Thermo Fisher Scientific

Executive IT Support Liaison

Thermo Fisher Scientific • $91K — $122K *
Waltham, MA 02453In-Person
Information Technology
Less than 5 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree in a technical or related field preferred but not required
  • Superb work ethic
  • 'Customer-first' attitude
  • Innovative mindset
  • Ability to provide 'white-glove' service to executives
  • Strong interpersonal skills and relationship-building ability
  • Sense of urgency balanced with calm demeanor
  • Eagerness to learn new technologies and processes
  • Self-motivated with minimal supervision needed
  • Adaptable to changing circumstances

Responsibilities

  • Leverage process improvement initiatives for ongoing enhancement
  • Provide management with regular updates as requested
  • Monitor ticketing and support dashboard for timely assistance
  • Deploy and troubleshoot various IT equipment and devices
  • Advise executives on tech standard processes and conduct preventative maintenance
  • Exhibit adaptability, enthusiasm, resourcefulness, and professionalism
  • Assist executive teams and admins with meeting setup and oversight

Benefits

  • Choice of national medical and dental plans and vision plan
  • Employee assistance programs, commuter benefits, and tuition reimbursement
  • At least 120 hours of paid time off plus 10 paid holidays annually
  • Paid parental leave including 3 weeks for bonding and 8 weeks for caregiver leave
  • Accident and life insurance, short- and long-term disability benefits
  • Competitive 401(k) retirement savings plan
  • Employee Stock Purchase Plan allowing stock purchase at a discount
Full Job Description
Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

DESCRIPTION:

As an Executive IT Support Liaison, you will play a crucial role in ensuring the seamless functioning of technology and information systems for our organization's executive team. You will be the primary point of contact for high-level executives, providing them with dedicated IT support and assistance. Your responsibilities will encompass technical support, troubleshooting, communication, security, and overall technology management for executives. Most meaningfully you partner with our executive team to help assist in our mission to enable our customers to make the world healthier, cleaner and safer.

Key Responsibilities
  • Leverage PPI to enable constant improvement
  • Provide regular updates to management as requested by lead
  • Monitor the ticketing system and executive support dashboard to ensure assistance is provided in a timely manner
  • Deploy, support and tackle issues with equipment including workstations, phones, mobile devices, printers, scanners, faxes, office A/V and multifunction devices
  • Advise executive colleagues on technology standard processes and perform preventative maintenance in conjunction with Global IT standards and Leadership IT Support recommendations
  • Maintain the highest level of adaptability by being attentive, enthusiastic, resourceful and by showing a sense of urgency and professionalism
  • Assisting and providing support to leadership team and executive admins leading up to and during all meetings with set up and monitoring

Requirements / Qualifications
  • Bachelor's degree in a technical or related field is preferred but not required. Candidates with relevant hands-on experience or demonstrated success in a related role are strongly encouraged to apply
  • You have Superior work ethic
  • "customer first" attitude
  • You are innovative
  • You provide "white-glove" treatment to colleagues
  • You enjoy meeting people and building relationships with colleagues
  • You have a sense of urgency-but also the ability to keep your cool
  • You are punctual!
  • You are enthusiastic about learning new technologies and processes
  • You can work with minimum supervision and be self-motivated
  • You are agile at finding the right solution in any situation
  • Maintain adaptability
  • Build and document day-to-day process
  • Travel Requirement:

Technical:
  • Using and supporting Windows 11, Office365 Products, Microsoft Teams, iOS devices
  • Experience in ServiceNow
  • Accessing/Analyzing Data in PowerBI
  • Mac Hardware/OS, PC Hardware/OS
  • Video Conferencing hardware
  • Townhall/Event Production
  • Dell/Mac
  • iPhone/iPad

Compensation and Benefits
The salary range estimated for this position based in Massachusetts is $91,700.00-$122,200.00.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
  • A choice of national medical and dental plans, and a national vision plan, including health incentive programs
  • Employee assistance and family support programs, including commuter benefits and tuition reimbursement
  • At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
  • Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
  • Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount


For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

About Thermo Fisher Scientific

Thermo Fisher Scientific Careers

Join the vibrant team at Thermo Fisher Scientific, a global leader in serving science and making the world healthier, cleaner, and safer. With a workforce of over 75,000 professionals, Thermo Fisher Scientific offers unparalleled job opportunities and a culture of innovation that propels your career to new heights. Work You’ll Do At Thermo Fisher Scientific, you will be part of a team that is dedicated to enabling our customers to make the world healthier. Whether you are involved in the development of life-saving drugs or innovative environmental solutions, your work will have a profound impact on society. Our commitment to leadership in the industry is unwavering. With Thermo Fisher Scientific, you will lead projects that set standards in scientific inquiry and market leadership. You will work at the intersection of science, technology, and industry expertise, driving digital innovation in every aspect of our business. Join our diverse team of professionals and engage in roles that span across various functions and disciplines. From research and development to marketing and sales, the breadth of job opportunities available means that you can find the perfect match for your skills and passions. Innovative Work As part of our team, you will have access to cutting-edge tools and technologies that foster creativity and innovation. Thermo Fisher Scientific is home to a dynamic range of career paths, all designed to challenge you and help you grow as a professional. Our employment philosophy emphasizes diversity and inclusivity, ensuring that all team members have the opportunity to thrive. We believe in nurturing talent through robust training programs, leadership development, and opportunities for career advancement. Be Part of a Great Team Working at Thermo Fisher Scientific means being part of a global network of enthusiastic, talented, and ambitious individuals. Our culture is built on collaboration, where each member’s unique skills and perspectives are valued. You will enjoy benefits that support both your professional growth and personal well-being. Future-Proof Your Career Embark on a journey of growth and continuous learning with Thermo Fisher Scientific. We offer a variety of training and development programs that cater to your interests and career goals. From internships for budding scientists to leadership training for aspiring executives, our programs are designed to equip you with the skills needed for a successful and fulfilling career. Explore Discover how our commitment to innovation leads to advancements in health and science: [Read More] Learn about our leadership in environmental sustainability and how you can contribute: [Read More] The Thermo Fisher Scientific Difference Our global presence and commitment to innovation mean that your work extends beyond borders and makes a tangible impact worldwide. The collaboration between our teams drives our leadership in the scientific community and contributes to a culture that embraces diversity and fosters professional growth. Stay Connected Join Our Team Search open positions that match your skills and interest. We are always on the lookout for passionate, curious, and driven team players. Explore our job opportunities and find out how you can contribute to our meaningful work. SEARCH THERMO FISHER SCIENTIFIC JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at Thermo Fisher Scientific.
Learn more about Thermo Fisher Scientific
Size
130,000 employees
Market Cap
$213.3 billion
Industry
Pharmaceuticals & Biotech
Net Income
$6.3 billion
Founded
1956
5 Year Trend
+16.5%
Revenue
$32.2 billion
NASDAQ
TMO
* Ladders Estimates

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