American Electric Power

Event Monitoring Shift Lead

American Electric Power • $87K — $109K *
Groveport, OH 43125In-Person
Technical Services
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in a related field or equivalent experience.
  • 4 years of security, law enforcement, military, dispatching, or related experience required.
  • Licenses/Certifications: Lenel OnGuard and Southwest Microwave preferred.
  • Strong data entry and typing skills required.
  • Ability to work various shifts, including overnight and weekends as needed.

Responsibilities

  • Ensure shift performance and proper staffing levels are met.
  • Assist with programming and procedural issues in the SOEMC PSIM.
  • Audit alarm incidents to evaluate operator performance.
  • Troubleshoot security systems and provide technician support.
  • Oversee and coach other operators on processes and procedures.
  • Train and onboard new employees for the team.
  • May serve as the lead trainer for the SOEMC Training Academy.

Benefits

  • Opportunities for professional development and training.
  • Dynamic working environment requiring adaptability and problem-solving skills.
  • Engagement with cutting-edge security technologies and systems.
  • Ability to influence security operations and innovations.
  • Collaboration with a team of skilled security professionals.
Full Job Description
Job Posting End Date
08-28-2026
Please note the job posting will close on the day before the posting end date.

Job Description

The Security Operations and Event Monitoring Center (SOEMC) is an industry leading operations center that plays a vital role in keeping AEP safe and compliant. Responsible for shift performance while on site. Ensure alarms, emails, and phone calls are being handled in a timely manner. Provide direction and answer Event Monitoring Reps' questions. Assists in programming security devices to help mitigate false alarms and nuisance signals. Backs up Security Manager with matters related to the SOEMC and AEP Security. Directs security assignments on shift and trains operators. Ensures that all team members receive training and/or develop themselves in skill areas that support security innovation. Prioritize and direct area work activities and optimize utilization of resources.

"Must be available to work any assigned shift in a 24-hour operations center."

What You'll Do:
  • Responsible for the shift work on respective shift and ensure operators are trained in all functions of an Event Monitoring Center Operator and ensure all desks and shifts are properly filled, and minimum staffing levels are met.
  • Help with programming and procedure issues within the SOEMC PSIM.
  • Audit alarm incidents and phones calls to evaluate operator performance.
  • Troubleshoot security systems and provide technician support where needed.
  • Shift Leads are responsible for training and onboarding new employees.
  • Provide oversight to other operators and terminals to ensure standards are being met.
  • Coach and follow-up on SOEMC Reps daily work and ensure all process and procedures are being followed on the shift.
  • May be asked to serve as the lead trainer for the SOEMC Training Academy.


Other Requirements:
  • Rotating shift work, need to be available to work multiple shifts and help cover SOEMC desks when needed. Must have good data entry/typing skills.
  • Must be available for overnight coverage and may be required to work weekends as business needs dictate. While the current schedule is expected to be overnight shifts during the week, shift assignments may change in the future based on operational needs.


What We're Looking For:

Education requirements are listed below:
  • Bachelor's degree in a related field, or an associate's degree with 2 years of relevant work experience, or a High School diploma / GED with 4 years of relevant work experience.


Work Experience requirement listed below:
  • In addition to any experience required above, 4 years of security, law enforcement, military, dispatching, or related work experience is required. Licenses/Certifications: Lenel OnGuard, Southwest Microwave preferred.


Compensation Data

Compensation Grade:

SP20-007

Compensation Range:

$87,633.00 - $109,543.00

The Physical Demand Level for this job is: S - Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

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About American Electric Power

American Electric Power generates, transmits, and distributes electricity, serving residential, commercial, and industrial customers nationwide. AEP serves millions of customers across 11 states. It operates in the generation, transmission, and distribution of electricity, providing power to residential, commercial, and industrial customers. AEP generates electricity using diverse sources, including coal, natural gas, nuclear, and renewable energy like wind and solar. The company maintains a vast transmission network that delivers electricity from power plants to local distribution systems, ensuring a stable and reliable power supply. AEP is actively involved in renewable energy initiatives, investing in wind farms and solar facilities to diversify its energy portfolio and reduce its environmental impact. Additionally, the company engages in community outreach, supporting education, environmental conservation, and various social initiatives.

American Electric Power Careers

Join the dynamic team at American Electric Power (AEP), one of the largest electric utilities in the United States, and ignite your career with a company known for its commitment to innovation and leadership in the energy sector.

Opportunities Await

At AEP, we offer a multitude of job opportunities that cater to a variety of skills and professional interests. Whether you're seeking an entry-level position or a more senior role, our diverse range of employment options ensures that there's a place for every ambitious individual in our team.

Grow and Innovate

Embark on a journey of growth and professional development with AEP. Our company is at the forefront of the energy industry’s transformation, integrating sustainable and innovative practices that not only lead the market but also contribute to a greener planet. Engage in work that challenges the status quo, pushing the boundaries of what is possible in the energy sector.

Culture and Benefits

AEP is dedicated to fostering a culture of diversity and inclusion, where every team member’s contribution is valued. We offer competitive benefits that support the health, well-being, and financial security of our employees and their families. From comprehensive health benefits to professional development programs and diversity training, AEP ensures that our team is equipped for both personal and professional success.

Internship Programs

Kickstart your career with an AEP internship. Our programs provide invaluable industry experience and networking opportunities that pave the way for future employment. Interns at AEP work on real projects, learn from seasoned professionals, and gain the hands-on experience necessary to succeed in the fast-paced world of energy.

Leadership and Development

Leadership at AEP means more than guiding teams – it involves inspiring change and driving innovation. With leadership development programs, employees are prepared to take on challenging roles that shape the future of the company and the industry. Our focus on leadership and continuous improvement creates an environment where ambitious professionals can thrive.

Join Our Team

Explore the career possibilities at American Electric Power today. Search open positions that match your skills and interests. We are constantly hiring new talent and look for passionate, curious, and solution-driven team players. Prepare your resume, ace the interview, and join a company where your career can flourish.

Stay Connected

Keep up to date with the latest at AEP by following our careers blog. Gain insider perspectives, industry-leading insights, and career tips that you can put to use today—all from the people who work here.

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Explore American Electric Power Jobs

Whether you're a seasoned professional or new to the industry, AEP offers a dynamic work environment where innovation, leadership, and growth are part of everyday life. Join us in powering a new and brighter future for everyone.
Learn more about American Electric Power
Size
16,688 employees
Market Cap
$48.8 billion
Industry
Energy & Utilities
Net Income
$2.2 billion
Founded
1906
5 Year Trend
+0.5%
Revenue
$14.9 billion
NASDAQ
AEP
* Ladders Estimates

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