EVP, ENGINEERING

Job Summary

The EVP, Engineering is responsible for leading GenWay's engineering strategy related to automation, artificial intelligence integrations, guided workflows, and LOS-supported technology solutions. This role oversees the design, creation, implementation, and maintenance of AI-enabled workflows, bots, and automation tools that improve operational efficiency, scalability, and user experience across all lending processes.

Job Duties

• Lead the company's engineering strategy for automation, artificial intelligence integrations, guided workflows, bots, host engines, and LOS-supported technology solutions.
• Oversee the design, development, implementation, and maintenance of intelligent automation workflows within Encompass and other mortgage technology platforms.
• Serves as the primary executive relationship owner for third party relationships, such as Tavant. Including the oversight of implementation efforts, workflow enhancements, issue resolution, vendor accountability, and long-term platform optimization.
• Develop and maintain scalable automation frameworks designed to improve efficiency, reduce manual work, improve data accuracy, and support guided mortgage workflows.
• Lead the creation, testing, deployment, and optimization of bots, AI integrations, host engines, APIs, and system-to-system workflow connections.
• Partner with Operations, Sales, Compliance, IT, Underwriting, Secondary Marketing, and Executive leadership to gather requirements and convert business needs into technical solutions.
• Identify workflow gaps, process inefficiencies, and automation opportunities across the wholesale mortgage lifecycle.
• Establish engineering standards, documentation practices, quality control processes, and governance for automation and AI-enables workflow development.
• Ensure automation and integration solutions are secure, scalable, compliant, and aligned with company policies, regulatory requirements, and business objectives.
• Monitor performance of automated workflows and third-party integrations, recommending improvements and enhancements as business needs evolve.
• Lead project planning and prioritization for engineering initiatives, vendor implementations, platform enhancements, and automation roadmap items.
• Provide technical leadership and guidance to internal team members, vendors, consultants, and development resources in automation and integration projects.
• Maintain awareness of emerging AI, automation, mortgage technology, and workflow engineering trends to support continued innovation and operational scalability.
• Communicate project status, risks, timelines, vendor performance, and technology recommendations to Executive leadership.

Competencies

• Adaptability - Adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles.
• Attention to Detail - Looks for ways to improve and promote quality of work and demonstrates accuracy and thoroughness.
• Building & Fostering Relationships - Cultivates strong networks internally and externally, leveraging relationships to exchange knowledge, solve problems, and advance organizational objectives.
• Creativity, Innovation & Critical Thinking - Evaluates situations from multiple angles to identify root causes and generate innovative, effective solutions that align with goals.
• Proactive - Demonstrates forward thinking by planning ahead, seeking out improvements, and acting decisively to move work forward.

Work Environment

In-Office: This role operates in a professional office setting and requires regular on-site attendance. Employees in this position will use standard office equipment including a company-issued computer, headset, and webcam, along with access to printers, copiers, and other shared resources.

Minimum Qualifications

• Significant experience in engineering, software development, automation engineering, system integration, or related technology leadership role.
• Demonstrated experience designing, building, implementing, or managing automation workflows, AI integrations, bots, APIs, host engines, or workflow orchestration tools.
• Prior experience working with mortgage technology platforms, loan origination systems (LOS), or complex enterprise workflow systems.
• Experience managing third-party technology vendors, implementation partners, or software development partners.
• Strong understanding of system integration concepts, software development lifecycles, data workflows, and enterprise technology architecture.
• Ability to translate business requirements into technical solutions and communicate effectively with both technical and non-technical stakeholders.
• Proven ability to lead cross-functional initiatives involving Operations, Sales, Compliance, IT, Executive leadership, and external vendors.
• Strong analytical, problem-solving, project management, and decision-making skills.
• Ability to manage multiple complex initiatives, competing priorities, vendor deliverables, and business-critical technology projects.
• Strong leadership presence with the ability to influence, guide, and align stakeholders across the organization.

Preferred Qualifications

• Prior experience with Encompass LOS or other mortgage loan origination systems.
• Prior experience working with Tavant or similar mortgage automation/workflow technology providers.
• Experience in wholesale mortgage lending, correspondent lending, or residential mortgage operations.
• Experience developing or managing AI-enabled guided workflows within a mortgage lending environment.
• Hands-on coding, scripting, API development, bot engineering, or workflow automation experience.
• Familiarity with compliance, data security, audit, and regulatory considerations within mortgage lending technology environments.
• Experience building or leading engineering, automation, business systems, or technology implementation teams.
• Executive-level experience managing technology roadmaps, vendor strategy, budgets, and enterprise system priorities.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate via oral and written communication, such as phone calls, emails, and ticketing systems. The employee frequently is required to stand, walk, use hands and fingers and reach with hands and arms. This role may require long periods of sitting at a desk and working on a computer. The employee may occasionally be asked to pick up and/or move up to 15 pounds.

Duties Disclosure

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time, with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.