NCR Corporation

Executive Services Delivery Manager

NCR Corporation • $110K — $130K *
US-AnywhereRemote in United States
Hospitality & Recreation
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Deep understanding of restaurant technology ecosystems, including POS platforms and managed services.
  • 5+ years in service delivery management or related customer-facing roles.
  • Ability to influence outcomes in matrixed organizations without direct management authority.
  • Proven track record managing large, complex customer relationships.
  • Strong analytical skills to translate data into actionable business recommendations.
  • Exceptional communication and relationship management skills.

Responsibilities

  • Serve as the primary liaison between NCR Voyix and customers, building trust with stakeholders.
  • Lead collaboration across service, support, and engineering teams to enhance customer success.
  • Foster a culture focused on operational excellence and service quality.
  • Act as the voice of the customer, communicating priorities and concerns to NCR Voyix.
  • Drive continuous service improvement initiatives using data and customer feedback.
  • Facilitate executive meetings and strategic planning sessions for alignment and governance.
  • Monitor service performance through established KPIs and manage escalations effectively.

Benefits

  • Opportunity to work onsite at the customer's Dallas office.
  • Engagement with senior executives and high-profile projects.
  • Involvement in cross-functional initiatives that impact the entire organization.
  • Support for professional development through challenging roles and responsibilities.
Full Job Description
Executive Services Delivery Manager (ESDM)
Position Summary

The Executive Services Delivery Manager (ESDM) serves as a senior client-facing leader responsible for developing and maintaining strategic partnerships with NCR Voyix customers. Acting as a trusted advisor and primary point of engagement, the ESDM works closely with customer executives and key stakeholders to drive operational excellence, service performance, and business outcomes.

Based onsite at the customer's office in Dallas, Texas, the ESDM provides leadership through influence, collaboration, and governance across multiple NCR Voyix organizations. Rather than managing a direct team, this role coordinates cross-functional resources and subject matter experts to ensure seamless service delivery, proactive issue resolution, and continuous improvement initiatives aligned with customer goals and NCR Voyix strategic objectives.

The ideal candidate combines strong relationship management, operational expertise, executive communication skills, and a deep understanding of restaurant technology solutions to deliver measurable business value and exceptional customer experiences.
Key Responsibilities
  • Serve as the primary strategic liaison between NCR Voyix and the customer, building trusted relationships with executive and operational stakeholders.
  • Lead cross-functional collaboration among NCR Voyix service, support, product, engineering, implementation, and sales organizations to drive customer success.
  • Foster a customer-centric culture focused on achieving business objectives, operational excellence, and service quality.
  • Act as the voice of the customer within NCR Voyix, ensuring customer priorities, concerns, and opportunities are effectively communicated and addressed.
  • Drive continuous service improvement initiatives using operational data, performance metrics, customer feedback, and industry best practices.
  • Oversee the end-to-end customer experience, ensuring alignment between contractual commitments, service delivery, and business outcomes.
  • Facilitate executive business reviews, operational governance meetings, and strategic planning sessions.
  • Monitor and manage service performance through established KPIs, SLAs, and operational metrics, ensuring commitments are achieved or exceeded.
  • Lead customer escalations and critical issue management activities by coordinating resources across NCR Voyix to drive timely resolution.
  • Identify risks, trends, and opportunities that may impact customer performance and develop actionable mitigation plans.
  • Partner with Sales, Account Management, and commercial teams to support account growth, customer retention, and profitability initiatives.
  • Deliver consultative reporting, operational insights, and strategic recommendations to customer stakeholders.
  • Document customer engagements, action plans, commitments, and follow-up activities to ensure accountability and visibility.
  • Support financial governance activities related to invoicing, billing accuracy, contract compliance, and service consumption reviews.
  • Champion digital transformation and operational modernization initiatives that enhance the customer experience and business performance.
Required Experience & Qualifications
  • Deep understanding of restaurant technology ecosystems, including POS platforms, hardware, software, networking, and managed services.
  • 5+ years of experience in service delivery management, customer success, operations management, or related customer-facing leadership roles.
  • Demonstrated ability to influence and drive outcomes across matrixed organizations without direct management authority.
  • Proven success managing large, complex customer relationships and executive-level stakeholder engagements.
  • Strong analytical and problem-solving skills with the ability to translate operational data into business recommendations.
  • Experience leading cross-functional initiatives and coordinating multiple teams toward shared objectives.
  • Exceptional communication, presentation, and relationship management skills.
  • Proven ability to manage customer escalations and navigate complex operational challenges.
  • Experience developing and delivering executive-level business reviews and operational performance reporting.
  • Strong customer advocacy mindset with a track record of improving customer satisfaction and business outcomes.
  • Ability to work effectively in a fast-paced, dynamic environment requiring strong prioritization and organizational skills.
  • Ability to work onsite at the customer's office in Dallas, Texas.
  • Travel as required to NCR Voyix offices, customer locations, and business meetings.
Technical & Professional Skills
  • Advanced proficiency with Microsoft 365 applications, including Excel, PowerPoint, Teams, and Outlook.
  • Strong verbal and written communication skills, including executive presentations and customer-facing communications.
  • Excellent negotiation, influencing, and stakeholder management capabilities.
  • Expertise in service management disciplines, including SLA management, incident management, problem management, and continuous improvement.
  • Strong business acumen with the ability to connect operational performance to customer business outcomes.
  • Experience leveraging operational metrics, dashboards, and reporting tools to drive performance improvements.
  • Knowledge of customer experience methodologies, customer satisfaction measurement, and service delivery best practices.
  • Ability to navigate complex organizational structures and build collaborative relationships across multiple functions.
  • Deep understanding of the technical services and managed services industry.


Offers of employment are conditional upon passage of screening criteria applicable to the job

About NCR Corporation

Radiant Systems, Inc. (Nasdaq: RADS) is a global provider of innovative technology to the hospitality and retail industries. For more than two decades, Radiant's point of sale hardware and software solutions have helped to redefine the consumer experience in more than 100,000 restaurants, retail stores, stadiums, parks, arenas, cinemas, convenience stores, fuel centers and other customer-service venues. Radiant has offices in North America, Europe, Asia and Australia.

NCR Corporation Careers

Join the dynamic team at NCR Corporation, a global leader in consumer transaction technologies, and be part of a company that's redefining the future of connected experiences. At NCR, we believe in fostering a culture of innovation and leadership, making it an ideal place for professionals looking to advance their careers in a vibrant, technology-driven environment.

Work You’ll Do

At NCR Corporation, you’ll have the opportunity to work alongside some of the brightest minds in the industry. Our team is committed to driving growth through innovation and strong leadership, ensuring that we stay ahead of the curve in a rapidly evolving digital landscape. Whether it’s improving consumer interactions, optimizing business processes, or developing the latest in financial technology, your work at NCR will have a lasting impact.

Explore Job Opportunities and Internships

NCR offers a variety of job opportunities and internships across multiple fields and disciplines. From software engineering to sales, customer support to marketing, our positions cater to a wide range of skills and professional interests. Our hiring process is designed to identify and nurture talent, focusing on diversity and the unique contributions of each team member.

Professional Growth and Development

Invest in your future with NCR’s unmatched benefits and career development programs. We provide extensive professional development, including leadership training, skills enhancement workshops, and networking opportunities that pave the way for career advancement. Our commitment to professional growth ensures that every employee has the resources and support they need to succeed.

Diversity and Inclusion

At NCR, we celebrate diversity and are committed to creating an inclusive environment where everyone is respected for their unique perspectives and contributions. Our diversity training programs are integral to our culture, helping us build a stronger, more cohesive team.

Benefits of Joining NCR

Being part of NCR means more than just having a job; it means being part of a community that values your well-being and professional growth. Our comprehensive benefits package includes health, dental, and vision insurance, employee wellness programs, and flexible working arrangements. We understand the importance of work-life balance and strive to provide our employees with an environment that supports both their professional and personal lives.

Stay Connected

Discover the exciting career opportunities at NCR Corporation by exploring our Jobs and Careers page. Tailor your job search with our easy-to-use filters and find the position that best matches your skills and interests. Prepare your resume, sharpen your interview skills, and get ready to embark on a rewarding journey with a company that values innovation and leadership.

Join Our Team

Ready to take the next step in your career? Search open positions at NCR Corporation, update your resume, and apply today. We are continuously looking for passionate, curious, and innovative team players who are ready to make a difference. Join us in shaping the future of connected experiences.

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Learn more about NCR Corporation
Size
38,000 employees
Market Cap
$3.1 billion
Industry
Information Technology
Net Income
-$79 million
Founded
1884
5 Year Trend
+1.8%
Revenue
$6.2 billion
NASDAQ
NCR
* Ladders Estimates

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