AdventHealth University

Executive Director, Operations

AdventHealth University$111K — $207K *
Healthcare
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of senior leadership experience with a focus on performance improvement and training.
  • Deep knowledge of medical practice operations, including recruitment and retention.
  • Strong communication and negotiation skills, able to convey complex information clearly.
  • Experience in financial administration and strategic planning within medical contexts.
  • Thorough understanding of healthcare legal issues and regulatory standards.
  • Proficiency in Microsoft Office and effective interpersonal communication.
  • Detail-oriented with strong organizational and multi-tasking capabilities.

Responsibilities

  • Manage operational and financial performance of service lines.
  • Supervise operational leadership across various service lines.
  • Lead system improvements to enhance patient experience and team engagement.
  • Develop processes to ensure operational excellence across all regions.
  • Strategically identify and evaluate new revenue opportunities.
  • Create and manage budgets for capital, expenses, and revenues.
  • Serve as the PSO Liaison, ensuring compliance with patient safety standards.

Benefits

  • Comprehensive healthcare coverage and wellness programs.
  • Opportunities for professional development and training.
  • Supportive team environment with a focus on employee engagement.
  • Flexible work-life balance policies.
  • Employee assistance program for mental health support.
Full Job Description
Schedule:

Full time

Shift:

Day (United States of America)

Address:

13100 FORT KING RD

City:

DADE CITY

State:

Florida

Postal Code:

33525

Job Description:

  • Manages strategic operational and financial performance of service lines.
  • Directly supervises the operational leadership in each of the service lines.
  • Leads teams to improve existing systems and develop new clinic systems to enhance patient experience, team engagement, and fiscal performance.
  • Develops systems and processes to ensure brand standards and operational excellence are consistent across all regions and service lines.
  • Strategically identifies and evaluates new revenue streams for the service line, providing research, business plans, pro formas, request for proposals, reports, observations, and recommendations.
  • Develops capital, expense, and revenue budgets as well as routine and new center expenditures.
  • If designated as the PSO Liaison, the incumbent will serve as the primary link between the assigned entity or entities, their affiliated providers, and one or more federally listed Patient Safety Organizations (PSOs), while ensuring compliance with the Patient Safety and Quality Improvement Act (PSQIA) by the assigned entity or entities and their staff.
  • The PSO Liaison will accurately define, implement, manage, and document all Patient Safety Evaluation System (PSES) processes in compliance with privacy, confidentiality, and security requirements established by organizational policies and federal regulations, while keeping leadership informed of PSES status and the level of engagement with the PSO(s) to improve patient safety and quality across the assigned entity or entities.
  • Perform other duties as assigned.

Knowledge, Skills, and Abilities:
  • Demonstrated effectiveness as a senior leader with a strong track record of performance improvement, leadership, training, and coaching. [Required]
  • Comprehensive knowledge and experience in practice acquisition, physician recruitment/retention, medical practice operations, and an understanding of facility operations and change management.. [Required]
  • Proven success in communication, negotiation, dialogue, and the ability to articulate complex information in understandable terms to all levels of staff. [Required]
  • Experience in medical practice financial administration, revenue cycle management, financial analysis, strategic planning, and problem-solving skills. [Required]
  • Thorough understanding of legal issues related to medical practices, compensation management, employment law, fraud/abuse rules, and appropriate implementation of applicable regulatory standards, rules, and guidelines. [Required]
  • Proficiency in establishing and maintaining effective working relationships with medical and administrative staff, patients, the public, and all stakeholders. [Required]
  • Skilled in planning, organizing, prioritizing work, delegating, achieving goals and objectives, and developing and maintaining strong provider relationships. [Required]
  • Excellent oral, written, and interpersonal communication skills, with proficiency in Microsoft Office Outlook, Word, Excel, Publisher, PowerPoint, and effective computer skills. [Required]
  • Ability to build and maintain effective and productive teams, manage change, solve practical problems, and interpret a variety of instructions. [Required]
  • Demonstrates a broad knowledge of healthcare administration, healthcare industry, acute-care hospital operations, finance, management, and strategic health service market research/analytics. [Required]
  • Professional decision-making, proposing recommendations on organizational culture development, executive-level presentation skills, and the ability to positively influence others. [Required]
  • Considerable knowledge of management principles, supervision, planning, budgeting, healthcare finance, personnel, and the ability to organize, delegate, and establish meaningful goals. [Required]
  • Detail-oriented with excellent planning/facilitation skills, the ability to multi-task, work independently, and think strategically to anticipate future consequences and trends. [Required]
  • Demonstrates the ability to work well with others using tact and diplomacy, and the capacity to relate to people in a manner that wins confidence and establishes support. [Required]

Education:
  • Bachelor's [Required]
  • Master's [Preferred]

Field of Study:
  • In healthcare or science-related field

Work Experience:
  • 6+ years of related experience [Required]
  • Experience leading multiple hospital departments, clinical ancillary or support department(s) [Preferred]

Additional Information:
  • An equivalent combination of education and relevant work experience may be considered in lieu of the stated degree:
  • Bachelor's degree AND 6+ years of related experience OR
  • Associate degree AND 8+ years of related experience OR
  • High School Diploma AND 10+ years of related experience

Licenses and Certifications:
  • Basic Life Support - CPR Cert (BLS) [Preferred]

Physical Requirements: (Please click the link below to view work requirements)
Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$111,800.00 - $207,979.20

About AdventHealth University

AdventHealth University is a private university in Orlando, Florida. It was founded in 1992 and is affiliated with the Seventh-day Adventist Church. The university offers undergraduate and graduate degree programs in various fields including nursing, radiography, and sonography. AdventHealth University is accredited by the Southern Association of Colleges and Schools Commission on Colleges.
Learn more about AdventHealth University
Size
1,000 employees
Industry

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