Accor

Event Services Manager

Accor • $85K — $110K *
San Francisco, CA 94112In-Person
Hospitality & Recreation
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Previous leadership experience in event services or a similar role required
  • Proficient in Microsoft Windows applications
  • University/College degree in a related discipline preferred
  • Excellent written and verbal communication skills
  • Strong interpersonal and problem-solving skills
  • Highly responsible and reliable
  • Ability to remain calm and courteous while focusing on guest needs

Responsibilities

  • Provide professional, friendly, and engaging service at all times
  • Confirm all event-related details with clients
  • Build and maintain client relationships to encourage repeat business
  • Organize and oversee convention bookings from start to finish
  • Create event floor plans to ensure alignment with clients
  • Initiate billing procedures, managing deposits and credit applications
  • Conduct pre-conference meetings to ensure smooth communication across teams

Benefits

  • Employee assistance programs
  • Health and wellness initiatives
  • Professional development opportunities
  • Team-oriented work environment
  • Potential for career advancement
Full Job Description
Job Description

Job Description

Reporting to the Director of Event Services and Sales, responsibilities and essential job functions include but are not limited to the following:
  • Consistently offer professional, friendly, and engaging service
  • Confirm all event related information with clients
  • Establish and maintain rapport with clients, prior to, during and post conference, encouraging repeat business
  • Organize convention bookings from date of booking to departure, including meeting requirements, guest room requirements, guest room pickup, food & beverage and audio visual
  • Create floor plans for each event to ensure banquets and clients are in agreement prior to set up
  • Initiate billing procedures, ensuring any deposits and/or credit applications are received with adequate information and within an acceptable time frame
  • Conduct pre-conference meetings with clients and pertinent departments to confirm all relevant details are communicated
  • Conduct and/or attend daily meeting to review event contracts and ensure last minute changes are communicated with appropriate departments
  • Follow departmental policies and procedures
  • Follow all safety policies
  • Other duties as assigned
  • Salary Range: $85,000 to $110,000 USD Gross per Annual


Qualifications

Your experience and skills include:
  • Previous leadership experience within a similar role required
  • Computer literate in Microsoft Window applications required
  • University/College degree in a related discipline preferred
  • Excellent communication skills, both written and verbal required
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):
  • Frequent standing and walking throughout shift
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps


Additional Information

Visa: Must be able to provide proof of eligibility to work in the United States

About Accor

Accor is a multinational hospitality company that operates in 110 countries. It was founded in 1967 and has its headquarters in Issy-les-Moulineaux, France. The company operates over 4,800 hotels, resorts, and residences under brands such as Sofitel, Novotel, Mercure, and Ibis. Accor also offers a range of services to businesses and individuals, including meeting and event planning, loyalty programs, and digital solutions. In 2020, the company launched its ALLSAFE program, which includes enhanced hygiene and safety measures in response to the COVID-19 pandemic.
Learn more about Accor
Size
214,000 employees
Industry
Hospitality & Recreation
* Ladders Estimates

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