Ford Motor Company

Executive Technical Support Analyst

Ford Motor Company • $99K — $166K *
Dearborn, MI 48126In-Person
Technical Services
Less than 5 years of experience
2 weeks ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree in a relevant technical or computer related field or equivalent experience
  • 3+ years of hands-on technical support experience in Office Suite and Cisco products
  • 3+ years of high-level technical troubleshooting experience with computers and iOS devices
  • Excellent communication skills for varied formats including in-person and digital
  • Experience with mobile device management (MDM) solutions
  • Familiarity with scripting languages like Powershell, VBA, or Javascript
  • High-level exposure to Citrix VDI and both Windows and Apple OS systems

Responsibilities

  • Collaborate with Executive Support and other technology teams to address executive needs
  • Provide technical and operational input for improving customer support
  • Ensure data and equipment security for executive clients
  • Troubleshoot issues collaboratively with vendors and engineering teams
  • Support implementation and upgrades of hardware and software solutions
  • Enhance processes and improve problem resolution methods
  • Demonstrate proficiency with the Office Suite in daily tasks

Benefits

  • Immediate medical, dental, and prescription drug coverage
  • Flexible family care and parental leave options
  • Subsidized back-up child care support
  • Tuition assistance for continuing education
  • Active employee resource groups for community building
  • Paid time off for community service activities
  • Generous holiday schedule including a week off between Christmas and New Year
  • Option to purchase additional vacation time
Full Job Description
Job Description

This is an exciting position in which the prospective candidate will perform a key role in providing White Glove support for the technical needs of global company leaders, including the CEO, Chairperson, Board Members and the entire LL1 community.
You will be responsible for diagnosing and mitigating issues for an entire suite of technologies: (Hardware) Cisco Conferencing equipment, iPhones, iPads, Dell Laptops, Mac laptops. (Software) Office 365, and Microsoft Teams. Typical Internet Browsers, etc. All within the context of the Ford environment.

There will be ample opportunities to demonstrate soft and technical skill while providing personal support to the highest-ranking executives. The successful candidate will provide training to Executives and their Executive Admins. There will also be opportunities in supporting special events.

Must be able to handle "under the gun" troubleshooting and issue mitigation while executive customers wait and watch.

Responsibilities

  • Collaborate, along with the Executive Support team, with Exchange, Mobility, Security, Digital Worker, Global Client Teams.
  • Collaborate with other Executive Technology Office teams to support the specific needs of the Executive Conferencing Team and the Office of Chairperson and Chief Executive Officer as needed.
  • Provide appropriate technical and operational input to the ever-changing needs of our customers and environment, with the goal of providing the best support possible to the Executive Community.
  • Work with the team and our Customers to ensure the safety and security of our customers equipment and data at every opportunity.
  • Work with vendors, support, and engineering teams to troubleshoot infrastructure, hardware, and application issues.
  • Support implementations, upgrades and enhancements, patch deployments and bug fixes through the lifecycle of deployed hardware and software.
  • Demonstrate proficiency with the Office Suite.
  • Support incident handling, problem resolution, change management and continuous improvement of procedures and processes.
  • Position is non-exempt and may require off-hours (paid) work in support of customer or team needs.


Qualifications

  • Bachelor's degree in a relevant technical or computer related field OR a combination of education and experience
  • 3+ years of hands-on technical support experience in Office Suite, Cisco products, Windows or OS operating systems.
  • 3+ years high level technical experience in troubleshooting, repairing, building, installing computers, iOS devices, or networking infrastructure.
  • Excellent communications skills. In person, phone, video conference, email and text/IM communications are all a nearly daily occurrence with customers and collaborators.
  • Experience with various Industry Standard MDM's (JAMF, ABM, Mobile Iron, etc).
  • Experience with script writing (Powershell, VBA, Javascript).
  • Experience with Citrix VDI, Microsoft Windows, and Apple OS systems at high levels.
  • Understanding and Copilot and other LLM's
  • Microsoft Intune
  • Exposure to network devices, routers, firewalls, and switches.


You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including:
  • Immediate medical, dental, and prescription drug coverage
  • Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up child care and more
  • Vehicle discount program for employees and family members, and management leases
  • Tuition assistance
  • Established and active employee resource groups
  • Paid time off for individual and team community service
  • A generous schedule of paid holidays, including the week between Christmas and New Year's Day
  • Paid time off and the option to purchase additional vacation time.


For a detailed look at our benefits, click here: Benefit Summary

This position is a salary grade 8.

This position is a salary grade 8 and ranges from $99,100-$166,200.

*Visa Sponsorship is not provided for this role*

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#LI-GH2

About Ford Motor Company

Ford Motor Company manufactures or distributes automobiles in addition to offering financial services. The company sells to dealerships for retail sales, and for sale to fleet customers, including commercial fleet customers, daily rental car companies, and governments. Ford’s vehicle portfolio includes automobiles, buses, tractors, and trucks. Retail financing includes retail installment sale contracts for new and used vehicles, and direct financing leases for new vehicles to retail customers, government entities, daily rental car companies, and fleet customers. Finance receivables in the non-consumer portfolio include products offered to automotive dealers. Ford’s environmental initiatives include compressed natural gas, flexible fuel vehicles, electric drive vehicles, Hydrogen, PC power management, and so on. Ford Motor Company was founded by Henry Ford in 1903 and is headquartered in Dearborn, Michigan.

Ford Motor Company Careers

Join the dynamic team at Ford Motor Company, a global leader in automotive innovation and manufacturing. At Ford, we are committed to driving human progress by providing outstanding vehicles and mobility solutions. This is an exciting time to become part of our inclusive team, where job opportunities abound and growth is not just a possibility, but a promise.

Work You’ll Do

At Ford Motor Company, you will collaborate with some of the brightest minds in the industry. Our professionals are at the forefront of automotive technology, leading projects that redefine transportation and sustainability. With a culture rooted in continuous improvement and respect for all, Ford offers a workplace where leadership, diversity training, and innovation are part of everyday life.

Join Our Market-Leading Team

Ford’s commitment to excellence is why we are a leader in the automotive sector. We offer a variety of career paths, from engineering to marketing, all designed to foster professional and personal growth. Our team benefits from Ford’s commitment to professional development and networking opportunities, ensuring that every team member can reach their full potential.

Innovative Work

Engage in work that makes a difference. Ford Motor Company is pioneering developments in electrification, autonomous vehicles, and smart mobility solutions. Our team of over 190,000 employees worldwide is dedicated to crafting experiences that improve the way the world moves.

Be Part of a Great Team

Working at Ford means more than just having a job; it means being part of a global family. Our culture promotes teamwork, integrity, and respect—values that underpin everything we do. We believe in nurturing a diverse and inclusive environment where every employee can thrive.

Future-Proof Your Career

Ford Motor Company is not just a great place to work; it’s a place to build a lasting career. Our employees enjoy competitive benefits, comprehensive health care, and retirement plans that rank among the best in the industry. We support career advancement through extensive training programs and hands-on experience in the latest automotive technologies.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional looking for your next challenge or a student interested in an internship, Ford has opportunities that will harness your skills and ignite your ambition. Our hiring process is straightforward and respectful, designed to match your skills and passions with the right position.

Stay Connected

Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Ready to start your journey with Ford? Prepare your resume, sharpen your interview skills, and become part of a company that’s building the future of transportation.

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Learn more about Ford Motor Company
Size
183,000 employees
Market Cap
$44.8 billion
Industry
Manufacturing & Automotive
Net Income
-$1.2 billion
Founded
1903
5 Year Trend
-2.1%
Revenue
$127.1 billion
NASDAQ
F
* Ladders Estimates

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