WHAT YOU'LL DO

The Event Production Location Lead 6 Production Manager will lead the onsite event production and operational support team for an established multinational pharmaceutical and biotechnology company. This key role is responsible for:

• overseeing the day-to-day operations, coordination, scheduling, and execution of onsite, hybrid, and virtual productions across supported event and meeting environments,
• partnering with the client Live Event team, requestors, and event stakeholders to coordinate production support requirements and operational readiness,
• managing AVI-SPL production personnel and operational workflows within the assigned location; and
• providing direct production coordination, escalation support, and operational leadership for assigned productions, live events, and meeting support activities as needed.

DAY-TO-DAY RESPONSIBILITIES

Team Management

• Oversee the onsite team responsible for delivering high-quality production support through professional video, audio, streaming, and presentation technologies to support onsite, virtual, and hybrid event experiences.
• Serve as the primary onsite escalation point for operational issues, event support needs, and technical service concerns within the assigned location.
• Implement training and operational enablement programs to ensure personnel possess the technical, production, communication, and customer service skills required to support enterprise live event environments.
• Ensure minimum staffing levels and concurrent support capacity requirements are consistently maintained to support operational demands and scheduled event activity.
• Oversee development of contingency staffing and backfill plans, including coordination of freelance and supplemental production resources, to ensure uninterrupted service delivery.
• Support the assessment and recommendation of solutions related to the functionality, operational readiness, and technical capabilities of studio, meeting, event, and control room-supported environments.
• Develop and provide operational analysis, staffing utilization, and service performance reports to leadership on a recurring basis.
• Assess personnel performance and conduct coaching and performance reviews inclusive of corrective action measures as necessary.
• Ensure maximum utilization of internal employees, operational resources, and production support capabilities across assigned event environments.
• Promote adherence to operational standards, documented workflows, escalation procedures, and Service Level Agreement (SLA) requirements.

Production Management

• Collaborate with client Live Event teams and stakeholders on production approach, technical workflows, and operational planning for assigned events and supported locations.
• Coordinate technical production requirements for live events, hybrid meetings, broadcasts, and streaming support activities while ensuring compliance with operational procedures and service standards.
• Manage and maintain production schedules including staffing assignments, technical resource allocation, event preparation timelines, and operational coverage requirements.
• Maintain relationships with AVI-SPL production resources, vendors, and external partners for scalable event support, additional equipment, and supplemental production staffing needs.
• Facilitate equipment rentals, supplemental production resources, and third-party support requirements as needed for assigned productions.
• Conduct recurring production and operational coordination meetings to review upcoming events, assess project progress, identify operational risks, and ensure resource readiness.
• Support operational alignment between onsite teams, remote production resources, and control room-supported event activities.
• Perform post-event reviews and operational assessments to identify successes, service gaps, lessons learned, and opportunities for continuous improvement.
• Ensure event execution and operational support activities are aligned with established governance standards, service expectations, and client production requirements.
• Fill production crew positions and provide direct operational support during events as necessary.

WHAT WE'RE LOOKING FOR

Must-have skills & job qualifications

• 7+ years of experience in live event production, event coordination, broadcast operations, audio/visual production, streaming support, or similar production environments.
• 3+ years of experience in:
  • leading, mentoring, and developing production and operational support teams
  • onsite, virtual, and hybrid live event production environments
  • scheduling, resource coordination, and operational workflow management
  • coordinating logistics and technical support across multiple stakeholders, vendors, or production partners
• Strong technical understanding of live event production systems, broadcast workflows, audio/visual technologies, streaming platforms, and hybrid event environments.
• Familiarity with enterprise event and collaboration platforms including Microsoft Teams, Zoom, streaming technologies, and related production support workflows.
• Ability to maintain composure and professionalism during high-pressure live events and production situations.
• Ability to communicate operational challenges and technical concerns to clients and stakeholders while maintaining confidence, leadership, and customer service excellence.
• Demonstrated ability to remain organized, detail-oriented, adaptable, and effective within fast-paced production and operational environments.
• Strong work ethic, self-direction, self-motivation, patience, persistence, and operational awareness.
• Excellent collaboration and customer relationship skills with a strong understanding of white glove service expectations.
• Consistent proactive preparation and timely communication across multiple operational channels and stakeholder groups.
• Ability to collect and analyze operational metrics, identify trends, and recommend continuous improvement initiatives.

Nice-to-have skills

• Knowledge of enterprise production environments including control room operations, signal routing, streaming coordination, and audio/video workflows.
• Experience supporting productions in technical roles including technical directing, audio mixing, camera operation, graphics playback, streaming support, or editing.
• Experience supporting multinational or managed service operational environments.
• College degree in video production, broadcasting, communications, event technology, or similar field.

OTHER REQUIREMENTS

• Valid drivers license and safe driving record.
• Limited travel is required based on requirements and location of productions and service needs including meetings at client offices and AVI-SPL offices.

Pay Type

Min Base

Max Base

Salary

$80k

$100k