Job Description

About the Role

We are seeking highly motivated Experience Managers to serve as trusted guides throughout the customer journey, helping users successfully evaluate, adopt, expand, and renew their use of Altium solutions. This role sits at the intersection of customer success, product adoption, sales, and customer intelligence. Unlike traditional sales roles, Experience Managers are measured by customer outcomes, successful migrations, retention, adoption, and the quality of customer insights they capture to improve the overall customer experience.

What You'll Do

Drive Customer Success

• Engage with customers during critical stages of their journey, including evaluation, onboarding, adoption, renewal, and expansion.
• Identify and remove obstacles preventing customers from realizing value.
• Guide customers toward self-service resources when appropriate while providing expert assistance when needed.

Support Product Adoption & Migration

• Assist customers transitioning from legacy licensing models to Altium Develop.
• Educate customers on the value and capabilities of modern cloud-connected workflows.
• Drive successful onboarding and activation of new workspaces.

• Identify trends, recurring friction points, and opportunities for product improvement.
• Provide actionable feedback to Product, Marketing, Sales, and Operations teams.

Drive Business Outcomes

• Improve customer retention and renewal rates.
• Increase migration success from legacy products to Altium Develop.
• Identify opportunities for additional capacity, expansion, and product adoption.
• Help customers navigate purchasing decisions while maintaining a consultative, customer-first approach.

Qualifications

What We're Looking For

Required Qualifications

• 3+ years of experience in Customer Success, Account Management, Technical Sales, Product Adoption, Customer Experience, or a related customer-facing role.
• Strong communication and relationship-building skills.
• Ability to conduct consultative customer conversations.
• Experience managing multiple customer engagements simultaneously.
• Strong organizational and documentation skills.
• Comfortable working in a fast-paced SaaS or technology environment.

Preferred Qualifications

• Experience supporting technical software products.
• Knowledge of engineering, design, manufacturing, or technology workflows.
• Experience with CRM systems such as Salesforce.
• Familiarity with Product-Led Growth (PLG) and digital customer journeys.
• Experience using customer engagement platforms, chat solutions, or customer success tools.

Success Measures

Experience Managers are evaluated on their ability to drive customer outcomes and improve the customer experience through metrics such as:

• Customer retention rate
• Migration rate to Altium Develop
• Customer activation and adoption metrics
• Expansion and capacity growth opportunities identified
• Customer satisfaction and engagement

Key Competencies

• Consultative Communication
• Problem Solving
• Curiosity
• Technical Aptitude
• Data-Driven Decision Making
• Cross-Functional Collaboration
• Adaptability

Additional Information

The expected annual pay range for this position is $84,000 - $98,000. This position is also eligible for bonus opportunities. Please note that final offer amount will be dependent on geographic location, applicable experience, and skillset of the candidate.

Renesas offers a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, and pet insurance. In addition to elective benefit options, benefited employees receive company-paid life insurance and AD&D, LTD, short term medical benefits as well as paid sick time, paid holidays, and accrued paid vacation. New employees will attend a detailed benefit orientation to learn more about our many benefits and resources.