Qualifications

• Minimum three years of service advisor experience required.
• Demonstrated ability to manage others effectively.
• Exceptional time management skills and organizational abilities.
• Strong communication skills for engaging with customers.
• Professional appearance is a must.
• Must hold a clean driving record and valid CA Driver's License.
• Willingness to undergo pre-employment background check and drug screening.
• Basic understanding of vehicle systems beneficial.
• Superior customer service skills are essential.

Responsibilities

• Oversee the flow of the drive lane and ensure prompt service.
• Own the customer experience for lasting positive impressions.
• Provide concierge-level support for all customer inquiries.
• Advise customers on estimated service and repair costs.
• Distribute tasks efficiently among technicians.
• Conduct detailed checks of customer vehicles before return.
• Ensure all service items are completed as scheduled.

Benefits

• Medical, dental, and vision insurance.
• Group insurance plans and discounts offered.
• 401K retirement savings plan availability.
• Paid vacation and holidays provided.
• Disability insurance included.
• Access to Life Assistance Program (LAP).
• Basic life and accident insurance coverage.
• Opportunities for career growth.
• Paid training programs offered.
• Employee purchase incentives available.