ServiceNow

Executive Experience Consultant

ServiceNow • $113K — $199K *
Santa Clara, CA 95051In-Person
Business Services
8 - 10 years of experience
2 weeks ago
Job Overview by Ladders

Qualifications

  • 8+ years in high-impact executive engagements or strategic programs.
  • Strong influence across all organizational levels including C-suite and cross-functional teams.
  • Exceptional communication and storytelling skills with an executive presence.
  • Proficient in program management with keen attention to detail.
  • Ability to navigate complexity and adapt in a fast-paced environment.
  • Customer-first mindset to transform challenges into opportunities.
  • Entrepreneurial spirit focused on innovation and customer delight.

Responsibilities

  • Design and execute high-stakes executive briefings that align with customer goals.
  • Inspire change from traditional models to facilitator-driven engagements.
  • Build strong relationships with C-level executives and cross-functional teams.
  • Develop industry-specific insights to enhance future briefings and narratives.
  • Anticipate challenges and adapt to evolving program standards.
  • Create compelling narratives that position ServiceNow as a strategic partner.
  • Mentor peers to uphold and enhance program excellence.

Benefits

  • 401(k) Plan with company match.
  • Flexible spending accounts for health expenses.
  • Employee Stock Purchase Plan (ESPP).
  • Matching donations for charitable contributions.
  • Flexible time away plan for work-life balance.
  • Family leave programs for supporting employees' needs.
Full Job Description
Job Description

The HQ Innovation Center is where the world's most influential executives come to reimagine the future. Here, Fortune 500 leaders sit shoulder-to-shoulder with ServiceNow executives and thought leaders to tackle their most pressing challenges and uncover transformational opportunities. We've redefined the executive experience: shifting from sales-led, transactional meetings to facilitator-led conversations, curated narratives, and interactive demos anchored in customer transformation goals. Every touchpoint-before, during, and after the visit-is designed to surprise, delight, and inspire.

We are seeking an Executive Experience Consultant to join our elite team. This is not a traditional program management role. You'll be at the center of a completely reimagined engagement strategy, where adaptability, influence, and trusted relationships are as critical as flawless execution.

What You'll Do:
  • Design & Orchestrate Executive Experiences: Lead the end-to-end design and execution of high-stakes executive briefings, ensuring every engagement exceeds expectations and aligns to customer transformation goals.
  • Influence & Inspire Change: Help shift organizational mindsets from legacy, slide-heavy briefings to an innovation-led, facilitator-driven model. Inspire enthusiasm and drive adoption of new strategies among both tenured and new stakeholders.
  • Build Trust Across the Organization: Forge strong relationships with sales leaders, C-level executives, product evangelists, and cross-functional teams. Serve as a trusted advisor who balances the needs of customers with ServiceNow's strategic priorities.
  • Industry-Aligned Advisory: Specialize in an assigned industry, developing a deep understanding of sector-specific challenges and opportunities. Synthesize insights from engagements to shape future briefings, strengthen narratives, and position ServiceNow as a trusted advisor to industry leaders.
  • Navigate Complexity & Ambiguity: Thrive in a fast-paced, evolving environment where program standards are still being defined. Anticipate challenges, proactively address risks, and adapt seamlessly as priorities shift.
  • Elevate Customer-Centric Storytelling: Translate customer transformation goals into compelling narratives and immersive demonstrations that position ServiceNow as a strategic partner-not a vendor.
  • Champion Program Excellence: Uphold and evolve program standards, mentoring peers and partners to deliver world-class engagements that differentiate ServiceNow from competitors.


Qualifications

What We're Looking For:
  • 8+ years of experience designing and delivering high-impact executive engagements or similar strategic programs.
  • Proven ability to influence stakeholders at all levels-including sales teams, senior executives, and cross-functional partners.
  • Exceptional communication, facilitation, and storytelling skills, with executive presence that builds trust and credibility.
  • Strong program and project management capabilities, with attention to detail and a commitment to excellence.
  • Comfort navigating complexity, ambiguity, and rapid change, while keeping teams aligned and motivated.
  • A consultative, customer-first mindset and the ability to translate business challenges into opportunities for transformation.
  • Entrepreneurial drive to continuously improve and "wow" customers in innovative, unexpected ways.


Nice to Have (but not required):
  • Familiarity with Microsoft Office 365 for collaboration and content development.
  • Experience using BriefingSource for briefing and engagement management.
  • Exposure to PowerBI or other analytics tools to surface insights and guide customer narratives.
  • Background in sales, customer experience and/or professional services, bringing perspective on how executive engagements accelerate business outcomes.


For positions in this location, we offer a base pay of $113,700 - $199,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

Keep Up to Date

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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