Northern Trust

ETF Servicing Operations

Northern Trust • $88K — $151K *
Boston, MA 02115In-Person
Finance & Insurance
Less than 5 years of experience
Reposted Today
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Job Overview by Ladders

Qualifications

  • College degree or equivalent relevant work experience
  • 3-5 years in ETF operations or servicing roles
  • Knowledge of ETF products and primary market workflows
  • Understanding of interactions between internal teams and external parties
  • Strong attention to detail and prioritization skills
  • Ability to analyze operational issues and perform reconciliations
  • Proficient in Excel and systems with support for process changes
  • Effective written and verbal communication skills
  • Adaptable to evolving processes, controls, and technology

Responsibilities

  • Oversee ETF servicing activities across the primary market lifecycle
  • Monitor workflow milestones, investigate exceptions, and ensure timely resolutions
  • Manage inquiries and issue resolutions with internal and external teams
  • Produce, validate, and reconcile ETF operational data
  • Maintain updated procedures and service documentation
  • Execute ETF-specific controls aligned with operational frameworks
  • Collaborate with technology and operations to define and test business requirements
  • Drive continuous improvement in service quality and productivity metrics

Benefits

  • Comprehensive health and welfare benefits (medical, dental, vision)
  • 401k and pension retirement benefits
  • Paid time off and various leave options
  • Life and accident insurance
  • Voluntary and well-being benefits
  • Discretionary bonus program including equity component
Full Job Description

Summary:

The ETF Operations Product Manager supports North American ETF servicing across the primary market lifecycle, including creation/redemption order support, basket production and dissemination, and settlement-related activities.

This role partners with operations, oversight, and technology teams to support accurate execution, maintain strong operational controls, and drive ongoing process and system enhancements.

Major Duties:

  • Oversee day-to-day ETF servicing activities across the primary market lifecycle, including creation/redemption order processing, basket production and dissemination, and settlement support

  • Monitor key workflow milestones, investigate exceptions, and coordinate timely resolution across internal teams and external operational parties

  • Coordinate with internal teams and external operational counterparts to manage inquiries, resolve issues, and maintain timely workflow execution

  • Produce, validate, and reconcile ETF operational data to support daily reporting, operational controls, and accurate processing

  • Maintain procedures, service documents, and operating guides to ensure documentation remains current as processes evolve

  • Execute and evidence ETF-specific controls in alignment with the established control framework

  • Partner with technology and operations teams to define business requirements, support testing, and validate enhancements

  • Drive continuous improvement by identifying root causes, recommending process enhancements, and developing metrics to measure service quality and productivity

Experience/Qualifications:

  • College or University degree and/or equivalent relevant work experience

  • 3–5 years of ETF operations or servicing experience, including transfer agency and order support, AP servicing, basket operations, fund accounting, custody operations, or related functions

  • Working knowledge of ETF products, primary market workflows, and the operational lifecycle across orders, baskets, and settlement

  • Understanding of how internal teams and external operational parties interact across ETF servicing processes

  • Strong process orientation, attention to detail, and ability to prioritize effectively in a time-sensitive, high-volume environment

  • Ability to analyze operational breaks, perform reconciliations, and drive issue resolution across teams

  • Strong Excel and systems skills, with the ability to support process changes and testing activities

  • Strong written and verbal communication skills

  • Demonstrated flexibility and adaptability, with the ability to operate effectively in an evolving environment with developing processes, controls, and technology

#LI-MG1

#Hybrid

Salary Range:

$88,900 - 151,100 USD

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

About Northern Trust

Northern Trust is a global leader in delivering innovative investment management, asset and fund administration, and fiduciary and banking solutions to corporations, institutions, and affluent individuals. They have evolved with the changing needs of their clients and their world.

Northern Trust Careers

Joining Northern Trust means becoming part of a global financial services institution that is dedicated to providing expert guidance and innovative solutions to its clients. At Northern Trust, we pride ourselves on fostering a culture of leadership, diversity, and innovation, which makes us a premier destination for career growth in the financial industry.

Work You’ll Do

At Northern Trust, you will collaborate with some of the most talented professionals in the financial sector. Our team is committed to excellence and equipped with a diverse range of skills that contribute to our dynamic environment. Here, you will have the opportunity to lead projects that transform our services and drive significant value for our clients across the globe.

Explore Job Opportunities and Internships

Whether you are starting your career or looking to make a significant impact in the financial industry, Northern Trust offers a variety of job opportunities and internships that will help you achieve your professional goals. From entry-level positions to leadership roles, our company is actively hiring individuals who are passionate, curious, and driven to excel.

Innovative Work

Northern Trust is at the forefront of financial innovation. Our employees are encouraged to think creatively and leverage cutting-edge technologies to solve complex problems. By joining our team, you will work on pioneering solutions that redefine the standards of financial services.

Be Part of a Great Team

Our team at Northern Trust is more than just a group of employees – we are a community. We value collaboration, and our culture is built on mutual respect and a commitment to diversity and inclusion. Working with us, you will experience a supportive network that is passionate about sharing knowledge and ideas.

Future-Proof Your Career

Northern Trust is dedicated to your professional development. We offer comprehensive benefits, diversity training, and numerous resources to help you grow your career. With our support, you can expand your skills, gain valuable experience, and achieve professional certifications that will enhance your career trajectory.

Stay Connected

Join Our Team

Discover the perfect role for you at Northern Trust by exploring our current job openings that match your skills and interests. We are looking for professionals who are solution-driven and eager to contribute to our legacy of financial excellence.

Keep Up to Date

Stay informed with the latest career tips, industry insights, and professional growth opportunities—all available through our careers blog. At Northern Trust, we ensure that our team members are always ahead in the industry.

Job Alert Emails

Customize your experience by subscribing to job alerts and insider tips tailored to your preferences. At Northern Trust, exciting and rewarding opportunities are always on the horizon, and we are eager to see where your talents can take us. Join Northern Trust today and be part of a company that values innovation, leadership, and a diverse and inclusive workplace. Here, every position is a chance to contribute to something bigger and to turn your job into a meaningful career.
Learn more about Northern Trust
Size
21,100 employees
Market Cap
$18.1 billion
Industry
Finance & Insurance
Net Income
$1.2 billion
Founded
1889
5 Year Trend
+4.9%
Revenue
$6.1 billion
NASDAQ
NTRS
* Ladders Estimates

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