Jones Lang LaSalle Incorporated

Experience Services Meeting & Events Manager

Jones Lang LaSalle Incorporated • $80K — $117K *
Chicago, IL 60629In-Person
Hospitality & Recreation
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree preferred or equivalent experience in event planning/conference management
  • Minimum three years' experience in event planning/conference center management
  • At least two years' supervisory experience in event planning
  • Strong knowledge of conference facility operations, A/V, and scheduling software
  • Proficient in catering and inventory management systems for food and beverage

Responsibilities

  • Oversee elite service standards for clients and guests
  • Plan and execute meetings and events, managing vendors and budgets
  • Conduct staff training to ensure understanding of roles
  • Assist with hiring and assessing conference center staff
  • Provide coaching on customer service and company policy compliance
  • Supervise day-to-day operations of the multi-level conference facility
  • Engage with stakeholders and clients to ensure successful event execution

Benefits

  • 401(k) plan with matching contributions
  • Comprehensive medical, dental, and vision care
  • Paid parental leave at full salary
  • Paid time off and company holidays
  • Early access to earned wages through Daily Pay
Full Job Description
The Experience Services Meeting & Event Manager's main duty is to ensure exemplary service to JLL employees and their guests by supervising a multi-floor conference facility. The Experience Services Meeting & Event Manager will plan and execute events and all conference facility operations. The Experience Services Meeting & Event Manager should lead by example in providing service and motivate and counsel his/her team to strive for excellence.

Role Responsibilities

Management
  • Oversee the elite level of service provided to all clients and maintaining the highest levels of service standards
  • Responsible for planning and executing meetings and events. Create design, manage vendors, lead execution and oversight of the Food and Beverage budget
  • Conduct ongoing training with the staff to ensure they have a thorough understanding of their role and responsibilities and completing all tasks as assigned
  • Assists with interviewing and evaluating conference center team members
  • Providing guidance in all aspects of high-end customer service and adherence of company policies
  • Manage and supervise a team of conference facility staff, providing daily support and supervision of their job performance
  • Counsels and coaches team members regarding unsatisfactory performance, including recommendation of terminations when appropriate and as directed by the Workplace Manager
  • Maintains team to client expectations and enthusiastically upholds all policies and procedures
  • Holds weekly staff meetings to discuss upcoming events and expectations
  • Meets and exceeds departmental goals and follows positive paths of attainment
  • Encourages team participation and promotes enthusiasm
  • Assists with other management requests and tasks as needed


Conference Facilities
  • Overseeing the day-to-day operations of multi-level conference facility including reception, conference/training rooms, catering, cafes and events
  • Will be the point person for internal and external meetings, event planning services and execution
  • Monitor staff performance and provide ongoing feedback along with areas of improvement
  • Manage & support throughout the Catering process, including but not limited to:
  • Maintain systems and procedures for ordering, receiving, storing, and presenting food and beverages
  • Responsible for the planning and execution of internal and external meetings and events
  • Meet with host of internal and external meetings and event to confirm specifics (set-up, cost center/credit card, menu selection, staff, etc.)
  • Have room set up as instructed by host
  • Provide coverage for internal and external meetings and events if needed (coat checker, monitoring alcoholic drinks, etc.)
  • Securing all catering orders through current vendors established by the client's ordering system
  • Daily interaction with employees, stakeholders and their guests
  • Conduct several walk throughs of the facility each day to ensure meetings/events are running smoothly and facilities are presentable, hospitable and available.
  • Expedite catering orders
  • Troubleshoot catering orders
  • Confirm meetings and catering/vendor orders
  • Comply with local and national requirements related to food handling safety
  • Successfully complete food handling certification, where required and ensure all team members have completed their certification.
  • Assist client in the internal and external meeting and event planning process including placing and receiving orders
  • Maintain a relationship with local suppliers and understand commitment to sustainable practices, composting, and healthy alternatives
  • Understand and articulate the requirements for alcohol service onsite
  • Create filing system to storage pending, current and previous orders
  • Submit/process billing to building departments as necessary using tracking system ensuring coding is accurate.
  • Build relationships and rapport with the booking administrators within JLL to increase usage of conference center and catering services offered.
  • Provide guidance and expertise for JLL and AON Center to host cost effective hospitality-minded events throughout the year to help drive RTO initiatives
  • Assist with implementing and maintaining Sustainability initiatives
  • Maintain stock and supplies providing an adequate inventory while staying within the parameters of the approved budget.


Education/Experience
  • Bachelor's Degree preferred or equivalent work experience in event planning/conference facility management
  • At least three years' experience as an event planning/conference center management
  • At least two years' experience in a supervisory position in an event planning environment


Desired Experience and Technical Skills
  • Proficient knowledge of conference facility operations including room set up, A/V, conference scheduling software, etc.
  • Experienced in maintaining catering and inventory systems for ordering, receiving, storing, presenting food and beverage in conference areas
  • Ability to match guest desires to the appropriate conference space
  • Able to multi-task in a fast-paced environment, accommodating and communicating to a broad range of guests with varied needs
  • Able to think quickly and efficiently when confronted with a guest request
  • Motivated self-starter and creative problem-solver • Proactive, approachable, and solution-focused
  • Professional demeanor and appearance
  • Strong planning and organizational skills
  • Excellent interpersonal and communication skills
  • Takes initiative and anticipates needs of others
  • Commitment to company values
  • Computer literacy, specifically MS Office applications, G-Suite and Internet


This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

80,900.00 - 117,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site -Chicago, IL

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay


At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

Accepting applications on an ongoing basis until candidate identified.

About Jones Lang LaSalle Incorporated

Jones Lang LaSalle is a financial and professional services firm that specializes in commercial real estate services and investment management. Its services include: tenant representation for organizations that lease office, industrial and retail spaces; consulting, which supports companies to develop workplace strategies such as occupancy planning, relocations, and energy and environmental sustainability initiatives; project and development services to manage ground-up creation, building construction, and major interior renovations; capital markets and real estate investment banking, which helps organizations buy and sell properties, and improve the financial impact of their real estate; facilities management for a variety of properties including office towers, retail and exhibition centers, and government, collegiate and industrial complexes; property management services, that provide on-site administration to help owners of office, industrial, retail and specialty properties reduce costs and enhance their property values; and valuations that provide impartial assessments of real estate worth through more than 200 corporate offices in 70 countries. Jones Lang LaSalle was formed by the merger of Jones Lang Wootton, a British firm with origins dating back to 1783, and LaSalle Partners, an American company formed from a predecessor launched in 1968. Jones Lang Wootton opened its first US office in New York in 1975. In 1997, the initial public offering was completed by LaSalle Partners for the company's common stock in the market.

Jones Lang LaSalle Incorporated Careers

Join the dynamic team at Jones Lang LaSalle Incorporated (JLL), a global leader in real estate services, where your career journey is just as important as the professional milestones you aim to achieve. At JLL, we offer more than just job opportunities; we provide a platform for growth, innovation, and leadership in an industry that shapes the world around us.

Work You’ll Do

At JLL, you will be part of a culture that prizes diversity, teamwork, and forward-thinking. Whether you are looking for a full-time position or an internship, JLL offers a variety of roles that cater to your professional skills and personal development goals. Our team is composed of the brightest minds in real estate, providing you with unparalleled mentorship and networking opportunities that foster career advancement.

Innovate and Lead

Embrace the opportunity to lead projects that redefine the real estate landscape, leveraging JLL’s global scale and deep industry expertise. Our commitment to innovation is evident in every strategy we implement and every building we manage. By joining our team, you will collaborate with professionals who are eager to share their knowledge and push the boundaries of what is possible in real estate.

Professional Growth and Development

JLL is dedicated to the professional growth of its employees. We offer robust training programs, including leadership development and diversity training, to ensure you are equipped for success. Our benefits extend beyond the basics, encompassing health, wellness, and financial planning to support you and your family at all stages of life.

Explore Job Opportunities

JLL is continuously expanding, and we are hiring across multiple disciplines. Explore positions that match your skills and interests in areas such as property management, sustainability, financial analysis, and more. We look for driven, curious, and innovative team players who are ready to make an impact.

Internship Programs

Kickstart your career with a JLL internship. Gain hands-on experience, build your resume, and make invaluable industry connections. Our internships provide a deep dive into the real estate sector, allowing you to apply academic learning to real-world challenges.

Join Our Team

Ready to advance your career at Jones Lang LaSalle Incorporated? Search open positions, read about our employment benefits, and prepare your resume. The interview process at JLL not only assesses your fit for the company but also ensures our culture aligns with your career aspirations.

Stay Connected

Keep up to date with the latest from JLL Careers by subscribing to our job alert emails. Receive personalized updates that align with your career preferences and learn about new opportunities in real-time.

Networking and Industry Leadership

At JLL, networking doesn’t end with your hire date. Continue to connect with leaders and peers through our various professional networks and community engagement initiatives. Lead the way in industry discussions, participate in global conferences, and contribute to innovative solutions that drive the future of real estate. At Jones Lang LaSalle Incorporated, we don’t just offer jobs—we offer careers that make a difference. Join us in shaping the future of real estate, one innovation at a time.
Learn more about Jones Lang LaSalle Incorporated
Size
98,000 employees
Market Cap
$7.4 billion
Industry
Real Estate & Construction
Net Income
$402.5 million
Founded
1783
5 Year Trend
+8.3%
Revenue
$16.5 billion
NASDAQ
JLL
* Ladders Estimates

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