Job Description

• Serve as a strong advocate for resident safety and the ongoing advancement of quality care.
• Develop a high performing management team of highly engaged leaders who model Extendicare's values and provide exceptional care and service.
• Foster a positive culture and employee experience, driving an increase in overall employee engagement compared to the previous year.
• Attain high resident and family engagement as measured through Experience Survey Results, by safely caring for each person as we would our own family.
• Manage financial resources and meet/exceed targets.
• Ensure adherence with provincial legislation, organizational standards, policies and procedures.

Oversee all operations and expenditures related to funding streams, balancing funding envelopes and ensuring all accountabilities are met with respect to jurisdictional authorities and Extendicare policies/procedures.

Ensure home operates in accordance with budget and drives fiscal accountability within all leaders and departments.

Collaborate with multidisciplinary teams in our communities, regional and support teams to support the health and well-being of residents and team members, because we achieve more together.

Ensure all staff and resident safety and care practices adhere to relevant Provincial and Federal Acts and Regulations, including Collective Agreements and Extendicare policies and standards.

Take a hands-on approach to supporting managers, front-line employees, residents, and families through their day-to-day priorities, building capacity in the team and leading by example.

Establish a culture which enables managers and employees to perform their best, respect the Resident Bill of Rights/Commitment to Residents and deliver quality care in compliance with policies, procedures and regulatory requirements.

Deliver an exceptional employee experience which aims to build high performing teams through ongoing focus on talent development, ongoing education and succession planning.

Ensure the success of Quality Improvement Programs and initiatives because we are relentless in our efforts to improve.

In consultation with the leadership team, develop home-level strategies that enhance resident care and support the broader Extendicare goals.

Through employing the customer service mindset, accept and respond to feedback (concerns, recognition or suggestions) from residents, families, vendors and team members with acknowledgement and empathy.

Uphold and promote the organization’s Mission, Vision and Values and philosophy regarding ethics, morality, and integrity.

• A university degree in Health, Gerontology, Business, Marketing or Social Services.
• LTC Administrator Certification (where applicable).
• Minimum of five (5) years’ relevant health management experience including budgeting, operating statement analysis, labour relations and a thorough awareness of applicable legislation governing LTC operations.
• Demonstrated ability to lead and engage a sizeable multidisciplinary team in a unionized environment.
• Working understanding of business planning processes and utilization of Key Performance Indicators (KPI) to drive business success and achievement of strategies.
• Experience in risk management activities and demonstrated knowledge of continuous quality improvement processes.
• Passion to promote a person-centered care philosophy and work with seniors.
• Must provide a complete and current (within six months) Vulnerable Sector Check (including a Criminal Background Check) or be willing to obtain one.

• Financial Acumen
• Industry/Regulatory Knowledge
• Business Acumen
• Relationship Management
• People Management
• Customer Service
• Change Management

Understands the organization’s strategy and sets priorities to make it happen.

Takes ownership and holds themselves and others responsible for delivering high-quality, timely, and cost-effective results.

Inspires a collaborative team environment and works effectively with others with the ability to influence.

Actively listens, seeking to understand all perspectives and communicates with respect.

Recognizes and takes ownership to resolve issues outside of clear role mandate.

Builds the capability of individuals and teams through continuous feedback, coaching, and a commitment to learning and development.

Uses data to identify and measure performance and develop solutions to motivate improvement.

At Extendicare, we believe that working as a team creates an environment that allows us to reach our potential. We value each employee, encourage equal opportunity for growth and recognize achievement.

As a valued member of our team, you can expect:

• Continuous mentorship, support for life-long learning and growth opportunities.
• Opportunities for advancement and career growth within the organization.
• A rewarding and meaningful work experience where you can enrich your life and the lives of others through your work.
• Employee Family Assistance Program.
• Robust benefits package.