JP Morgan Chase & Co.

Executive Director — AEP Applicant Services

JP Morgan Chase & Co. • $120K — $150K *
Wilmington, DE 19803In-Person
Business Services
8 - 10 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 8+ years in product management or related fields
  • Deep understanding of product development life cycle and data analytics
  • Proven change management and stakeholder engagement skills
  • Comprehensive knowledge of applicant lifecycle and risk controls
  • Established industry relationships and market understanding
  • Strong analytical and problem-solving abilities
  • Exceptional communication and presentation skills
  • Skills in team management and regulatory environments

Responsibilities

  • Oversee product roadmap, vision, and execution
  • Lead product life cycle management from planning to development
  • Coach product team on best practices and methodologies
  • Own product performance and drive enhancements
  • Monitor market trends and conduct competitive analysis
  • Lead modernization and strategic growth of applicant services
  • Cultivate relationships with partners for seamless applicant experiences

Benefits

  • Opportunity to shape strategic direction and innovation in product development
  • Collaborative work culture fostering creativity and idea sharing
  • Professional growth through mentoring and coaching opportunities
  • Exposure to advanced technologies including AI/GenAI
  • Participation in cross-functional teams and projects
  • Impactful role in improving applicant services and experiences
Full Job Description
JOB DESCRIPTION
Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence.
As a Product Director in Digital Acquisitions and Enablement Platform organization, you will lead the Applicant Onboarding product area, owning strategy, roadmap, and execution to modernize and scale end-to-end applicant services. You will drive innovation that improves applicant outcomes, increases operational efficiency, and strengthens risk and controls—while advancing a self-service, platform-first model that enables Lines of Business to launch and evolve onboarding experiences faster and more safely.

This role requires a product leader who combines deep technical credibility (including strong AI/GenAI literacy) with executive-level communication skills to engage confidently with Lines of Business product customers, operations, technology, and control partners.

 

Job responsibilities
  • Oversees the product roadmap, vision, development, execution, risk management, and business growth targets
  • Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth
  • Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives
  • Owns product performance and is accountable for investing in enhancements to achieve business objectives
  • Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation
  • Lead the modernization, growth, and maintenance of applicant services strategies, ensuring alignment with organizational standards and priorities.
  • Establish strong relationships with partners and providers to ensure seamless applicant experiences and represent applicant services in interactions with local regulators.
  • Coordinate across Operations, Client Service, and Technology to align service development with overall market strategy, while partnering with Compliance to adhere to regulatory frameworks.
  • Maintain a strong focus on risk and controls, ensuring issues are identified, escalated, and managed effectively and transparently.
  • Plan and deliver innovative information to applicants efficiently in various formats, contributing to documentation related to applicant services.
  • Demonstrate principled leadership in aspects of culture and conduct, articulating the organization's competitive proposition and key differentiators.
Required qualifications, capabilities, and skills
  • 8+ years of experience or equivalent expertise delivering products, projects, or technology applications
  • Extensive knowledge of the product development life cycle, technical design, and data analytics
  • Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
  • Experience driving change within organizations and managing stakeholders across multiple functions
  • Comprehensive knowledge of the applicant lifecycle and solid understanding of business processes and risk controls.
  • In-depth understanding of market participants, client requirements, and market practices, demonstrated through established relationships and previous achievements.
  • Proven track record in delivering and managing change effectively, with strong analytical, problem-solving, and process re-engineering skills.
  • Exceptional communication and presentation skills, with the ability to convey clear, concise messages and leverage the broader organization to achieve objectives.
  • Excellent organizational and time management skills, with the ability to manage and prioritize multiple tasks across different time horizons while meeting deadlines.
  • Proven ability to manage teams both directly and through dotted-line relationships, as well as across support areas to achieve overall objectives, with a strong understanding of the regulatory environment and its impact on applicant services.
Preferred qualifications, capabilities, and skills
  • Recognized thought leader within a related field
  • Demonstrated leadership delivering self-service platforms and reusable capability models at scale.
  • Strong applied AI/GenAI product delivery experience (use-case selection, measurement, governance partnership, monitoring, and responsible rollout).
  • Confident executive presence with the ability to secure sponsorship, align diverse stakeholders, and communicate market and strategy narratives effectively.
  • External industry engagement (forums, panels, standards groups) relevant to onboarding/applicant services.

About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

Unveiling Employment Opportunities at JP Morgan Chase & Co.

Vacancies and Hiring Initiatives

JP Morgan Chase & Co. is continuously on the lookout for talented individuals eager to contribute to its legacy of excellence. The company's recruitment efforts are geared towards identifying candidates with the right blend of skills and qualifications to drive forward its various business segments. Whether you are a seasoned professional or a recent graduate, JP Morgan Chase offers a plethora of job openings across multiple disciplines.

High-Demand Positions

Among the myriad of roles, certain positions stand out for their attractive compensation packages and career advancement prospects. Notably, high-paying jobs at JP Morgan Chase & Co. include Relationship Manager, Branch Manager, and Software Engineer. These roles are critical to the firm's operations and offer lucrative opportunities for those with the requisite expertise.

Navigating the Job Market at JP Morgan Chase & Co.

Leveraging Job Portals and Job Alerts

For job seekers aiming to tap into the opportunities at JP Morgan Chase, staying updated through job portals and subscribing to job alerts is crucial. These tools can provide timely information about job openings, job fairs, and recruitment events, enabling candidates to apply promptly and prepare adequately for interviews.

Preparing Your Job Application

Your job application, comprising your resume and cover letter, is your ticket to securing an interview at JP Morgan Chase. Highlight your qualifications, skills, and experiences that align with the job listing, ensuring you stand out in the competitive job market.

Acing the Interview

Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.
Learn more about JP Morgan Chase & Co.
Size
661 employees
Market Cap
$384.5 billion
Industry
Finance & Insurance
Net Income
$29.1 billion
Founded
1823
5 Year Trend
+0.7%
Revenue
$261.5 million
NASDAQ
CCF
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at JP Morgan Chase & Co.

More Business Services Jobs

Find similar Executive Director — AEP Applicant Services jobs:

NationwideWilmington, DE