Amazon

Executive Support Eng IV (RED)

Amazon$90K — $158K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 4+ years of software development or technical support experience.
  • Experience in troubleshooting and debugging technical systems.
  • Proficient in troubleshooting and documenting technical findings.
  • Ability to effectively resolve customer issues under pressure.
  • Skilled in managing multiple priorities with attention to detail.

Responsibilities

  • Troubleshoot complex IT problems independently.
  • Collaborate with teams to execute projects and resolve issues.
  • Lead continuous improvement initiatives.
  • Audit team output and provide constructive feedback.
  • Automate tasks and enhance tools for operational efficiency.
  • Serve as first escalation point for customer issues.
  • Guide customer issues to resolution in a timely manner.

Benefits

  • Comprehensive health insurance including medical, dental, and vision.
  • 401(k) matching contributions for retirement savings.
  • Paid time off and parental leave.
  • Mental health support and Employee Assistance Program (EAP).
  • Flexible spending accounts and adoption reimbursement options.
Full Job Description
Executive Support Engineers work with Amazon Senior Leadership teams to support their IT services. Our customers require timely, accurate, and professional support to minimize downtime and disruption. A successful Executive Support Engineer excels in a fast-paced, team environment and possesses excellent communication skills. They have a high degree of technical aptitude over a large scope of software, hardware, and networking disciplines, and know how to convey that understanding to customers with all levels of technical knowledge.

As an Executive Support Engineer, you will use your technical knowhow and specialized skills to drive solutions across multiple service owners, collaborate to quickly build unique solutions, and improve technology offerings that support all Amazonians. You are able to manage large projects with minimal guidance, quickly resolve customer issues in time of crisis and You are actively expanding your scope of knowledge by learning about software design patterns, data structures, AWS technologies and distributed systems concepts.

Key job responsibilities

Responsibilities include, but are not limited to
• Troubleshoot difficult IT problems without SOPs.
• Collaborate with internal teams and stakeholders to execute projects and resolve customer issues.
• Lead continuous improvement efforts.
• Audit the quality of work performed and provide constructive feedback.
• Automate manual tasks; create/improve small tools that help make team operations more efficient.
• Be the first point of escalation.
• Own customer issues and drive to completion.
• Participate in hiring, training and development of others.
• Maintain an elevated attention to detail while managing multiple priorities simultaneously.
• On-call for high-severity issues outside standard hours.
• Work with the team onsite in our corporate offices Monday-Friday.
• Ability to travel up to 30%.

BASIC QUALIFICATIONS

- 4+ years of software development, or 4+ years of technical support experience

- Experience troubleshooting and debugging technical systems

- Experience troubleshooting and documenting findings

- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure

PREFERRED QUALIFICATIONS

- Knowledge of distributed applications/enterprise applications

- Knowledge of UNIX/Linux operating system

- Experience in agile/scrum or related collaborative workflow

- Experience scripting in modern program languages

- Experience driving collaborative projects from conception to delivery

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 90,400.00 - 158,200.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

Similar Jobs

More Jobs at Amazon

More Information Technology Jobs

Find similar Executive Support Eng IV (RED) jobs: