ManTech International

Executive Communication Technician

ManTech International • $75K — $95K *
Coral Springs, FL 33065In-Person
Aerospace & Defense
5 - 7 years of experience
1 week ago
Job Overview by Ladders

Qualifications

  • High School Diploma or relevant bachelor's degree equivalent to 2 years' experience.
  • 7+ years of professional IT experience.
  • 5+ years in executive communications support roles.
  • Experience with AV systems and IT/network communication.
  • Two required certifications: Security+ (IAT Level II) and Microsoft AZ-104 or MS-102 within 3 months of hiring.
  • Familiarity with ServiceNow, Active Directory, Windows PowerShell, and Office 365.

Responsibilities

  • Utilize Active Directory, Microsoft 365, and ITSM platforms to manage user access.
  • Troubleshoot, repair, and upgrade AV systems and communication equipment.
  • Engage with users and vendors to exceed quality and experience expectations.
  • Provide advanced technical support for complex hardware and network issues.
  • Act as the escalation point for complex technical issues.
  • Collaborate with various tech teams to restore services and identify root causes.
  • Independently solve complex problems and mentor less experienced colleagues.

Benefits

  • Work in a collaborative team environment focused on career growth.
  • Opportunity to gain hands-on experience with cutting-edge AV technology.
  • Engage with military and government operations, gaining unique insights and experiences.
  • Flexible work environment tailored to meet project and client needs.
Full Job Description
Executive Communication Technician

MANTECH seeks a motivated, career and customer-oriented Executive Communication Technician to join our team in Doral, FL.

Responsibilities include but are not limited to:
  • Utilize tools such as Active Directory, Microsoft 365, and ITSM platforms (e.g., ServiceNow) to manage user access, incidents, and support workflows.
  • Responsible for troubleshooting, repair, and upgrade of AV systems and communication equipment.
  • Interfaces with users, technology vendors, and stakeholders to ensure quality and user experience expectations are exceeded, and emergent industry best practices are routinely considered.
  • Provide advanced technical support, troubleshooting complex hardware, software, and network issues (including PCs, servers, mainframes, and printers).
  • Act as the top escalation point for complex technical issues before escalating to Tier 3 or specialized teams.
  • Collaborates closely with network services, software engineering, and application development teams to restore service and identify root causes of issues.
  • The technician independently solves complex problems, often taking a new perspective on existing solutions, and serves as a resource and mentor for less experienced colleagues.

Basic Qualifications:
  • High School Diploma, a relevant bachelor's degree is equivalent to 2 years' experience.
  • 7+ years of professional information technology experience
  • 5+ years of experience in a role performing executive communications support.
  • Experience in the service or installation of communications, audio, video, and/or audiovisual presentation systems and IT/networks.
  • Two Certifications Required:
    • Security+ or equivalent IAT Level II Certification.
    • Microsoft certification: AZ-104 or MS-102 (Must obtain within 3 months of start date)
  • Experience with ServiceNow, Active Directory, Windows PowerShell and Office 365.

Preferred Qualifications:
  • Experience with military/diplomatic operations working within a J-6/G-6/S-6 Directorate or with Special Operations Forces (SOF) or the Department of State (DoS) facilitating user access to and use of video display and conferencing across multiple commands and agencies.
  • Technical and maintenance skills to perform audiovisual troubleshooting. In-depth understanding of broadcast and video, multimedia, video teleconferencing systems, video and audio streaming technologies and standards.
  • Experience at a DoD Combatant Command (e.g., SOUTHCOM, NORTHCOM, CENTCOM, CYBERCOM, INDOPACOM, EUCOM, AFRICOM, STRATCOM, TRANSCOM, SOCOM, SPACECOM) or a component is desired.

Clearance Requirements:
  • Must have an active Secret clearance
  • Must be eligible to obtain and maintain a TS/SCI clearance.

Physical Requirements:
  • Must be able to remain in a stationary position 50%.
  • Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.

About ManTech International

ManTech International Corporation is an American defense contracting firm that was founded in 1968. The company provides cybersecurity, intelligence, and defense solutions to the United States Government. ManTech has over 9,000 employees and operates in 40 countries worldwide. The company's services include software development, systems engineering, and enterprise IT solutions. ManTech has been awarded numerous contracts by the U.S. Department of Defense and other government agencies.
Learn more about ManTech International
Size
9,800 employees
Market Cap
$3.7 billion
Industry
Information Technology
Net Income
$120.5 million
Founded
1968
5 Year Trend
+9.8%
Revenue
$2.5 billion
NASDAQ
MANT
* Ladders Estimates

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