Job Type
Full-time
Description
Job Title- Executive Account Manager
Department- VIP Client Services
Reports to- Director, VIP Client Services
Location- Remote
Summary of position-The Executive Account Manager is responsible for managing PJS clients, client trip logistics and operations. This position has interaction with internal and external stakeholders, including direct interaction with the clients themselves. This position is responsible for coordinating and contingency planning all aspects of client trips while ensuring client satisfaction.
Essential Duties & Responsibilities-- Manage the flight schedule by updating operators and facilitating internal communication as needed.
- Coordinate services for contracted trips for clients, including liaising with operators and vendors, arranging catering, transportation, and other necessary services as needed.
- Facilitate communication and assist with the processing of paperwork between ground transportation companies, destination management companies, hotels, resorts, and clients.
- Input and upkeep client information within CRM and trip management systems.
- Arrange airport procedures, including customs and immigration, vehicle ramp access, and landing requirements.
- Create Trip-coordination, trip briefs, manifests, and all associated paperwork.
- Source aircraft options, prepare proposals, and position options.
- Create and executive contingency plans for irregular operations.
- Negotiate pricing with vendors, including reconciling any unexpected charges as appropriate.
- Other duties as assigned.
Requirements
Knowledge, Skills & Abilities-- General aviation knowledge.
- Ability to manage a varied list of duties and tasks.
- Grow company culture; act as an ambassador of the PJS brand.
- Excellent written and verbal communication.
- Proficient in Excel, Word, CRM software.
- Ability to take initiative / self-driven.
- Attention to detail, highly organized.
- High degree of confidentiality and discretion.
Education & Experience-- Bachelor's Degree or equivalent experience.
- 5+ years' experience preferable in the private jet industry.
Schedule & Travel-- This position is assigned to one of the established work shifts within the VIP Client Services team which will include weekend and evening hours as required/needed, and frequent work hours beyond forty (40) hours per week.
- Ability to travel as required up to 10%
Miscellaneous-- FLSA Status- Full Time Exempt
- Lifting requirements- Up to 20 lbs
- U.S. work authorization is a precondition of employment. Applicants must be authorized to work for ANY employer in the U.S., both now and at all future times. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
