As an Experience Designeron theCXTeam at John Hancock,you will play a key role in helping makeJohn Hancock the #1 choice for distributors and customers.You'llwork alongside other designers,CX researchers,product owners, copywriters,graphic designers,strategists,and web developerstoturn insights intomeaningfulaction.Your work will help create and improve digitalexperiences that drive engagement, loyalty, and deliver shared value.You will work cross-functionally to design experiences that drive engagement, loyalty, and deliver shared value: helping people live longer, healthier, better lives while driving business results.
Your work will create a better experience for ourcustomers,distributors, and prospects. Ourdistributors(producersand intermediaries)sell our life insurance products to customers. These improvements will helpdistributorsmanage their clients,their business withusand learn more about our products and services we offer.
What motivates you?
An unwavering curiosity to ask why
Collaboratively working in teams, enjoying getting things done together
Finding a balance betweenwhat sbest for the customers, ourbusinessand our shareholders
Thinking big and bold
Joy designing digital experiences
Taking ownership and building solutions, while focusing on what matters
Doing and speaking up forwhat sright
Working with integrity and professionalism
Sharing your humanity, helping build a diverse and inclusive work environment
Position Responsibilities:
Contribute to translatingcomplex front- and backstage processes into blueprint service designs, vendor integration flows, and other artifacts, partnering with senior designersto align stakeholders and drive best-in-class digital experiences
Collaborate with Product Owners, Engineering,Marketingand other key partners to balance product and user needs
Facilitate design thinking workshops and stakeholder reviews to develop and refine ideas/solutions
Plan and supportuser testing/validation, synthesizinginsightsand sharing recommendations with the team.
Clearly articulate design processes, ideas, and solutions to internal partners, bringing them along in the solution creation process
Be a storyteller 6 A critical element of all design roles is to deliver insights about people and behavior 6 verbally and visually. Help shape compelling narratives about user insightsin a way that generates empathy, emotion, and engagement.
Use our design system to create best in class, responsive UI 6 delivering wireframes, prototypes, and detailed specifications for user interactions across web properties and touchpoints
Applycurrent and emerging UI best practices and digital standards in all design deliverables, pushing us from good to great.
Participate in QA throughout development to ensure the experience delivered to customers meets expectations
Dedicate time tolearning aboutour products and market toidentifyproduct and business model opportunities, and keep customers at the forefront of every decision
Required Qualifications:
2-5 years of dedicated UX design experience designing complex solutions for digital environments including experience with information architecture.
Bachelor's degree in design, psychology, or relevant field.
An online portfoliocontainingdigital work and case studies describing your process.
High competencewith some ofor all thefollowing design tools: Figma, Adobe AEM, Adobe Creative Cloud.
A strategic perspective on design, by launching MVP designs while alsocontributing to long-term roadmaps for digital environments.
Solidcommunication and presentation skills, with the ability to share work with peersand senior leaders.
Ability to clearly and effectively articulate design processes, ideas, and solutions to internal partners andbusiness partners.
Ability to work independentlyon defined problems,seeking support from senior designers and your manager as needed.
A deep understanding of and passion for championing the importance ofhuman centereddesign.
Openness to receiving feedback and constructive criticism.
Basic understanding of how HTML, CSS, JavaScript, and other front end technologies work with design.
Positive and flexible mindset, especially when navigating ambiguity and change.
Preferred Qualifications:
When you join our team:
We ll empower you to learn and grow the career you want.
We ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we ll support you in shaping the future you want to see.
If you are applying to this role in Massachusetts, please note the salary range is $73,350 - $122,250 USD.
#LI-JH
#LI-Hybrid
The role being advertised is an existing vacancy.
Referenced Salary Location
Boston, Massachusetts
Hybrid
Salary range is expected to be between
$73,350.00 USD - $122,250.00 USD
Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contactfor the salary range for your location.
Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD26D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.
We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our .
I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify
Company: John Hancock Life Insurance Company (U.S.A.)
