Location: On-site

Type: Full-Time

What you'll do:

The ERP Systems Lead is the primary owner and subject-matter expert for the company's Plex ERP. This role administers, configures, and continuously improves the ERP environment across manufacturing, supply chain, quality, and finance functions; leads ERP-related projects and integrations; and serves as the escalation point between business users, IT, and external vendors. The ideal candidate combines hands-on Plex expertise with strong business-process knowledge in a manufacturing environment and a service-oriented approach to supporting end users.

ERP Administration & Support
• Serve as system administrator and primary subject-matter expert for the Plex ERP, including security roles, user access, screen/module configuration, and environment settings
• Provide Tier 2/3 support for ERP issues escalated from the help desk and business super-users; troubleshoot to root cause and drive resolution with Plex support when needed
• Manage ERP master data standards and integrity (items, BOMs, routings, customers, suppliers, pricing)
• Design, create, and modify business workflows within Plex ERP to improve operational efficiency
• Manage the application change control process: proper documentation, testing, and approval of system modifications before release
• Support period-end and year-end processes, including annual catalog and pricing uploads, in partnership with supply chain and finance

EDI & Integrations
• Maintain working knowledge of the company's EDI environment and transaction flows (orders, acknowledgments, ASNs, invoices) and how they move through Plex ERP
• Configure and maintain EDI communications, connections, and security certificates, with support from the company's EDI consulting partner
• Develop and support EDI document mappings based on customer and supplier specifications, leveraging the consulting partner for complex mapping work
• Troubleshoot EDI transaction issues and support users with document retransmissions and error resolution; escalate complex issues to the consulting partner and manage them through resolution
• Manage the third-party EDI consulting/managed-services partner relationship: set priorities, review performance, approve work, and hold the partner accountable to service levels
• Coordinate testing of new EDI transactions and trading-partner setups with customers, suppliers, the consulting partner, and internal stakeholders; gather and document business requirements for new EDI integrations, documents, and forms
• Support integrations between Plex ERP and connected systems (planning/forecasting tools, data warehouse pipelines, shipping and labeling systems), partnering with data engineering on data feeds out of Plex

Plex UX Migration & Internal Enablement
• Help drive the migration from Plex Classic to the Plex UX interface to completion: assess remaining Classic screens and processes, plan the transition by function, and coordinate testing and cutover with the business
• Build internal Plex knowledge across the organization through training, documentation, and hands-on enablement so day-to-day answers don't depend on IT
• Create and lead a "Plex Champion" network - super-users in each department/plant who provide first-line support to their teams, feed improvement ideas back to IT, and help validate changes
• Roll out new Plex features and modules to the business: evaluate releases, pilot with champions, train end users, and manage adoption

Business Process & Projects
• Partner with operations, supply chain, quality, and finance to analyze business processes and translate needs into ERP configuration, enhancements, or new module adoption
• Lead ERP-related projects end to end: requirements, scoping and effort estimation, budgeting, configuration, testing, training, cutover, and post-go-live support
• Hold module owners and stakeholders accountable to drive progress, decisions, and system improvements; prepare and maintain status reports for leadership
• Administer customer-facing business portals and related internal databases connected to the ERP
• Troubleshoot and resolve cross-plant transactional issues (e.g., inter-PCN shipments, unships, and the related invoicing/AR corrections) with appropriate controls and documentation
• Develop and maintain SOPs, work instructions, and system documentation; cross-train IT staff and business super-users to reduce single points of failure

What you'll need:

Required Qualifications
• 3+ years of hands-on experience administering or supporting an ERP system in a manufacturing environment - Rockwell Automation Plex strongly preferred
• Strong understanding of manufacturing business processes: production, inventory, shipping/receiving, procurement, quality, and order-to-cash
• Hands-on experience with EDI transactions (850/855/856/810 and related documents), mappings, and trading-partner setups - a consulting partner supports the environment, but this role owns it
• Demonstrated experience managing third-party vendors, consultants, or managed-service providers, including setting priorities and holding partners to service levels
• Proficiency with SQL for data lookup, validation, and reporting (Plex Intelligence/Classic reports, SQL-based tools, or similar)
• Proven ability to troubleshoot complex, cross-functional system issues to root cause
• Strong documentation habits and experience writing SOPs and training materials
• Strong understanding of how ERP modules integrate across functions (orders through production, inventory, shipping, and financials)
• Experience working within a formal change control process (documentation, testing, approvals)
• Proficiency in the Microsoft 365 environment (Word, Excel, Outlook, PowerPoint, Teams)
• Ability to prioritize and manage multiple tasks with minimal direction in a complex environment
• Excellent communication skills with both technical teams and shop-floor/business users

Preferred Qualifications
• Hands-on experience administering or supporting Rockwell Automation Plex ERP
• Experience with demand planning/forecasting tools (e.g., Plex DemandCaster) and their ERP data dependencies
• Experience working with data warehouse/BI environments (e.g., Snowflake, Power BI) as a data source owner
• Experience with EDI VAN providers, AS2 connections, or managed EDI service models
• Experience with the Plex Classic-to-UX migration or similar ERP interface/version transitions
• Experience building super-user or champion programs and delivering end-user training
• Multi-plant / multi-PCN Plex environment experience
• Project management experience or certification (CAPM/PMP, Agile)
• Bachelor's degree in Information Systems, Computer Science, Engineering, Business, or equivalent practical experience

Don't Meet Every Plex Requirement?

If you're a seasoned ERP professional who hasn't worked in Plex specifically, we still want to hear from you. Candidates with strong hands-on experience administering other manufacturing ERP systems (such as SAP, Oracle, Epicor, Infor, QAD, or IQMS/DELMIAworks) - and who are confident in their ability to quickly learn the Plex platform - are encouraged to apply. What matters most is deep ERP fundamentals, manufacturing process knowledge, and a track record of owning a system end to end; we can help you build the Plex-specific expertise.

Success in the First 12 Months Looks Like
• Fully owning day-to-day Plex administration and support with minimal escalation
• EDI consulting partner relationship running smoothly: clear priorities, stable environment, and new trading-partner setups delivered on schedule
• Documented SOPs for recurring critical processes (annual pricing uploads, unship procedures, planning-tool data refreshes) with trained backups in place
• Measurable progress on the Classic-to-UX migration, with a clear plan and dates for remaining functions
• Plex Champion network established, with named super-users in each key department handling first-line questions
• At least one process-improvement or automation initiative delivered that reduces manual IT involvement in a recurring business process

Working Relationships
• Reports to the Director of IT
• Partners daily with supply chain, operations, quality, and finance leaders and super-users
• Collaborates with internal data engineering/platform staff on ERP data extraction and integrations
• Manages relationships with Plex support, EDI providers, and consulting partners

Why Join Us?
• Competitive wages
• Opportunity to work with a great culture
• Great Benefits - vacation, volunteer time-off, medical, dental, vision, FSA, company-provided life insurance and short-term disability, company sponsored long-term disability, job-related tuition reimbursement, 401(k) and profit sharing