Albemarle

Experience and Process Design Lead

Albemarle • $100K — $130K *
Charlotte, NC 28269Hybrid
Business Services
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business, Industrial Engineering, Organizational Design, Human-Centered Design, or equivalent experience.
  • 7+ years in process improvement, experience design, or management consulting with complex process redesign.
  • Deep expertise in process methodologies: value stream mapping, RACI design, and documentation.
  • Proficient in facilitating executive-level workshops that produce actionable results.
  • Fluency in human-centered design principles and journey mapping for enterprise processes.

Responsibilities

  • Lead end-to-end process reimagination engagements across complex workflows using human-centered design.
  • Design and facilitate workshops to analyze enterprise workflows and create task-to-role mappings.
  • Define outcome-based metrics to replace legacy measures with targets like decision speed and quality.
  • Identify AI and automation pilot opportunities in redesigned workflows in collaboration with IT.
  • Build and maintain an EPD delivery playbook with templates and standardized deliverables for consistent outcomes.
  • Shape the EPD engagement model in partnership with team leadership to focus on high-value opportunities.
  • Embed EPD standards into strategic initiatives early in the design cycle, influencing key decisions.

Benefits

  • Competitive compensation
  • Comprehensive benefits package
  • A diverse array of resources to support you professionally and personally.
Full Job Description
Job Description

Albemarle is hiring for an Experience and Process Design Lead. This role is hybrid and will have 3 required days per week in our Charlotte office.

Albemarle is transforming how enterprise work gets designed. As we evolve our Continuous Improvement (CI) capability into a strategic Experience and Process Design (EPD) function, we are looking for a leader who brings a human-centered design mindset to complex, cross-functional process reimagination. This role sits at the intersection of process excellence, AI-enabled automation, and organizational experience design and will play a defining role in how Albemarle shapes its future operating model across critical enterprise processes like Order-to-Cash, Record-to-Report, and beyond.

What You Will Do
  • Lead end-to-end process reimagination engagements across Albemarle's most complex, cross-functional workflows - applying human-centered design, journey mapping, and service design to diagnose work stalls, uncover pain points, and define future-state experiences rather than incremental improvements.
  • Design and facilitate structured process workshops that decompose enterprise workflows into discrete task units, assess task frequency, effort, and variability, and build clear task-to-role mappings including the distinction between human decision work and system or agent execution.
  • Define outcome-based performance metrics that replace legacy efficiency measures with decision speed, quality, and rework reduction targets - establishing baselines, setting targets, and building stakeholder alignment on what "good" looks like in a redesigned process.
  • Identify and prioritize agentic AI and automation pilot opportunities within redesigned workflows, partnering with IT and Digital teams to translate process design outputs into actionable, technology-ready specifications that unlock step-change productivity.
  • Build and maintain the EPD delivery playbook - including reusable templates, facilitation toolkits, and standardized deliverables (process maps, work stall heatmaps, RACI models, agentic pilot candidate lists) - ensuring consistent, high-quality outcomes across all engagements.
  • Shape Albemarle's EPD engagement model by partnering with the E&PD Team Lead on demand shaping, intake prioritization, and the decision between CI-led design delivery versus CI enablement and coaching - ensuring EPD capacity is focused on the highest-value enterprise opportunities.
  • Embed EPD standards and outcomes into large, strategic initiatives early in the design cycle, acting as a senior thought partner to functional and technology leaders to influence solution design before key architectural decisions are made.


What You Bring

Required:
  • Bachelor's degree in Business, Industrial Engineering, Organizational Design, Human-Centered Design, or a related field; or equivalent professional experience.
  • 7+ years of experience in process improvement, experience design, management consulting, or a related discipline, with a demonstrated track record of leading complex, cross-functional process redesign initiatives.
  • Deep expertise in process analysis methodologies including value stream mapping, workflow decomposition, RACI design, and current-state/future-state process documentation.
  • Proven ability to design and facilitate executive-level workshops that produce structured, actionable outputs - not just alignment and discussion.
  • Fluency with human-centered design principles (HCD), journey mapping, and service design as applied to employee or customer-facing enterprise processes.


It'd be great if you also have:
  • 10+ years of progressive experience in experience or process design, including prior leadership in a center-of-excellence or enterprise transformation function.
  • Experience identifying and scoping AI-assisted or agentic automation opportunities within redesigned workflows; familiarity with tools such as Celonis, Microsoft Copilot, or comparable process mining and workflow platforms.
  • Six Sigma Black Belt or Lean certification, or equivalent formal CI methodology training, with experience operating CI as a design function rather than a project management or coaching support.
  • Strong executive presence and stakeholder influence skills - comfortable shaping demand, aligning senior leaders, and representing EPD capability as a strategic enterprise asset.
  • Experience working in global, matrixed organizations with regional regulatory considerations, including the ability to navigate cross-functional governance and change management complexity.
  • A portfolio mindset: ability to manage multiple concurrent engagements, balance delivery with playbook-building, and continuously improve team methods based on real delivery outcomes.

Benefits of joining Albemarle
  • Competitive compensation
  • Comprehensive benefits package
  • A diverse array of resources to support you professionally and personally.

About Albemarle

Albemarle Careers

Join Albemarle, a leader in the specialty chemicals industry, and be part of a company that is renowned for its innovation, leadership, and commitment to sustainability. At Albemarle, we offer more than just job opportunities; we provide a platform for professional growth and personal development.

Work You’ll Do

At Albemarle, you will engage in work that pushes the boundaries of science and technology, driving growth and innovation in every project you touch. Our team members are at the forefront of developing solutions that power the potential of our clients across the globe.

Explore Career Paths

Whether you're seeking an internship, a graduate opportunity, or a seasoned professional position, Albemarle has a variety of roles to fit your skills and ambitions. We are hiring in multiple disciplines including research, operations, sales, and management.

Innovate with Us

Join a team of over 5,000 dedicated professionals who work at the intersection of chemistry, technology, and sustainability. Our collaborative culture fosters diversity and inclusion, ensuring a wide range of perspectives lead to better solutions.

Professional Growth and Development

Albemarle is committed to the professional development of its employees. With comprehensive training programs, leadership workshops, and continuous learning opportunities, we ensure that your career development is ongoing. Our leadership is deeply invested in the innovation and growth of our team members.

Benefits and Culture

Our employees enjoy competitive benefits including health, dental, and vision insurance, retirement plans, and paid time off. More than that, our company culture is built on a foundation of respect, integrity, and accountability. At Albemarle, you’ll find a supportive network and a team-oriented environment where every member’s contribution is valued.

Networking and Career Advancement

We encourage our employees to grow their networks within and beyond the company. Albemarle’s strong industry connections and its emphasis on networking help pave the way for significant career advancement and cross-functional opportunities.

Join Our Team

Ready to apply? Explore the current job openings on our Careers page. Tailor your resume to highlight relevant experience and skills, prepare for your interview with our recruitment specialists, and take the first step towards a rewarding career at Albemarle.

Stay Connected

Keep up to date with the latest company news, career tips, and industry insights by joining our community. Subscribe to our careers blog and receive personalized job alerts that match your professional interests and skills. At Albemarle, we don’t just offer jobs; we offer careers that make a difference. Join us in our mission to harness the power of chemistry to change the world for the better.
Learn more about Albemarle
Size
6,000 employees
Market Cap
$24.9 billion
Industry
Manufacturing & Automotive
Net Income
$375.7 million
Founded
1994
5 Year Trend
+4.4%
Revenue
$3.1 billion
NASDAQ
ALB
* Ladders Estimates

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