Overview

DecisionPoint seeks an Experience Strategist (Senior) to lead experience strategy in support of Military Community and Family Policy (MC&FP) initiatives under the MODES III contract. This role supports Task 2 Outreach and Engagement services by converting MC&FPobjectivesinto cohesive experience principles, user journeys, and service models that span channels, platforms, and programs.

The Experience Strategist partners closely with Outreach and Engagement leadership, Product Owners, and cross functional teams to align experiences across MC&FP offerings. This position plays a critical role in ensuring experiences are mission aligned, consistent, and measurable.

This position is fully remote.

Duties & Responsibilities

The Experience Strategist (Senior) will:

• Translate MC&FPobjectivesinto experience principles, user journeys, and service models.

• Align experiences across channels, platforms, programs, and campaigns.

• Partner closely with Outreach and Engagementleadershipand Product Owners.

• Lead experience strategy for Special Projects and enterprise initiatives.

• Defineexperiencesuccess criteria and measurement approaches.

• Ensure experience strategies are operationalized across teams and platforms.

• Facilitate workshops and working sessions to align stakeholders around experience goals.

• Collaborate with UX, content, analytics, and platform teams to drive cohesive execution.

• Provide guidance on prioritization andsequencing ofexperience improvements.

• Support development of experience strategy documentation, roadmaps, and artifacts.

• Identifygaps, risks, and opportunities acrossend to endexperiences.

• Support continuous improvement of experience strategy methodologies.

Qualifications

Clearance Requirement

Candidate mustpossessa Tier 2 Moderate Risk Public Trust from any federal agency.

Education (Required)

Bachelor99s degree in Communications, Marketing, Design, ora relatedfield.

Experience (Required)

• Minimum of 10 years of experience leading experience strategy, service design, or customer experience initiatives.

• Demonstrated experience developing experience principles, journeys, and service models.

• Experience aligning experiences across multiple channels and platforms.

• Experience supporting federal orpublic-sectorprograms preferred.

Technical Knowledge

Required:

• Expertise inexperience strategy and service design methodologies.

• Ability to define experience metrics and success criteria.

• Strong facilitation and stakeholder alignment skills.

• Ability to translate strategy into actionable execution guidance.

Preferred:

• Experience supporting digital platforms and enterprise services.

• Familiarity with Agile orSAFedelivery environments.

• Experience partnering with Product Owners anddelivery teams.

Certifications

Required:

• None

Preferred:

• Agile orSAFecertification

Skills

• Strong strategic and systems thinking skills.

• Excellent written and verbal communication abilities.

• Ability to lead cross functional collaboration.

• Strong facilitation and workshop leadership skills.

• Ability to manage complex,multi channelexperience ecosystems.

• Strong organizational and prioritization skills.