Summary:Join us for this incredible opportunity to be part of our Stewarding team as an Executive Steward at Hyatt Regency Houston-Downtownlocated in Houston, TX. Not only will you be part of a rock-star team, but you'll get to be part of a company that has been named one of the "100 Best Companies to Work For®" by Fortune and Great Place To Work. Hyatt has earned a spot on this prestigious list for 12 consecutive years, making it one of the longest-ranked hospitality brands.
The Executive Steward is a key member of the culinary team, responsible for overseeing the daily operations of the hotel's stewarding department. This role involves ensuring the highest standards of cleanliness and maintenance in all food production and service areas. You will manage, train, and schedule stewarding staff to uphold our commitment to excellence and guest satisfaction.
Key responsibilities include but are not limited to:- Supervision & Management: Lead the daily operations of the stewarding department across kitchens, outlets, receiving and storage areas, employee dining, and banquet support, prioritizing assignments and service levels in accordance with Hyatt standards and property procedures. Remain hands-on when needed by assisting with dishwashing, cleaning, transporting, setup, breakdown, and other stewarding duties during peak periods, staffing gaps, and special events.
- Banquet & Event Logistics: Organize the logistics for banquet events and functions using BEOs/event orders and distribution (distro) plans. Coordinate the timely delivery, setup, replenishment, breakdown, and return of china, glassware, silverware, cookware, equipment, and other serviceware with the Banquets, Culinary, and Events teams.
- Sanitation & Food Safety: Maintain the highest standards of cleanliness, sanitation, and organization in all food production, service, stewarding, and storage areas, supporting Hyatt food-safety and sanitation requirements.
- Staff Management: Recruit, train, schedule, coach, and supervise stewarding colleagues. Adjust staffing and assignments to business levels, event requirements, and operational priorities while fostering teamwork and accountability.
- Inventory & Cost Control: Establish and maintain par levels for china, glassware, silverware, cookware, cleaning chemicals, and operating supplies. Monitor usage, breakage, loss, waste, and labor productivity to support departmental cost objectives.
- Equipment & Preventive Maintenance: Inspect, operate, clean, and maintain dishwashing systems, kitchen equipment, smallwares, and stewarding tools. Report deficiencies promptly and coordinate repairs with Engineering and approved service providers.
- Cross-Functional Coordination: Communicate operational needs, event requirements, and service recovery priorities with Culinary, Food & Beverage, Banquets, Purchasing, Receiving, Engineering, and other hotel departments to ensure seamless service.
- Compliance, Safety & Sustainability: Follow Hyatt policies, applicable health and safety regulations, chemical-handling procedures, PPE requirements, and sustainable operating practices. Complete required inspections, checklists, logs, and departmental reporting accurately and on time.
Hyatt has a competitive benefit package for colleagues, which may include:- Complimentary hotel room nights at Hyatt hotels world-wide
- Unlimited colleague and friends & family discounted room rates at Hyatt hotels world-wide
- Bereavement and jury duty pay
- Vacation, sick, and new child leave
- Medical, dental and vision Insurance, discounted prescriptions, life and disability insurance, flexible spending account,
- Retirement Savings Plan option (401K) with employer match
- Employee Stock Purchase Plan
- Complimentary employee meals
Qualifications:- Communication Skills:Bilingual in English and Spanish strongly preferred.
- Disposition:Self-starting personality with a calm and even temperament.
- Professionalism:Maintain a professional appearance and demeanor at all times.
- Team Player:Willingness to assist co-workers and collaborate effectively as part of a team.
- Physical Stamina:Ability to withstand prolonged periods of standing and/or walking, and lift at least 50 lbs.
- Experience:Two (2) years previous experience in a similar role within a hospitality or food & beverage setting is required.
- Leadership Skills:Strong leadership and team management abilities.
- Organizational Skills:Excellent organizational and time-management skills.
- Sanitation Knowledge:Understanding of sanitation standards and safety regulations.
- Multitasking:Ability to manage multiple tasks and work effectively under pressure.
- Interpersonal Skills:Exceptional communication and interpersonal skills.
