We are seeking an experienced Executive IT Support Analyst to provide premium, white-glove technical support to senior executives, Board of Directors members, and Executive Assistants. This highly visible role requires a polished professional who delivers exceptional, personalized IT service while building trusted relationships with key stakeholders. The ideal candidate is proactive, highly organized, and committed to ensuring a seamless technology experience for executive leadership.

Key Responsibilities

Executive Support

• Provide dedicated, high-touch IT support for executives and Executive Assistants.
• Deliver prompt, discreet, and professional technical assistance both onsite and remotely.
• Anticipate executive technology needs and proactively prevent issues before they arise.
• Support a wide range of endpoints, including laptops, mobile devices, and collaboration tools.

AV & Meeting Room Support

• Manage and support executive conference rooms and audiovisual (AV) environments.
• Ensure meeting spaces are fully operational, including video conferencing platforms such as Microsoft Teams and Zoom.
• Provide real-time support for high-profile meetings, leadership events, and Board sessions.
• Coordinate and execute AV setup for executive presentations and events.

Relationship Management & Communication

• Build strong, trusted relationships with executive stakeholders.
• Communicate with professionalism, confidence, and clarity across all levels of the organization.
• Serve as a liaison between executives and broader IT teams to ensure seamless service delivery.
• Maintain the highest level of confidentiality and professionalism at all times.

Required Qualifications

• 5+ years of IT support experience, including direct support for senior leadership, executives, or VIP users.
• Strong technical knowledge of: 
  • Windows 11 and Dell computers
  • Mobile device management (iOS and Android)
  • Microsoft 365, including Teams, Outlook, and collaboration tools
• Hands-on experience supporting integrated AV systems and conferencing technologies.
• Exceptional interpersonal, customer service, and communication skills.
• Strong organizational skills with attention to detail and follow-through.
• Ability to provide off-hours support, including evenings and weekends, as needed.
• Ability to travel up to 10% of the time, primarily within Eastern Massachusetts.

Preferred Qualifications

• Experience working in high-pressure, fast-paced environments.
• Experience delivering executive-level or VIP support.
• Relevant IT certifications such as CompTIA A+, Network+, Microsoft certifications, or equivalent.

Benefits & Culture 

Our goal is to offer our colleagues the most generous benefits package possible. We provide a comprehensive suite of benefits designed to support your health, financial security, and overall, well being. Benefits include: competitive compensation with performance based incentive awards, health and dental insurance, a 401(k) and DC retirement plan, LTD and life insurance, paid vacation, day care reimbursement, tuition assistance for undergraduate and graduate programs, an award winning wellness program, and much more!