Tata Consultancy Services

EUC Desktop Support Engineer

Tata Consultancy Services • $80K — $110K *
North Bergen, NJ 07047In-Person
Information Technology
5 - 7 years of experience
More than 3 months ago
Job Overview by Ladders

Qualifications

  • 5-7 years experience in IT support related to mobile device management (MDM)
  • Strong expertise in Microsoft Intune and Windows OS
  • Proficient with Office 365, Azure Active Directory, and automation through PowerShell
  • Familiarity with both Windows and Apple ecosystems, including iOS and Mac
  • Experience with ITIL systems, particularly ServiceNow
  • Exceptional communication skills for cross-department collaboration

Responsibilities

  • Configure and manage assets for corporate users including laptops, desktops, and mobile devices
  • Deploy policies for mobile devices and desktops using Microsoft Intune
  • Provide Tier 2 and Tier 3 technical support for Intune and related environments
  • Develop and enforce security and compliance policies within the organization
  • Monitor and generate reports detailing Intune performance and compliance
  • Assist end-users by troubleshooting technical issues and improving processes
  • Oversee application package deployment and installation support

Benefits

  • Opportunities for professional development and training
  • Supportive work environment fostering collaboration
  • Flexible working arrangements to maintain work-life balance
  • Exposure to advanced technologies in IT management
  • Access to organizational resources and tools for efficient work
Full Job Description
  • Configuration, deployment, inventory management / tracking, of the
  • below assets for Corp users:
  • Laptops, Desktops, Macs, Mobile phones, Ipads, iPods,


Primary Skills #

  • Excellent Knowledge on MS Intune
  • Configure, manage, and deploy policies for mobile devices, tablets, and desktops via Microsoft Intune to ensure secure and reliable access to corporate applications.
  • Provide configuration and application package deployment support using MS Intune and PowerShell scripting.
  • Provide Tier 2 and Tier 3 support for Intune and Endpoint Manager, resolving technical issues related to MDM, device enrollment, and security policies
  • Develop and enforce security and compliance policies, including configuration profiles, app protection, device compliance policies, and conditional access.
  • Monitor Intune performance and generate reports on device compliance, usage, security incidents, and operational efficiency.
  • Configuration, deployment of the below assets for Corp users: Laptops, Desktops, Docking stations, Mobile phones, Ipads iPods, Monitors, Printers
  • Assisting users with solving issues with proper process
  • Providing information to the End Users, including feedback on Incident tracking and Service request status to tickets
  • Strong knowledge with Windows OS and iOS devices
  • Installation support for standard software and propose process for new application requests
  • Technical troubleshooting skills
  • Incident and Request Management
  • Excellent customer service skills to handle Tec bar operations
  • Strong understanding of EUC environment and managing business relationship.
Experience Required:

  • Expertise in Microsoft Intune, MDM, and mobile application management (MAM)
  • Proficiency with Office 365, Azure Active Directory, and conditional access policies
  • Familiarity with Windows Autopilot, Apple DEP
  • Knowledge of PowerShell scripting for automation and reporting
  • Knowledge on Mac and Jamf would be an added advantage
  • Strong problem resolution skills with ability to identify, diagnose and resolve application defects.
  • Ability to manage work distribution and assignments to field services staff
  • Ability to work effectively with staff, various stakeholders, business partners and vendors.
  • Ability to speak, read and write English.
  • Experience with ITIL based systems such as ServiceNow
  • Excellent verbal and written communication skills with ability to effectively communicate with all levels of the organization and vendors. Ability to function in a team environment effectively and professionally.
  • Ability to function independently, have flexibility, personal integrity.
#LI-RJ2

Salary Range-$80,000-$110,000 a year

About Tata Consultancy Services

Tata Consultancy Services (TCS) is an Indian multinational information technology (IT) services and consulting company, headquartered in Mumbai, Maharashtra, India. It is a subsidiary of Tata Group and operates in 149 locations across 46 countries. TCS is the largest Indian company by market capitalization and is ranked 11th on the Forbes Global 2000 list of the world's biggest public companies. TCS is also the second-largest IT services company in the world by revenue and the largest employer of women in India. The company provides services in areas including IT, consulting, and business solutions.
Learn more about Tata Consultancy Services
Size
469,261 employees
Industry
Information Technology
* Ladders Estimates

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