Executive Director, Patient Access & Support

Immatics NV

$300K — $330K *
Healthcare
11 - 15 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree required
  • 15+ years of experience in Patient Support or Market Access roles
  • Proven expertise in specialty and gene therapy patient support strategy
  • In-depth knowledge of patient access procedures and programs
  • Experience with patient support technologies and CRM systems
  • Ability to lead teams in a matrixed environment
  • Strong understanding of U.S. compliance regulations, including HIPAA

Responsibilities

  • Develop patient access and support strategies for cell and gene therapies
  • Build patient support programs to enhance therapy access
  • Establish scalable processes for commercial launch readiness
  • Foster collaboration across teams and external partners for coordinated patient journeys
  • Oversee operations related to patient navigation and financial assistance
  • Ensure operational alignment with commercialization goals during launches
  • Create metrics and improvement initiatives to assess program effectiveness

Benefits

  • Competitive Health, Dental, and Vision Insurance
  • Four weeks of upfront vacation annually
  • Twelve company-paid holidays
  • Seven days of sick leave
  • 100% employer-paid life insurance up to $100,000
  • Comprehensive short- and long-term disability coverage
  • 401(k) plan with generous company matching structure
  • Partially paid parental leave for eligible employees
  • Access to additional voluntary benefits including identity theft protection and pet insurance
Full Job Description
Role Overview

We are seeking an experienced and strategic Executive Director, Patient Access & Support to lead the design, launch, and execution of patient access and support programs for our emerging cell therapy portfolio.

Schedule: 8:00 AM - 5:00 PM; Monday to Friday
Reports to: Vice President, Global Market Access and Government Affairs
Location: Fully Remote

Salary Range: $300,000.00 - $330,000.00

Basic Qualifications:

  • Bachelor's degree


  • 15+ years of progressive experience across Patient Support, Market Access, Trade, or related commercialization functions


  • Proven experience leading Patient Support strategy and execution for specialty, rare disease, cell and/or gene therapy product launches


  • Deep understanding of the patient access ecosystem, including hub services, field reimbursement, prior authorization, copay, and patient assistance programs


  • Experience evaluating, implementing, and optimizing patient support technologies, including CRM and case management systems


  • Demonstrated ability to lead cross-functional teams and drive results in matrixed organizations.


  • Strong understanding of compliance requirements, including HIPAA, Anti-Kickback Statute, and applicable U.S. regulations


  • Exceptional communication skills with the ability to engage stakeholders ranging from patients and providers to executive leadership


Preferred Qualifications:

  • Advanced degree (MBA, MPH, or equivalent preferred)


In this role you will:

  • Develop and execute the patient access and support strategy for Immatics' cell and gene therapy portfolio.


  • Build and lead patient support programs that facilitate timely therapy access and deliver an exceptional patient and provider experience.


  • Establish scalable operating models, processes, and capabilities to support commercial launch readiness.


  • Lead cross-functional collaboration across internal stakeholders and external partners to ensure seamless patient journey coordination.


  • Oversee patient navigation, reimbursement support, financial assistance, and access-related operations.


  • Drive launch planning and execution, ensuring operational readiness and alignment with commercialization objectives.


  • Develop performance metrics, governance structures, and continuous improvement initiatives to measure program effectiveness and patient outcomes.


  • Serve as a key strategic advisor and leader within the broader Market Access organization.


Qualified candidates will participate in a structured interview process, which includes:

  • An initial recruiter phone screen (conducted via video)


  • A recruiter-facilitated introduction and interview with the hiring leader and key stakeholders (via video)


  • A final-stage interview, which may include an in-person meeting at our U.S. Headquarters in Houston, TX


What do we offer?

At Immatics, we believe in investing in our team's health, safety and well-being. Here's what you can expect if you join Immatics

Comprehensive Benefits:

  • Competitive rates for Health, Dental, and Vision Insurance


  • 4 weeks of vacation, granted up front each year and prorated for first and last year of employment.


  • 12 company paid holidays


  • 7 days of sick time


  • 100% employer-paid life insurance up to at 1x annual salary, up to one hundred thousand dollars


  • 100% employer-paid short- and long-Term disability coverage


  • 401(k) with immediate eligibility and company match...


  • The company will match 100% of your contributions up to 3% of your base salary for the first two years of employment, 4% for years 2-3 of employment, and up to 5% of your salary from the fourth year onward of continued employment.


  • Partially paid parental leave for eligible employees.


  • Additional voluntary employee-paid benefits and services, including accident, hospital indemnity, and critical illness insurance, as well as identity theft protection and pet insurance.

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