Job DescriptionWE'RE HIRING AS A EXECUTIVE SUPPORT TECHNICIAN AT BOSTON, MASSACHUSETTS USA!Join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day.
- Client in 190+ countries
- 6000+ Engineers
- 200+ Enterprise Clients
RequirementsWhat You'll Do:- Deliver exceptional customer service and support as an IT evangelist for CxO-level leaders and their support staff
- Proactively ensure the technology needs of executive leadership are met
- Provide in-person helpdesk support to employees when not supporting executives
- Participate in scheduled on-call coverage, after-hours support, and off-site executive events (meetings, conferences, business travel)
- Deliver high-quality IT support to C-level users and maintain strong customer satisfaction
- Ensure service levels are met and exceeded, identifying and implementing process improvements
- Support endpoint security standards (antivirus, firewall, patching, two-factor authentication)
- Lead testing, configuration, installation, and repair of hardware and software used by executives
- Collaborate with global teams to implement support processes, escalation paths, and regional visibility
- Provide hands-on support and training for common technical issues faced by executives and staff
- Perform computer upgrades, migrations, and device lifecycle management for executive users
- Document and maintain executive support best practices and IT procedures
- Own and drive IT projects and deliverables for the executive support function
- Act as an escalation point for helpdesk technicians and end-user support issues
Who You Are:- Strong in technical support with a passion for problem-solving
- Highly committed to customer service with strong integrity
- Skilled at setting expectations and consistently following through on commitments
- Possess strong executive presence and professionalism
- Excellent at documenting case status and communicating updates clearly
- Continuously learning and expanding technical IT expertise
- Detail-oriented, especially with documentation and process maintenance
- Values standards, consistency, and best practices to enable scalability
- Able to prioritize effectively and work within deadlines
- Strong relationship builder with both business users and IT teams
- Experienced in Mac hardware and software troubleshooting
- Understands the importance of timely and responsive support in user experience
Requirements:- 10+ years of IT Support experience in a professional environment
- Minimum 3 years supporting C-level executives
- Strong 1st and 2nd line IT support experience
- Proven experience managing and tracking support tickets
- Excellent customer service, problem-solving, and teamwork skills
- Strong communication and interpersonal abilities
- Experience working with vendors and managing external relationships
- Extensive technical knowledge of macOS, Android, and Windows 10/11
- Strong understanding of end-user technologies and support environments
- Knowledge of network fundamentals (network configuration, VPN, printing, etc.)
- Experience supporting MS Teams or other VoIP systems
- Expert-level support of Microsoft Office 365 (Outlook, Word, Excel, PowerPoint)
- Strong audio/video troubleshooting and conferencing support experience
- Experience with platforms such as MS Teams, Webex, and Zoom
- Ability to participate in on-call rotation including evenings and weekends
- Willingness to travel regionally or globally for executive support and events
- Strong attention to detail
Desired Skills:- Prior experience in an IT executive support team with leadership or supervisory responsibilities
- Network troubleshooting experience
- Certifications in Mac, Linux, MCSE, or networking
- Experience with LDAP and Active Directory
- Knowledge of security practices and mobile device management (MDM)
BenefitsAt Excis, your work matters. You'll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
Ready to make a difference and grow your career? Apply now to join Excis in Boston, Massachusetts and be at the forefront of IT support excellence!
