Key Responsibilities:The Epic Willow Applications Coordinator will be responsible for collaborating with Accenture teams, software vendor teams, and client in the following role requirements.
- Act as a subject matter expert (SME) for inpatient and retail pharmacy workflows and configurations.
- Support the teams working on other, non-Epic pharmacy applications, including Omnicell, pharmacy carousel systems, and printing devices.
- Support monthly the FDB Load process.
- Support incoming e-Prescribing workflows, including Surescripts support.
- Manage and prioritize daily support and maintenance activities, ensuring timely resolution of incidents and service requests per defined SLAs.
- Serve as a liaison with client stakeholders, ensuring alignment of system capabilities with business needs.
- Lead and coordinate with offshore support teams, ensuring effective communication, task delegation, and performance monitoring.
- Maintain system documentation, including workflows, build specifications, and testing protocols.
- Monitor and support accurate ServiceNow/ITIL documentation for all pharmacy-related Incidents and Catalog Tasks.
- Collaborate with non-pharmacy teams inside the organization to transition work or complete cross-functional tasks as needed.
- Take on-call rotations for critical incidents, including some weekend on-call rotations.
- Ensure compliance with HIPAA, data governance, and organizational security policies.
- Participate in regular team meetings, providing updates on ongoing work, potential risks, and resource needs.
Basic Qualifications:- A minimum of 3 years of experience as an Epic Willow Analyst or Team Lead
- Willow Inpatient and Willow Ambulatory Epic certifications
- High School or GED
Preferred Qualifications:Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 05/31/26.
Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off. See more information on our benefits here:
Accenture Flex Jobs
Role Location Hourly Salary Range
California $75 to $85
Cleveland $75 to $85
Colorado $75 to $85
District of Columbia $75 to $85
Illinois $75 to $85
Maryland $75 to $85
Massachusetts $75 to $85
Minnesota $75 to $85
New York $75 to $85
New Jersey $75 to $85
Washington $75 to $85
