PurposeTo direct the day-to-day function of the community in accordance with current federal, state and local standards governing long-term care facilities to ensure that the highest degree of quality care can be provided to the residents at all times.
Essential FunctionsAdministrative Functions- Create and maintain an atmosphere of warmth and personal interest, ensuring a positive, calm environment throughout the community
- Ensure that each resident receives the necessary care and medical and psychological services to attain and maintain the highest possible mental and physical functional status
- Plan, develop, organize, implement, evaluate, maintain, monitor, supervise and direct all community departments and overall operations, including programs, activities, policies and procedures and implement changes as necessary
- Assist department directors in developing and using community policies and procedures and establish rapport among all departments
- Interpret and ensure compliance with all community policies and procedures by all employees, residents, families, visitors, government agencies and the general public
- Represent the community at and participate in company meetings and contacts with the community's owner(s), the medical community, outside support agencies, ancillary providers and private and governmental agencies
- Plan, develop and maintain an ongoing quality assurance action to correct deficiencies; and, implement and maintain effective marketing and public relations programs
Personnel Functions and Duties- Recruit, interview, hire and maintain competent personnel to supervise and direct the activities of the departments
- Supervise and direct department directors in recruiting, interviewing, hiring, counseling, disciplining and terminating personnel to maintain and ensure an adequate staff of qualified personnel at all times
- Maintain and implement job descriptions and performance evaluations for all staff positions
- Supervise and direct department directors in scheduling department work hours
- Maintain proper documentation's and records on all personnel in accordance with applicable regulations
- Delegate administrative authority, responsibility and accountability to the personnel as deemed necessary to ensure performance of all assigned staff positions
Budget, Planning and Inventory Functions- Review and interpret monthly financial statements and provide information to the community's management company
- Assist in the establishment and maintenance of adequate accounting systems and provide information to the community's management company
- Assist in the establishment and maintenance of adequate accounting systems
- Keep abreast of economic conditions and situations and make adjustments as necessary
- Prepare annual operating budgets
- Allocate sufficient resources to maintain community programs and activities and submit to the company for approval
- Establish, maintain and ensure adequate financial records and cost reports and submit to appropriate government agencies as required
- Approve and authorize the purchase of food, equipment and supplies to ensure adequate quantities are available to meet the day-to-day operational needs of the community and its residents and to ensure a clean and safe environment for the residents
Sales and Marketing- Functions as the Sales Leader of the community and manages all sales functions
- Actively involved in the Move-in process including family meetings and contract execution
- Manages and performs the external business development process
- Manages relationships with key referral sources
- Ability to Operate and navigate the lead base system
- Proactively and strategically addresses open inventory
- Conducts tours and presentations in the absence of the Sales Director
- Conducts weekly Sales and Marketing meeting
- Conducts weekly "Retention/Risk" meeting
- Develop and Implement Marketing Plan and update quarterly
- Insures all available units are in "show ready" condition
- Performs all other applicable duties of the Sales Director in their absence
Other Functions and Duties- Participate in the community's Manager on Duty (MOD) program on assigned weekends
- Direct, serve on, attend and participate in various committees of the community
- Provide written and/or oral reports to the management company as necessary; and, evaluate and implement recommendations from the committees, the owner(s) and/or the management company
Safety and Sanitation Functions and Duties- Ensure that all personnel, residents and visitors follow established policies and procedures including safety regulations, fire protection and prevention policies, smoking regulations, infection control procedures and waste and disposal procedures
- Ensure that the community and surrounding grounds are maintained in good repair; review accident and incident reports and establish effective accident prevention programs and, ensure that all personnel attend and participate in Hazardous Communication and Bloodborne Pathogen training programs prior to reporting for work assignments
Staff Development Functions- Maintain professional competence and keep abreast of changes in the assisted living field through attendance and participation in continuing education programs, workshops, seminars and training programs
- Assist department directors in planning, developing, conducting and scheduling orientation, in-service training and other educational activities for personnel to ensure that current materials and programs are continuously provided
- Meet with department directors on a regular basis and encourage, conduct and participate in the in-service classes and supervisor level training programs
- And any other tasks, assignments, projects or requests as deemed by management
Qualifications- Must be at least 21 years of age
- Must be a Licensed Administrator (if required by state regulations) in good standing and/or meet all applicable federal and state license requirements
- Must have thorough knowledge of all applicable state regulations governing assisted living
- Must have satisfactory criminal background check in accordance with state requirements
- Must have satisfactory credit check
- Must have upper body strength adequate to bend, lift, shift, move, and/or assist in moving articles of more than twenty-five pounds
- Must be able to squat, reach, and stretch without distress. Must be able to tolerate extended periods walking, standing
- Completion of secondary education and at least two years of undergraduate studies
- Demonstrated leadership and supervisory skills
- Must read, write, speak and understand English
- Patience, tact, enthusiasm and positive attitude towards the elderly
