems, and/or distributed systems
Skills That Will Help You Stand Out
- Experience with ServiceNow Financial Services Operations and Customer Service Management (ServiceNow FSO and CSM) including FSO core data models, secure extensions, and CSM case management
- Familiarity with Advanced Work Assignment design and tuning, customer engagement, document and content integrations, and Performance Analytics reporting
Salary Range InformationSalary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.
Salary Range$94000 - $127000 / year
Time Off ProgramFlexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness. Employees dont accrue a bank of time off under FTO and there is no set number of days provided.
Pension EligibleYes
Additional Information
Work Environments
This role offers in-office, hybrid (blending at least three office days in a typical workweek). Youll work with your leader to figure out which option may align best based on several factors.
Work Authorization/Sponsorship
At this time, we're not considering candidates that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please use the following links.
Nonimmigrant Workers and Green Card for Employment-Based Immigrants
Investment Code of Ethics
For Principal Global Investors positions, youll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.
