ERP/CRM Process Specialist 1
Infrastructure Products Group
Jacksonville, Florida, United States | Riverview, Florida, United States
Job ID: 529425
Exempt
Job SummaryThe ERP/CRM Process Specialist is a full-time, dedicated role responsible for driving SFDC (CPQ, CRM, Logik), and SAP S/4HANA adoption across an assigned region within the Local Solutions division. This person will serve as the first human escalation point for plant-level system and process issues, deliver regional training using Process Excellence-approved materials, and surface field intelligence that informs system enhancements. The ERP Process Specialist works in close partnership with the regional leadership and reports solid-line to Process Excellence.
Job LocationThis position is based within the Southeast Region. The role requires regular travel to plant locations across the region, with periodic cross-region travel as necessary to support business operations.
Job Responsibilities- Serve as the primary SFDC (CPQ, CRM, Logik) and SAP S/4HANA knowledge contact for all plants within the assigned region
- Plan and deliver regional training using process maps, SOPs, and instructional content produced by Process Excellence and the OCM team
- Maintain a regional training log documenting delivery dates, audiences, completion status, and identified gaps
- Apply regional context - plant capacity profiles, product mix, and common failure modes - to resolve issues efficiently and completely
- Provide field intelligence on adoption gaps and systemic issues to the Process Excellence team.
- Participate in the proactive knowledge transfer cadence coordinated by Process Excellence
Job Requirements- Minimum 2 years of hands-on experience with SFDC (CPQ, CRM, Logik), SAP S/4HANA, or equivalent precast manufacturing systems; combined experience considered
- Demonstrated ability to facilitate small-group training; formal training certification not required
- Develop and maintain deep working knowledge across all SFDC (CPQ, CRM, Logik), SAP S/4HANA modules relevant to the Local Solutions value stream, including Quote-to-Cash, Procure-to-Pay, and Plan-to-produce, to serve as a credible and reliable resource for any plant-level process questions within the region
- Familiarity with BOM structure, material classification logic, and STO/cross-location transfers preferred
- Strong interpersonal and oral/written communication skills; ability to influence without direct authority
- Respected by regional operations and commercial teams
- Detail-oriented with the ability to manage multiple plant relationships and open issues simultaneously
- Minimum 75% travel expected
Compensation- Base salary range of 90,000-115,000 per year
- 10% bonus opportunity
- 401(k) plan / group retirement savings program
- Short-term and long-term disability benefits
- Life insurance
- Health, dental, and vision insurance
- Paid time off
- Paid holidays
What CRH Offers You- Highly competitive base pay
- Comprehensive medical, dental and disability benefits programs
- Group retirement savings program
- Health and wellness programs
- An inclusive culture that values opportunity for growth, development, and internal promotion
