JP Morgan Chase & Co.

Event Management Senior Associate

JP Morgan Chase & Co. • $80K — $95K *
New York, NY 10025In-Person
Hospitality & Recreation
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree required.
  • Over 5 years of experience in hospitality, specifically in 5-star hotels, event planning, and food & beverage with a strong focus on customer service.
  • Outstanding communication and interpersonal skills for engaging clients and colleagues.
  • Skilled in managing guest experiences with tact and diplomacy.
  • Highly organized and capable of multitasking effectively.
  • Experience in team management, including performance reviews and training identification.
  • Ability to adapt in a fast-paced, diverse environment.

Responsibilities

  • Oversee meetings and events, collaborating with various teams to exceed client expectations through personalized service.
  • Proactively solve day-to-day client issues to maintain a positive experience.
  • Maintain a 'can-do' attitude, delivering exceptional service and serving as a role model.
  • Assist with staff coverage and daily projects at the center as necessary.
  • Participate in operational meetings to stay updated on events and provide feedback and direction.
  • Execute pre- and post-conference communications to ensure thorough detail management.
  • Strategically manage space use to achieve yearly organizational goals.

Benefits

  • Ability to work in a dynamic, fast-paced environment.
  • Opportunity to drive innovation in service enhancement.
  • Involvement in team performance evaluations and training development.
Full Job Description
Job Description

As a Senior Events Management Associate within the Client Center, you will play a crucial role in planning meetings and ensuring exceptional customer experience. Acting as the single point of contact during the planning process for clients, you will coordinate with event partners to ensure seamless event execution. The ideal candidate will excel in client interaction, problem-solving, and decision-making, while maintaining a high level of organization and composure under pressure.

Job responsibilities
  • Consistently oversee meetings and events, collaborating with catering, audio-visual, and facilities teams to exceed client expectations while providing personalized, high-touch customer service by greeting each client daily.
  • Proactively address day-to-day client challenges with effective solutions, maintaining a positive experience.
  • Reliably maintain a "can-do" attitude, delivering exceptional service and leading by example.
  • Flexibly assist with staff coverage and day-to-day projects at the center.
  • Actively participate in daily operations meetings and weekly reviews to stay informed on planned events, spot-check planning details, and provide feedback and direction for the team.
  • Thoroughly execute pre-conference and post-conference calls/meetings when applicable, ensuring all details are managed effectively.
  • Strategically ensure optimal space usage to meet yearly goals.
  • Diligently conduct mid-year and annual staff reviews, identifying training and development needs.
  • Creatively drive innovation and present ideas to enhance services.
  • Dependably cover essential reception desk functions, including answering telephone calls, returning emails promptly, and greeting/escorting clients to their meeting room.
  • Expertly master the EMS system for detailing reservations and accurate reporting.


Required qualifications, capabilities and skills
  • Bachelor degree required
  • Five plus years' experience in the Hospitality Industry, 5-Star hotels, Event Planning and Food & Beverage with high touch customer service, demonstrating a strong foundation in customer service and organizational skills
  • Excellent interpersonal and communication skills, with the ability to engage with clients and colleagues professionally and warmly
  • Ability to effectively manage guest experiences and expectations using a high level of tact and diplomacy
  • Highly organized, with the ability to multitask and prioritize tasks effectively
  • Proven experience in managing and developing a team, including conducting performance reviews and identifying training needs
  • Flexibility to thrive in a fast-paced and diverse environment
  • Willingness to work flexible shifts to cover conference center hours and locations

Preferred qualifications, capabilities and skills
  • Working knowledge of audio-visual systems. Proficiency in Microsoft Office tools are essential, and knowledge of the EMS booking system is a plus


About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

Unveiling Employment Opportunities at JP Morgan Chase & Co.

Vacancies and Hiring Initiatives

JP Morgan Chase & Co. is continuously on the lookout for talented individuals eager to contribute to its legacy of excellence. The company's recruitment efforts are geared towards identifying candidates with the right blend of skills and qualifications to drive forward its various business segments. Whether you are a seasoned professional or a recent graduate, JP Morgan Chase offers a plethora of job openings across multiple disciplines.

High-Demand Positions

Among the myriad of roles, certain positions stand out for their attractive compensation packages and career advancement prospects. Notably, high-paying jobs at JP Morgan Chase & Co. include Relationship Manager, Branch Manager, and Software Engineer. These roles are critical to the firm's operations and offer lucrative opportunities for those with the requisite expertise.

Navigating the Job Market at JP Morgan Chase & Co.

Leveraging Job Portals and Job Alerts

For job seekers aiming to tap into the opportunities at JP Morgan Chase, staying updated through job portals and subscribing to job alerts is crucial. These tools can provide timely information about job openings, job fairs, and recruitment events, enabling candidates to apply promptly and prepare adequately for interviews.

Preparing Your Job Application

Your job application, comprising your resume and cover letter, is your ticket to securing an interview at JP Morgan Chase. Highlight your qualifications, skills, and experiences that align with the job listing, ensuring you stand out in the competitive job market.

Acing the Interview

Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.
Learn more about JP Morgan Chase & Co.
Size
661 employees
Market Cap
$384.5 billion
Industry
Finance & Insurance
Net Income
$29.1 billion
Founded
1823
5 Year Trend
+0.7%
Revenue
$261.5 million
NASDAQ
CCF
* Ladders Estimates

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