Job Description

The Role:

The Executive Director PACE Operations leads assigned PACE ministries of the PACE Service Line, overseeing operations of at least 7 (seven) ministries operating in several distinct markets, with a minimum of $175m in gross revenue per year. In this capacity, the Executive Director will lead multiple, diverse and distinct PACE ministries and services, and will be responsible for developing and implementing key strategic priorities for the PACE Service Line, including growth, strategic partnerships, innovative/specialized programs and services, overall financial performance, service and clinical quality, regulatory compliance and caregiver experience.

Leadership emphasis is on delivery of mission-focused, high-quality care and services to participants, management of a complex budget in a managed care environment, advancement of diversity, equity and inclusion in the work environment and promotion of health equity in our communities.

The success of this position will be measured by the degree to which the PACE programs achieve and exceed the operating commitments and key performance indicators of PHCC including the appropriate service line and ministry metrics for Mission Centered, Service Oriented, Person Centered, Quality Focused and Financially Responsible.

Major Challenges

1. Effectively manage across multiple sites a complex, multi-dimensional program within allocated resources.
2. Continual improvement of the inter-disciplinary teams functioning for improved service and utilization management.
3. Successful recruitment of all health-related disciplines to effectively staff the care teams.
4. Create a dynamic vision for PACE Operations that engages core leaders and caregivers.

What You'll Do:

• Leads assigned ministries of PACE Service Line, for successful achievement of PACE Operations and Key Performance Indicators ensuring that quality integrated services are provided across multiple distinct markets.
• Leads 7 or more distinct ministries with unique cultures, markets, community relationships, and operations, and a combined gross annual revenue of greater than $175M.
• Develops and implements systems for the achievement of all quality, service delivery, utilization and financial targets established for the PACE Service Line. Ensures systems are in place for timely and accurate reporting to meet all organizational requirements related to quality, safety, DEI, care management, compliance, and finance.
• Develops and implements key strategic priorities, including, but not limited to, system restructure, organizational development and redesign, operational integration across multiple ministries, and strategic growth in unique and under-served markets that have been identified as strategic growth opportunities by PACE executive leadership.
• Develops and implements systems to achieve Service Excellence to participants, families, caregivers and community-based partners and contracted providers.
• Responsible for staying abreast of all legislative and regulatory issues affecting PACE and related programs. Establishes liaisons with local and state industry representatives to further the understanding of PACE. Maintains relationship with CMS and State Medicaid/Department of Aging and Health and Social Services.
• Develops and implements both financial and clinical strategies and operations consistent with the strategic goals, mission and values of the PACE Service Line, HCC and the Health System.
• Develops and implements strategies for operating systems designed to support growth and alignment with related elements of the clinical continuum of care, including but not limited to PACE and other community-based services.
• Responsible for ensuring that quality, comprehensive services are provided within the scope and intent of the PACE model of care per regulatory and licensing standards.
• Manages assigned core leaders and shared service functions in accordance with PHS mission, values and policies; builds high-functioning teams with highly engaged leaders delivering best in class participant experience and outcomes, including the best geriatric clinical practices available for the frail elderly population; leads coordinated cross-ministry work to ensure financial performance, and assumes advocacy role in public and community relations activities related to improving access to PACE for all eligible beneficiaries.
• Spiritually Grounded: Expresses a fit between the Providence Mission and Core Values and who she or he is as a person. Expresses a belief that his or her role is part of a personal calling to serve.
• Mission and Values Integration: Understands and can explain the Providence Mission and Core Values. Ensures that the heritage of the sponsoring religious community is told in the organization. Teaches the connection between the Core Values and what happens in the workplace and the marketplace. Demonstrates the Providence Core Values in good and bad times.
• Care for Poor and Vulnerable Persons: Finds creative ways to respond to the needs of the under-served and ensure that poor and vulnerable persons receive care. Advocates for systemic change in society on behalf of poor and vulnerable persons.
• Results Oriented: Can be counted on to exceed goals successfully. Is action oriented and full of energy for the challenges facing the ministries. Spends time and the time of others on what is important. Eliminates roadblocks and can quickly sense what will help or hinder accomplishing a goal. Not afraid to try a new approach without being totally sure of the outcome.
• Managerial Courage: Doesn't hold back anything that needs to be said. Provides current, direct, complete, and actionable positive and corrective feedback to others. Lets people know where they stand. Faces up to people problems quickly and directly. Is not afraid to take negative action when necessary.
• Humor: Has a positive and constructive sense of humor. Can laugh easily at herself/himself and with others. Is appropriately funny and can use humor to ease tension.
• Integrity and Trust: Is seen as a direct, truthful individual. Can present the unvarnished truth in an appropriate and helpful manner. Never misrepresents herself/himself for personal gain. Keeps confidences and admits mistakes.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Develops a deep understanding of participant perspectives and needs. Gets first-hand participant information and uses it for improvements in program design and services. Acts with participants in mind. Works effectively to establish and maintain a trusting relationship with participants and their representatives/caregivers.
• Informing: Provides the information people need to know to do their jobs and to feel good about being a member of the team. Provides individuals the information they need to make accurate decisions. Is timely with information.
• Conflict Management: Steps up to conflicts, seeing them as opportunities. Will stand up and be counted, willing to be the only champion for an idea or position. Good at focused listening; can hammer out tough agreements and settle disputes equitably. Can find common ground and get cooperation with minimum discord.
• Managing Diversity: Manages all caregivers equitably and inclusively. Deals effectively with all races, nationalities, ages, cultures, disabilities, gender and sexual orientation. Creates a work environment that optimizes the ability of diverse groups of people to work together.
• Building Effective Teams: Forms and develops high performance teams. Creates high morale and spirit in his/her team. Shares wins and successes. Defines success in terms of the whole team. Fosters open and direct communication by encouraging dialogue and supporting oppositional thinking when dealing with complex issues.
• Developing Direct Reports: Provides challenging and stretching tasks and assignments. Is aware of each person's career goals. Works with direct reports to develop compelling development plans and executes those plans. Is a people builder.
• Managing and Measuring Work: Clearly assigns responsibility and authority for tasks and decisions. Sets clear objectives and measures. Monitors process, progress, and results, and holds people accountable. Designs feedback loops and compliance safeguards into work processes.
• Timely Decision Making: Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure. Able to make a quick decision without sacrificing decision quality.
• Performance Improvement / Re-Engineering: Effective at producing the highest quality services which exceed the needs of internal and external customers. Reduces variation and errors. Is passionate about continuously improving outcomes. Is open to suggestions and experimentation when redesigning processes. Creates a learning environment that advances the ministries to National Best Practice achievement.
• Financial Stewardship: Understands the financial performance of the ministries and how they contribute to the Providence stewardship goals and objectives. Proactively sets clear direction to meet and exceed financial goals and objectives. Optimizes the use of financial resources to operate within budgetary controls.

What You'll Bring:

Education & Credentials

• Bachelor's Degree in Healthcare Administration or related field; or equivalent educ/experience.
• Master's Degree in Healthcare Administration or related field (preferred).
• Required upon hire: In Compliance with the Department of Human Services (DHS), criminal background check is required for this position, based on assigned duties. Fingerprinting may also be required.

Experience & Expertise

• 10 or more years of experience in health care, long term and/or case management services for the elderly.
• 5 years of Leadership experience in health care, long term and/or case management services for the elderly demonstrating progressive advancement of responsibilities and accountabilities.
• Experience in the PACE model (preferred).
• Experience in managed care environment (preferred).

Professional & Leadership Capabilities

• Demonstrated leadership ability in creating vision for areas of responsibility, motivating staff to participate in its achievement.
• Excellent organizational skills, including the ability to prioritize, set limits, make decisions and follow through with commitments.
• Demonstrated ability to collaborate with staff, managers and other key leaders to achieve goals and objectives of the organization.
• Demonstrated business knowledge and abilities including strategic planning, financial management, program development and program management.
• Demonstrated expertise in efficiently managing budgets, monitoring expenditures and determining resource allocation.
• Knowledge and demonstrated skill in the management of health care related programs for frail elderly.
• Skill in staff selection, retention, evaluation and supervision.
• Able to travel in a time efficient manner between sites as assigned.
• Ability to travel extensively in the near geographic area with periodic overnight travel.

Why Join Us?

• Transformational Leadership: Lead one of the largest multi-ministry PACE operations serving seniors across diverse markets and communities.
• Mission Impact: Help vulnerable older adults remain independent while receiving comprehensive, coordinated care rooted in dignity and compassion.
• Strategic Influence: Shape growth, innovation, operational integration, and future expansion of the PACE Service Line.
• People & Culture: Build high-performing teams while advancing caregiver engagement, diversity, equity, inclusion, and health equity.
• Stewardship & Excellence: Drive quality, financial performance, participant experience, and long-term sustainability across a complex managed care environment.

Ready to Shape the Future of Healthcare?

If you are a mission-driven executive with expertise in complex healthcare operations, population health, and services for older adults, we encourage you to apply.

The full pay range is listed in accordance with applicable law. Final compensation will be determined based on qualifications, experience, organizational compensation alignment, and the approved hiring department budget for the position. This position may also be eligible for incentive compensation and benefits.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applica