JP Morgan Chase & Co.

Executive Ambassador Program Operations Associate

JP Morgan Chase & Co. • $80K — $95K *
New York, NY 10025In-Person
Finance & Insurance
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 3+ years of experience in social media operations or related fields.
  • Strong organizational skills to manage multiple workflows effectively.
  • Excellent writing, editing, and communication skills.
  • Familiarity with social media tools like Sprinklr and LinkedIn analytics.
  • Proficient in Microsoft Word, PowerPoint, and Excel for data reporting.
  • Ability to build credibility with senior executives and handle sensitive information professionally.
  • Capacity to recognize when to escalate issues based on defined controls.

Responsibilities

  • Manage program workflows, calendars, and onboarding for executives.
  • Maintain and update playbooks and coordinate weekly content processes.
  • Apply LinkedIn best practices and track legal approval requirements.
  • Monitor executive posts, draft responses, and escalate sensitive issues.
  • Keep audit-ready records and report on engagement metrics regularly.
  • Conduct quality checks on data and recommend content improvements.
  • Build relationships with internal teams and communicate project statuses.
  • Identify workflow optimization opportunities to enhance service quality.

Benefits

  • Opportunity to support high-profile executives and enhance public profiles.
  • Engagement with a collaborative team focused on communication excellence.
  • Potential exposure to executive-level decision-making and strategy.
  • Involvement in innovative marketing and communication initiatives.
  • Access to professional development and training opportunities.
Full Job Description
Job Description

As an Executive Ambassador Programs Operations Associate within Consumer and Community Banking you will help senior leaders build their public profiles through social thought leadership, advancing the firm's strategy and culture. The role supports a high-profile roster of Consumer & Community Banking executives and partners closely with executive communicators, content teams, legal and external communications to ensure program execution is timely and compliant. Reporting to the Vice President, Executive Ambassador Program Lead, the Executive Ambassador Program Operations Associate serves as the operational backbone of the program, managing key workflows, anticipating issues, maintaining accurate records and providing high-quality support in a fast-paced executive communications environment.

Job responsibilities
  • Manage recurring program workflows, calendars, trackers and status updates across the executive cohort, maintain onboarding and offboarding materials, permission forms, access records, executive lists and communicator preferences and coordinate onboarding logistics and support smooth transitions when executives or communicators join, leave or change roles
  • Maintain and update playbooks, templates, process documentation and training materials, coordinate weekly content batches, previews, reviews, edits, executive approvals and scheduling and manage end-to-end publishing in Sprinklr, including quality checks, status tracking and closed-loop communication with executive communicators.
  • Apply LinkedIn best practices and program standards while flagging content that requires strategic, legal or leadership review and maintain legal approval logs and audit evidence when legal review is required
  • Support daily monitoring of executive posts and comments during established coverage hours, draft recommended responses and reactions for executive communicator review, reflecting the executive's preferences and voice and coordinate timely follow-up with executive communicators and escalate customer complaints, sensitive comments or time-critical issues through the appropriate process.
  • Maintain records, escalation documentation and executive preference guidance, maintain audit-ready records of approvals, publishing activity, monitoring and escalations; Produce accurate monthly, quarterly and year-to-date reporting on publishing, reach, engagement, follower growth and participation
  • Conduct quality checks, identify data issues and coordinate resolution with platform or reporting partners; Turn performance data into practical recommendations for content, cadence and executive engagement, support procedure updates, control testing, evidence collection and recertification activities and follow applicable social media, legal, privacy and records-management requirements.
  • Build trusted working relationships with executive communicators, social and content teams, PR, video, paid media, controls and legal partners, escalate process gaps, unclear ownership or potential risks promptly and communicate priorities, deadlines, dependencies and status clearly.
  • Identify opportunities to simplify workflows, reduce manual effort and improve service quality.
  • Support trainings, office hours, program meetings and ad hoc initiatives as needed.


Required qualifications, capabilities, and skills:
  • 3+ years of relevant experience in social media operations, employee advocacy, executive communications, program management or a related field.
  • Highly organized and detail-oriented, with the ability to manage multiple high-priority workflows independently.
  • Strong writing, editing and stakeholder communication skills.
  • Experience with social media publishing, monitoring and analytics tools, including Sprinklr and LinkedIn analytics.
  • Strong proficiency in Microsoft Word, PowerPoint and Excel, including reporting and data quality review.
  • Proven ability to build credibility with senior executives and executive-level stakeholders, exercising sound judgment, discretion, attention to detail and professionalism when handling sensitive information.
  • Ability to follow defined controls while recognizing when a situation requires escalation.


Preferred qualifications, capabilities, and skills:
  • Experience in financial services or another regulated industry.
  • Working knowledge of legal, compliance and records-management requirements for social media.
  • Experience supporting executive social media or thought leadership programs.
  • Basic design or multimedia skills in Canva or Adobe Creative Suite.


About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

Marketing & Communications teams shape the firm's brand and protect and grow the firm's excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships including Madison Square Garden, The Chase Center & the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through Chase.com, the mobile app, and paid media channels based on what is best for the customer.

About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

Unveiling Employment Opportunities at JP Morgan Chase & Co.

Vacancies and Hiring Initiatives

JP Morgan Chase & Co. is continuously on the lookout for talented individuals eager to contribute to its legacy of excellence. The company's recruitment efforts are geared towards identifying candidates with the right blend of skills and qualifications to drive forward its various business segments. Whether you are a seasoned professional or a recent graduate, JP Morgan Chase offers a plethora of job openings across multiple disciplines.

High-Demand Positions

Among the myriad of roles, certain positions stand out for their attractive compensation packages and career advancement prospects. Notably, high-paying jobs at JP Morgan Chase & Co. include Relationship Manager, Branch Manager, and Software Engineer. These roles are critical to the firm's operations and offer lucrative opportunities for those with the requisite expertise.

Navigating the Job Market at JP Morgan Chase & Co.

Leveraging Job Portals and Job Alerts

For job seekers aiming to tap into the opportunities at JP Morgan Chase, staying updated through job portals and subscribing to job alerts is crucial. These tools can provide timely information about job openings, job fairs, and recruitment events, enabling candidates to apply promptly and prepare adequately for interviews.

Preparing Your Job Application

Your job application, comprising your resume and cover letter, is your ticket to securing an interview at JP Morgan Chase. Highlight your qualifications, skills, and experiences that align with the job listing, ensuring you stand out in the competitive job market.

Acing the Interview

Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.
Learn more about JP Morgan Chase & Co.
Size
661 employees
Market Cap
$384.5 billion
Industry
Finance & Insurance
Net Income
$29.1 billion
Founded
1823
5 Year Trend
+0.7%
Revenue
$261.5 million
NASDAQ
CCF
* Ladders Estimates

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