Role descriptionWe are seeking a Support Engineer with experience in messaging and cloud-based productivity platforms. The ideal candidate will be responsible for troubleshooting complex technical issues, supporting end users, and ensuring timely resolution of incidents.
Responsibilities- Troubleshoot and resolve Exchange Online and mail flow issues.
- Support cloud platform administration, migration, and licensing activities.
- Investigate Outlook client and connectivity issues.
- Support security, compliance, and retention-related requests.
- Work with identity and access management technologies.
- Maintain documentation and provide ticket updates.
- Conduct knowledge transfer sessions and daily ticket reviews.
- Collaborate with cross-functional teams on issue resolution.
Required Skills- Exchange Online (EXO)
- Mail Flow Troubleshooting
- Office 365 Administration
- Outlook Troubleshooting
- Active Directory
- Security & Compliance
- Retention Policies
- Office 365 Migration
- Licensing
- Exchange 2010/2013/2016
- Basic SharePoint Online and Teams knowledge
Experience- 2-3 years of technical support experience.
Note:This role is for a Federal Engagement and candidates applying should have a valid US passport
