Position SummaryProvides executive leadership and strategic oversight for the planning, development, and management of telecommunications and network services across all Art Institute of Chicago facilities, ensuring robust and scalable connectivity for both the museum and school. This role will report to the VP of Information Services and will manage the Director of Network Services, the IT infrastructure engineer and the telecommunications technician
Responsibilities- Provides strategic and operational oversight of campus network, telecommunications, wireless, Internet, VPN, firewall, data center, server, and related infrastructure and services.
- Oversees the organization's Google Workspace environment and core network services, including DNS, DHCP, RADIUS, LDAP, SSO, and SSL certificate management.
- Partners with Information Security to ensure network infrastructure is secure, monitored, reliable, and resilient.
- Oversees campus data centers, equipment rooms, and associated electrical and mechanical infrastructure.
- Manages Internet, telecommunications, phone system, and related vendor relationships and contracts, including service levels, licensing, and emergency communications requirements.
- Develops and implements strategic plans for telecommunications and network services, including budgets, timelines, and progress reporting.
- Provides strategic oversight of structured low-voltage cabling infrastructure, including fiber and copper systems, and establishes institutional standards for physical infrastructure.
- Oversees cabling projects, including development of specifications and bid packages, vendor selection, contract administration, and coordination with architects, engineers, contractors, and internal stakeholders.
- Oversees outdoor wireless systems, electronic people-counting systems, and other specialized network infrastructure.
- Develops and manages operating and capital budgets for telecommunications and network services and expansion.
- Evaluates emerging technologies, service providers, and infrastructure needs and makes recommendations aligned with institutional priorities.
- Provides strategic leadership, direction, and development for the Telecommunications and Network Services teams.
- Communicates system status, policies, and service enhancements to the campus community and represents Information Services in institutional planning and capital projects.
- Performs other duties and participates in special projects as assigned.
Qualifications- Bachelor's degree in Engineering, Computer Science, Information Systems, or a related technical field preferred.
- 7+ years of progressively responsible experience in IT infrastructure, telecommunications, network services, or a related field, ideally in a higher education or nonprofit environment.
- Experience with structured cabling system design, standards, and best practices required.
- Experience with network routing, switching, and wireless technologies preferred.
- Experience with server hardware and Linux operating systems preferred.
- Experience with cybersecurity systems and practices, including monitoring, log aggregation, and incident response preferred.
- Experience with phone system administration, provisioning, and maintenance preferred.
- Experience with project management and communicating technical concepts to non-technical stakeholders required.
- Knowledge of network, telecommunications, and infrastructure technologies and best practices.
- Knowledge of electrical and mechanical systems supporting data centers and equipment rooms preferred.
- Strong leadership and communication skills.
- Strong project management, problem-solving, and organizational skills.
- Demonstrated commitment to high-quality customer service.
- Ability to communicate complex technical concepts effectively to technical and non-technical audiences.
Compensation & BenefitsPlease click on the links below to view our competitive, comprehensive benefits package:
- Hiring Range: $160,000 - $180,000
The expected hiring range is an estimated amount for positions based on the grade. Final offers are based on various factors, including skill set, experience, qualifications and other job-related reasons.
- Benefits
- PTO Overview
- Job Classification: Exempt
- Employment Category: Full Time Staff
- Grade Level: 12
If you are accessing this listing from a third party, not all links to salary and benefits information may work. Please visit our career page at saic/artic.edu/employment for complete informationApplication InstructionsPlease submit your resume and cover letter to be considered for this position.
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