Job Title: Executive Director
Location: Darien, CT
Employment Type: Full-Time
Salary Range: Competitive
Department: AdministrationSummary:The Executive Director is responsible for the day-to-day operations of the community and financial performance as well as the planning; development, implementation, evaluation and improvement of program services, management of staff and the delivery of high-quality service as determined by the residents and their families.
Essential Functions - Maintains ongoing compliance with appropriate local, state, federal, regulatory, and/or accrediting body standards. Ensures that the community is prepared for inspection by regulatory agencies through regular auditing and updating of community policies and procedures, medical records documentation, environmental standards, etc.
- Maintains monthly financial reports and provides explanation for variances while driving strong expense management.
- Oversees departmental budgets and provides guidance to department heads on how to meet budgetary guidelines.
- Ensures account receivables are collected on a timely basis.
- Optimizes all opportunities to generate revenue, including ancillary revenue.
- Actively promotes staff participation and involvement in day-to-day operations and decision making.
- Promotes team building through participation and/or leadership at regular staff meetings.
- Provides ongoing support, direction, supervision and feedback regarding job performance of all staff.
- Communicates with associates to ensure they are fully informed regarding any questions that might be asked by residents, families and prospective residents and families.
- Assists in recruitment of staff including interviews.
- Assists in recruitment process and assures that all employee files are created and maintained properly.
- Coordinates evaluation process, reviews all evaluations and completes evaluations for all department heads.
- Manages disciplinary process throughout community.
- Assures high-quality services needed and desired by residents.
- Ensures resident's rights are protected.
- Ensures staff, residents and families are education about residents' rights.
- Works with Sales and Resident Services in coordination of move-in process to ensure leases and resident service plans are coordinated and properly carried out.
- Responds to family, resident and associate requests in a timely manner.
- Acts as liaison between management, residents and families.
- Gathers competitive market analysis data and maintains a detailed competitor comparative analysis (including rates, apartment sizes, services, and amenities).
- Ensures use of YARDI within community is timely and accurate.
- Ensures that the building shows a positive first impression.
- Works with all Directors to resolve any community presentation issues
- Maintains or grows occupancy to maximum levels.
- Meets monthly sales targets, with any variances to be discussed with the Vice President of Operations.
- Works collaboratively with department heads to emphasize the team's role in sales and participation in the community marketing action plan and sales action plan.
Sales/Marketing- Professionally represents Maplewood Senior Living and its' communities in public settings.
- Works within local community promoting Maplewood Community.
- Functions as sales leader to achieve occupancy goals and targets
- Able to generate leads and close sales.
- Proven record of identifying and developing professional referral sources and driving sales results
Compliance & Safety- Enforces OSHA regulations and safety procedures
- Ensures full compliance with all laws and regulations related to the operation of an assisted living facility.
- Follows emergency procedures
- Understands the safety practices and procedures.
- Investigates and reviews all on-site injuries
Communication- Skilled in customer service and able to resolve concerns and conflicts in a professional and timely manner
- Ability to effectively present information on one-on-one and small group situations to customers, clients, and other associates of the organization
- Maintains open communication with Vice President of Operations and Home Office associates to ensure smooth operation of the community
- Communicates effectively with supervisor and other staff
- Advises supervisor of any community concerns or issues immediately
- Presents with a positive, engaging, and professional demeanor
Education/Experience/Licensure/Certification- Bachelor's degree or higher in health care administration, business, or a related field
- 3 to 5 years management experience and in overseeing/supervising employees
- Excellent customer service and public relations skills
- Experience working with seniors including those with memory care needs
- Experience in successfully operating and maintaining a customer focused environment in an Senior Living community or similar setting
