Hotel Name: M Social Sunnyvale
Location: Onsite - Sunnyvale, CA
Salary Range: $110,000 - $115,000
About the RoleAs our
Executive Housekeeper, you will lead all housekeeping and laundry operations, creating a clean, safe, and welcoming environment while driving operational excellence, financial performance, and team engagement.
This role is ideal for a hospitality leader who combines a passion for service with strong operational and people leadership skills and is committed to delivering exceptional guest experiences.
Your Impact - Executive LeadershipYou will shape the culture, standards, and performance of the Housekeeping department. Through strong leadership and operational expertise, you will develop talent, drive efficiencies, and create an environment where cleanliness, service, and attention to detail define the guest experience.
Your leadership will bring our values to life by fostering a culture of accountability, innovation, and excellence.
What You'll Be DoingLeadership & Ownership- Lead and oversee all housekeeping and laundry operations
- Establish and maintain department standards aligned with the M Social brand
- Build and sustain a high-performing and engaged team culture
- Foster accountability, collaboration, and continuous improvement
Operations & Execution- Ensure guestrooms, public areas, laundry, and back-of-house spaces meet quality standards
- Maintain cleanliness, safety, and brand presentation throughout the property
- Monitor productivity and staffing levels to maximize efficiency
- Manage inventories, linen controls, and supply costs
- Identify opportunities to improve operations and guest satisfaction
- Deliver consistent, high-quality results in a fast-paced environment
Guest Experience- Deliver exceptional service rooted in a passion for hospitality
- Respond promptly and effectively to guest concerns and service recovery opportunities
- Maintain the highest standards of cleanliness and presentation
- Create memorable experiences through attention to detail and service excellence
Team Collaboration- Partner closely with Front Office, Engineering, Food & Beverage, and Operations teams
- Communicate effectively and contribute to a positive and collaborative work environment
- Support a culture of respect, accountability, and excellence
People Leadership- Recruit, coach, develop, and inspire employees
- Provide feedback, direction, and recognition to drive engagement and growth
- Foster a culture of continuous learning and professional development
- Develop succession plans and strengthen leadership bench strength
Financial & Business Performance- Manage departmental budgets, forecasting, labor productivity, and expense controls
- Monitor inventory levels and purchasing practices
- Drive efficiencies while maintaining quality and guest satisfaction
- Analyze departmental performance and implement continuous improvement initiatives
Compliance & Standards- Ensure compliance with company policies, OSHA standards, and safety procedures
- Maintain knowledge of housekeeping best practices and brand standards
- Ensure proper training and compliance with chemical handling and safety procedures
- Uphold a culture of accountability and operational excellence
Requirements- Passion for hospitality and delivering exceptional service
- Strong communication and interpersonal skills
- Ability to thrive in a fast-paced environment
- Solutions-oriented mindset with strong attention to detail
- Flexibility to work varied schedules, including evenings, weekends, and holidays
Leadership Requirements- Proven leadership experience in hotel housekeeping operations
- Ability to drive accountability, engagement, and operational excellence
- Strong decision-making and problem-solving capabilities
- Experience managing departmental budgets, labor productivity, and expense controls
- Demonstrated ability to lead through change and operational growth
Technical / Role-Specific Requirements- Strong knowledge of housekeeping operations, laundry operations, and room inspection standards
- Experience managing room attendants, public area attendants, laundry teams, and supervisors
- Knowledge of inventory management, linen controls, and supply ordering
- Understanding of OSHA standards, chemical safety, and housekeeping best practices
- Experience with hotel property management systems and housekeeping technologies
- Experience in budgeting, forecasting, and labor management
Education- High school diploma or equivalent required
- Equivalent combination of education and relevant experience will be considered
BenefitsAt Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success:
- Medical, Dental & Vision Insurance
- Company-paid Life and AD&D Insurance
- Short-Term and Long-Term Disability Coverage
- 401(k) Retirement Plan with Company Match (where applicable)
- Paid Time Off & Paid Holidays
- Hotel Room Discounts across our global portfolio
- Employee Assistance Program (EAP)
Benefits eligibility and offerings are subject to plan terms and company policy.
