Job Description:As an Expansion Account Executive, you will be responsible for
driving growth within existing customers - the core of our business. This role focuses on
expanding adoption, increasing usage, and delivering net-new bookings within existing accounts through upsell, cross-sell, and renewals.
Success in this role requires the ability to
translate customer outcomes into expansion opportunities, aligning stakeholders around why to expand and why now. You will operate with strong account ownership, balancing
growth, retention, and customer value, and orchestrating complex internal and external stakeholders to drive long-term account success.
The ideal candidate is consultative, commercially driven, and highly organized, thriving in account planning, relationship building, and navigating multi-threaded environments. They bring a
value-led mindset, using insight, data, and customer outcomes to drive expansion while protecting long-term retention.
Key Duties & Responsibilities- Own and drive upsell, cross-sell, and renewal opportunities across an assigned book of accounts
- Build and execute account plans including whitespace, stakeholders, adoption, and risks
- Manage the end-to-end expansion cycle, from opportunity identification through close and renewal
- Conduct consultative discovery to identify what has changed, what is underutilized, and where value can be increased
- Develop business cases and proposals aligned to customer outcomes. Lead negotiations while maintaining value and minimizing discounting
- Build trusted relationships with existing stakeholders and expand influence across the buying group
- Engage multiple stakeholders (technical, business, financial, executive) to drive alignment and decision-making
- Translate adoption, usage data, and outcomes into compelling expansion narratives
- Lead POVs and use-case expansions that demonstrate real value and drive decisions
- Partner closely with Customer Success, Sales Engineering, Renewals, and partners to deliver a seamless customer experience
Experience & Qualifications- Proven success in B2B expansion, upsell, or account management sales roles, with a track record of driving growth and renewals within existing accounts
- Experience managing and growing customer accounts (≤ $1B revenue), with an understanding of stakeholder dynamics and buying processes
- Strong consultative selling and discovery skills, with the ability to uncover new opportunities within existing customers and align them to business outcomes
- Demonstrated ability to multi-thread across stakeholders, build internal alignment, and maintain deal momentum even in complex account environments
- Commercial acumen with strength in negotiation, value articulation, and protecting pricing integrity
- Disciplined in account planning, pipeline management, and forecasting, with strong attention to detail and organizational skills
- Strong communication and presentation skills, with the ability to clearly explain technical concepts and business value to diverse audiences
- Working knowledge of cybersecurity, SaaS, or technical solutions, and the ability to position offerings within a customer's broader environment
- Proven ability to operate in cross-functional environments, partnering with Customer Success and technical teams to drive outcomes and growth
- Resilient and adaptable, with the ability to manage competing priorities, navigate ambiguity, and balance growth with retention and customer trust
Benefits:- 100% medical, dental and vision insurance, plus dependents
- Paid parental leave
- Pet insurance Discount
- Life insurance
- Commuter benefits
- 401(k)
- Employee Assistance Program
As a growing business strengthening its governance and controls, this role plays a part in supporting high standards of integrity and accountability.
