EXECUTIVE DIRECTOR

Job Summary

The Executive Director is responsible for the overall leadership, growth, and profitability of an assigned mortgage lending brand operating within GenWay's portfolio of Wholesale and/or Correspondent business. Acting as the senior leader and primary ambassador of the brand, this role is accountable for driving sales production, broker acquisition and retention, market expansion and financial performance while aligning business activities with corporate objectives and operational standards.

Job Duties

Leadership & Business Management

• Lead the overall business strategy, growth initiatives, and performance of an assigned lending brand.
• Maintain accountability for the brand's production volume, revenue generation, profitability, and achievement of established business objectives.
• Develop and execute annual business plans, sales strategies, and growth initiatives designed to increase market share and brand presence.
• Analyze production, financial, and operational performance metrics to identify trends, opportunities, and areas requiring corrective action.
• Provide regular business updates, forecasts, and strategic recommendations to the Chief Executive Officer and Executive Leadership team.
• Manage the brand's profit and loss performance, including revenue growth, expense management, and overall financial results.

Sales Leadership & Talent Development

• Recruit, hire, develop, and retain top-performing sales professionals in partnership with corporate leadership.
• Lead, coach, and mentor Account Executives, Account Managers, and other team members associated with the brand.
• Establish performance expectations, accountability measures, and professional development opportunities that promote a high-performance culture.
• Drive sales activity, pipeline development, and production growth through effective leadership and strategic execution.
• Foster a culture centered on customer service, collaboration, integrity, accountability, and results.

Broker & Industry Relationship Management

• Serve as the primary representative and public-facing leader of the assigned brand.
• Develop and maintain strong relationships with mortgage brokers, strategic partners, and industry professionals to support business growth and customer retention.
• Represent the brand at industry events, conferences, trade shows, and networking opportunities.
• Identify market opportunities and emerging trends to strengthen competitive positioning and expand market presence.
• Work collaboratively with marketing teams to support brand awareness initiatives, broker engagement strategies, and sales campaigns.

Cross-Functional Collaboration

• Partner with Operations, Underwriting, Capital Markets, Compliance, Secondary Marketing, and other corporate departments to ensure an exceptional broker and customer experience.
• Advocate for the needs of brokers and sales teams while supporting enterprise-wide objectives and organizational initiatives.
• Collaborate with corporate leadership on organizational planning, staffing strategies, and business expansion efforts.
• Support the development and implementation of policies, procedures, and best practices that enhance operational efficiency and scalability.
• Oversee operational support personnel assigned to the brand, as applicable.

Compliance & Risk Management

• Ensure adherence to all company policies and applicable federal, state, agency, investor, and regulatory requirements.
• Promote ethical business practices and maintain a culture of compliance throughout the organization.
• Support risk management and quality control initiatives designed to protect the organization and its customers.

Competencies

• Accountability - Takes ownership of work and outcomes, consistently following through on responsibilities and meeting commitments.
• Building & Fostering Relationships - Cultivates strong networks internally and externally, leveraging relationships to exchange knowledge, solve problems, and advance organizational objectives.
• Creativity, Innovation & Critical Thinking - Evaluates situations from multiple angles to identify root causes and generate innovative, effective solutions that align with goals.
• Customer Service - Understands and maintains client needs and relationships, internal and external, as the primary driver of work goals and activities.
• Positive Attitude - Promotes a constructive and solution-orientated work environment through a consistently positive demeanor.

Supervisory Responsibilities

• Provides leadership, direction, coaching, and performance management to assigned team members, including sales and operational personnel as applicable.
• Participates in recruiting, interviewing, hiring, onboarding, and talent development efforts in partnership with Corporate leadership and Human Resources.
• Establishes performance expectations, monitors productivity and pipeline performance, and holds team members accountable for achieving individual and team goals.
• Conducts ongoing coaching, feedback, and performance discussions to support employee development, engagement, and retention.
• Delegates responsibilities, prioritizes workloads, and allocates resources to support business objectives and operational efficiency.
• Promotes a culture of accountability, collaboration, professionalism, and continuous improvement while addressing performance concerns in accordance with Company policies.

Work Environment

Remote: This role is fully remote and performed from the employee's home or another approved off-site location. The company provides essential equipment such as computer, headset and webcam. A reliable internet connection and a quiet, professional workspace are expected. Travel will occasionally be required for this role.

Minimum Qualifications

• Minimum of 7 years of experience in the mortgage industry, with significant experience to wholesale or correspondent mortgage lending.
• Minimum of 5 years of leadership experience managing sales teams, business units, or mortgage production organizations.
• Demonstrated experience developing, coaching, and leading high-performing sales teams.
• Proven ability to drive production growth, establish business development strategies, and achieve performance objectives.
• Experience recruiting, hiring, and onboarding team members to a fast-paced sales environment.
• Excellent verbal, written, presentation, and interpersonal communication skills.
• Proficiency with Loan Origination Systems, mortgage technology platforms, CRM systems, Microsoft Office applications, and other business-related software.
• Ability to travel as needed to support business development, recruitment, industry events, and customer engagement activities.

Preferred Qualifications

• Bachelor's degree in Business Administration, or related experience.
• 10+ years of experience in the mortgage industry with substantial experience in wholesale or correspondent lending.
• Experience leading a mortgage sales branch, division, business unit, or mortgage brand with responsibility for growth and performance outcomes.
• Demonstrated success managing or contributing to a profit and loss (P&L) structure and achieving financial performance objectives.
• Advanced knowledge or mortgage industry trends, competitive market dynamics, and broker channel best practices.
• Experience developing and executing strategic growth plans, market expansion initiatives, and talent acquisition strategies.
• Experience supporting multi-state sales organizations and geographically dispersed teams.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate via oral and written communication, such as phone calls, emails, and ticketing systems. The employee frequently is required to stand, walk, use hands and fingers and reach with hands and arms. This role may require long periods of sitting at a desk and working on a computer. The employee may occasionally be asked to pick up and/or move up to 15 pounds.

Duties Disclosure

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time, with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.