Job Description
Esthetician/Operations ManagerClient Services | La Jolla, CA | Full Time | Compensation: Base salary $70,000 plus gratuity, 5% service commission, 10% retail commission, $20 member/package sale, $5 Google Review Bonus, and on-going performance bonuses.
Effective Pay Range $90,000 -$130,000 per year
We're looking for an Esthetician/Operations Manager who inspires greatness in their team by being a coach, motivator, and role model. This is a hands-on leadership role where you'll balance people leadership, operations, guest experience while performing services on set days.
Your goal: Build a strong esthetics team, create a positive culture, and ensure every guest experience reflects FACE FOUNDRIÉ's standards of efficiency, approachability, and excellence.
Included are some of the roles/responsibilities but not limited to
What's In It for You- Competitive salary compensation
- Structured schedule with set service days
- Potential for service commission and gratuities on service days
- Potential for quarterly performance bonuses tied to team results
- Paid time off, paid sick time, and 401k
- Product discounts and service perks
- Ongoing leadership training and professional development
- Supportive, inclusive culture that values growth, accountability, and teamwork
- Designated manager parking
What You'll DoLead & Inspire- Inspire, coach, and develop your esthetics team to deliver consistent, high-quality service
- Build a positive, feel-good, and inclusive environment
- Lead by example with professionalism, communication, and client care
- Celebrate wins, build confidence, and cultivate a culture of kindness and accountability
Operations Management- Create and manage esthetician schedules, coverage, and performance using Boulevard. Provide coverage when needed.
- Partner with ownership on hiring, onboarding, and inventory management
- Ensure safety, sanitation, and service excellence at all times
- Responsible for monitoring that all daily, weekly and monthly tasks are completed by team
- Monitor timekeeping and ensure break compliance
- Support Front Bar operations as needed
- Monitor all client/staff communication across all systems
- Ensure team members are following all the Employee Handbook Policies
Train & Grow- Lead onboarding and ongoing education for estheticians on FACE FOUNDRIÉ protocols, products, and retail performance
- Facilitate in-store product and service training sessions with vendors and reps.
- Conduct regular check-ins, performance reviews, and skill evaluations
- Identify individual development needs and create coaching plans to support growth
- Maintain team accountability regarding performance and discipline policies
Client & Service Support- Perform esthetic services on scheduled service days to support coverage and maintain hands-on expertise
- Ensure service consistency and elevated guest experience across the team
- Manage guest concerns and escalations with professionalism and empathy
Business Performance- Strong ability to coach the team toward service, retail, and membership goals
- Track KPIs including service revenue, retail performance, rebooking, retention, and productivity
- Support performance improvement through coaching and accountability. Weekly Staff Score Meetings
- Collaborate with ownership on marketing initiatives, events, and community engagement
- Social Media oversight
What You Bring- California Esthetics License (required)
- Education: High school or equivalent (required)
- Availability to work evenings and weekends (required)
- 1-3 years of leadership or management experience strongly preferred
- Comfortable with digital systems (Boulevard, Gsuite, training platforms, Google Drive)
- Hospitality or high-touch customer service experience preferred
- Strong communication skills and the ability to motivate and coach a team
- A passion for skincare, service excellence, and people development
- Ability to stand for extended periods and perform physical tasks throughout the day
- Ability to lift up to 25 lbs. regularly (stocking, inventory, light equipment setup)
- Ability to thrive in a fast-paced, modern, high-volume environment
Why You'll Love It HereAt FACE FOUNDRIÉ, you'll join a supportive, growth-minded environment where teamwork and professionalism come first. You'll have the opportunity to shape a strong esthetics team, create a positive culture, and make a meaningful impact on both clients and staff. Leadership here is about helping others do their best work.
