Orlando Regional Healthcare

Executive Healthcare Liaison-Executive Health Program-Orlando

Orlando Regional Healthcare • $80K — $95K *
Orlando, FL 32828In-Person
Healthcare
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in healthcare, business, communications, or related field preferred; equivalent experience may substitute.
  • 4+ years of experience in hospital systems, private practice networks, or academic medical centers required.
  • Understanding of EMR/EHR systems and healthcare operational workflows essential.
  • Familiarity with patient satisfaction metrics such as Press Ganey and HCAHPS.
  • Multilingual abilities are advantageous.

Responsibilities

  • Serve as the primary liaison for executive patients and VIP clients to coordinate high-quality care.
  • Work with physicians and clinical teams to ensure timely access to care and resolve complex issues.
  • Act as a representative of executive leadership to improve service delivery and support communication efforts.
  • Identify opportunities to enhance patient satisfaction for high-profile populations.
  • Participate in business development and community engagement initiatives aligning with organizational goals.
  • Monitor service metrics and patient feedback to inform process improvements.
  • Coordinate with marketing teams to support outreach and brand presence.

Benefits

  • Work-life balance with Monday to Friday, 8am-5pm hours.
  • Opportunity to collaborate with executive leadership and high-profile clients.
  • Engagement in strategic planning and community-focused initiatives.
  • Multilingual environment that may enhance communication with diverse patient populations.
Full Job Description
Position Summary

Orlando Health Physician Associates-Executive Health Program

The Executive Healthcare Liaison serves as a strategic partner and point of contact between executive leadership, clinical teams, and high-profile patients, facilitates exceptional patient experiences and ensures seamless coordination across departments. This role manages executive-level relationships, enhances patient satisfaction, and supports healthcare business development initiatives.

The address is 1222 South Orange Avenue, 5th floor, Orlando, FL 32806

The hours are Monday - Friday, 8am-5pm

Responsibilities

What you will do
  • Serves as the primary liaison for executive patients, VIP clients, and referring providers to coordinate personalized, high-quality care experiences.
  • Works closely with physicians, clinical teams, and administrative staff to ensure timely access to care and resolve complex issues.
  • Acts as a representative of executive leadership to reinforce organizational values, improve service delivery, and support communication efforts.
  • Proactively identifies opportunities to enhance patient experience and satisfaction for high-profile populations.
  • Participates in business development, strategic planning, and community engagement initiatives that align with the organization's goals.
  • Monitors and tracks service metrics, patient feedback, and trends to inform process improvement efforts.
  • Coordinates with marketing and communications teams to support outreach, branding, and community presence.
  • Maintains strict confidentiality and professionalism in all interactions and ensures compliance with HIPAA and healthcare regulations.
  • Oversees the collection of data, including billing charges.
  • Manages and expedites the scheduling of all appointments and testing for executives at Orlando Health.
  • Obtains and sends the executive's medical records to the appropriate location.
  • Provides reliable accessibility to the executive, ensuring timely support and responsiveness to all needs.
  • Stays in direct contact with providers regarding the executive, ensuring proper communication about questions or follow-up visits.
  • Researches and determines the best and most expeditious way for the executive to be seen at any Orlando Health or non-Orlando Health specialty.
  • Assists executive's immediate family members and front office staff with clinical specialist appointments, as needed.
  • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
  • Maintains compliance with all Orlando Health policies and procedures.
  • Performs all other duties assigned.
  • Collaborates routinely with Orlando Health Cardiology and other specialty teams.

Qualifications

Qualifications
  • Preferred fields of study include healthcare, business, communications, or a related field
  • or equivalent and four (4) years of directly related work experience may substitute for the bachelor's degree (in addition to the requirements listed in the experience section)
  • Experience in hospital systems, private practice networks, or academic medical centers
  • Knowledge of EMR/HER systems and healthcare operational workflows
  • Familiarity with patient satisfaction metrics (e.g. Press Ganey, HCAHPS)
  • Multilingual abilities are a plus

About Orlando Regional Healthcare

Orlando Health is a not-for-profit healthcare organization with multiple facilities in the Orlando, Florida area. The organization includes Orlando Regional Medical Center, Arnold Palmer Hospital for Children, Winnie Palmer Hospital for Women & Babies, Dr. P. Phillips Hospital, South Seminole Hospital, and Health Central Hospital. Orlando Health was founded in 1918 and is headquartered in Orlando, Florida. The organization provides a wide range of medical services, including cancer care, cardiology, emergency care, neurology, orthopedics, pediatrics, and women's health.
Learn more about Orlando Regional Healthcare
Size
20,000 employees
Industry
Healthcare
* Ladders Estimates

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